Technical Presentation of "Desktop Linux" Project at Tranquilidade Insurance Company, Portugal

1. Desktop Linux
at
Tranquilidade

2. Linux
>

3. Desktop Linux at Tranquilidade
“Reduced the annual cost per work post
by 80%”
José Vera, Chief Information Officer

4. Team
Rui Lapa Carlos Ferreira
Project Manager, Senior SysAdmin Junior SysAdmin
2009 2010

5. Implemented Solutions
Central Farm Laptops
+420 Desktops +270 Desktops

6. Turnkey Solution
Engineering
System Administration
Operation +300
Equipments
3.a Line Support
Monitoring & Alerts
Update Managment
Customer Branding
Servers Laptops

7. Central Farm
NFS
3210 4210 M300C Entry
ThinClients IGEL Print
Desktop
Options
Central Farm
1 1024x768
1024x1280
1280x1024
1368x768
1440x900
1 2 1400x1050

8. Laptops
Toshiba A3X
Asus P52F Asus EeePC
Asus EeePC
Linux Laptops Stands

9. Servers
5x
22x IBM HS21
10x
Virtual Blades

10. Central Farm Average Capacity
512 MB
Total Average
(447)
< 1 Ghz
16 GB
IPhone 4
14 GB
RAM x 16 Servers 501 MB
2 Ghz x 8 CPU
CPU x 16 Servers 572 Mhz
Disk 542 GB 500 MB*
* Quota
= PC before
1995

11. Central Farm - Access
+
Access
Tranquilidade Esumédica Logo
Desktop

12. Desktop
Notifications
Password Expiration
Quota
Administrative
Trash, Logs Cleaning

13. Browser
Firefox
Plugins ( Java, Flash, ...)
Pre configured
Blocked Addons

14. Email Viewer
Email Google Apps
msg/eml Viewer
In-house

15. Office
5 Dictionaries
Internal Extensions
Pre configured

16. File Manager
AD Shares
Shortcuts

17. Data Source
Active Directory
Name
Email
Company
Department Provision
Account Expiration Date
Password Expiration Date
Logon Scripts NFS
Configured Quota
Used Quota
Logon Scripts
Printers
Shares

18. Data Destination
Provision
Active Directory
NIS
UID
GID
Shell
Home

19. Managment Portal
MVC Framework
50KB Configuration
3 Files
History
Access Profiles

20. Database schema

21. “User Level” Provision
Wallpapers
Shares
Printers
Servers Laptops

22. “System Level” Provision
emcache
1 2
Provision
Servers

23. Storage – Desktop Servers
GB
Mirrors 158
Virtual Machines 154
Homes 129 750 GB
Backups 40
NFS GIT Repositories 2
Central Storage ...
Firefox Cache 140 GB
Email Viewer Cache
/
Server
Local Storage

24. Updates
Mirrors
NFS
Internal
Mirror
Tranquilidade
Packages
Admins
Cloning
Images
Servers Laptops

25. Automation
Equipment Type
Class / Changes
NFS
Master
Admins
Servers Laptops

26. Automation - Changes

27. Server Cloning
NFS
Servers
Admins
ISO

28. Laptop Cloning
NFS
Laptops
PXE Helpdesk
+
Admins

29. Laptop Cloning - History
Initial Deployment
109
120
100
80
60
30
30
40 33
17 9 15
6 5 7
12 4 3 3 3
2 1 1 1 2
20 4 6 5
2 3
1 1 1 1 1 1
3 1
0
4
6
0
2
6
2
8
2
4
8
-0
-0
-0
-0
-1
-1
-0
-0
-0
-0
10
10
10
10
10
10
11
11
11
11
20
20
20
20
20
20
20
20
20
20
Asus P52F Eeepc 1101HA Tecra A3X

30. Printers
Lexmark X644e 149
Samsung ML2525W 8
Lexmark X850e 4
Lexmark X364dw 3
Lexmark C782 3
Lexmark X342n 1
Lexmark X940e 1
HP Laserjet 2200 1
Lexmark X854e 1
Brother QL-580N 1
OKI C5900 1
Xerox WorkCentre Pro 123 1
0 20 40 60 80 100 120 140 160

31. Desktop Server Printing
Servers Print
Servers
Central Queue Central Processing

32. Laptop Printing
Laptops Print
Servers
Local Queue Local Processing Central Processing

33. Active Monitoring
Self Healing
Portal Admins
Self Healing

34. Passive Monitoring
Switch
SNMP
Routers
Servers
UPS

35. Helpdesk (Shared)
Manager
Service Desk (5) Field Support (5)
Remote Desktop Access Network Cloning
No Elevated Privileges HW Inventory Updated
Standard Errors Hardware Failure Notifications
Focus on Business Applications SW Inventory Updated

36. Costs
Direct Costs Indirect Costs
Windows Licences Exchange Mail Server
Office Licenses Mail Firewall + Anti-SPAM
Remote Desktop Client Licenses Storage + Mail Backup
Citrix Licenses “Roaming Profiles” Storage
Anti-Virus Mcafee Licenses WSUS
Problems + Anti-Virus, Spyware
MTBF, MTTR

37. Costs
Direct Costs Indirect Costs
2 Linux System Administrators Users Adaptation & training
Development Time Document Conversion
Resistance to change OS
Direct Profits Indirect Profits
Free Software Branding & Image
Servers Reusability Security
Low-Cost Laptops Fast Remote Maintenance
Availability Unprivileged Users
Self-Healing Document Standardization & Cleaning
Automated Managment Focus on Business, not on workstation

38. Questions
Name Rui Lapa
Email rui.lapa@ruilapa.net

39. The End
Thank you