7. Emotional Intelligence
• Walter Mischel, Daniel Goleman
• Mastery of emotions is as important as
intelligence
• Importance of EI or EQ
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8. Those who grabbed...
• Suffered low
self-esteem
• Stubborn,
prone to
envy, easily
frustrated
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9. Those who waited...
• Better adjusted
• More dependable
• Scored higher on
tests
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10. IQ is not everything
• EQ is better predictor of
success than IQ
http://www.dingoes.org.uk
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11. Most wanted skills:
Learn on the job Listen & talk well
Adaptability Personal
management
Motivation,
Conflict resolution
confidence
Teamwork skills
Leadership potential
Goleman, 1999
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12. Relationship
Management
• Leadership starts
Empathy from self-awareness
Self-Leadership
Self-Awareness
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13. Self-awareness Activity
• What do I like about myself?
• What do people tell me are my gifts and
talents?
• What achievements am I proud of?
• What do I want to improve about myself?
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22. Food for thought
“If you continue to think as you
have always thought, you will
continue to get what you have
always gotten.”
-- Marilyn Ferguson,
The Aquarian Conspiracy
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23. Aravind Eye Hospital
• With innovative business sense, an eye
clinic hurdles major obstacles to set up a
successful operation.
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29. 3 phases of change
ENDINGS NEUTRAL NEW BEGINNINGS
Denial Rules are not
Acceptance:
Anger clear
something has
What do we
Bargaining do?
ended
Depression Excitement at
What’s not
Acceptance future
allowed?
-- William Bridges
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30. Kotter & Cohen,
The Heart of Change
30
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31. Self-awareness Activity
• You are 85 years old and people have
gathered to celebrate your life.
• What are they saying about your life? Your
legacy and achievements?
• Who are these people around you?
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32. Leadership is about doing the right
thing and making hard decisions based
on evidence.
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33. But you won’t always have complete
and right evidence.
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34. The trick is to develop the ability to
make decisions, to act, to tolerate
failure and different ideas, and to learn
continuously.
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35. • Get the slides:
http://slideshare.net/rubencanlas
• Follow me on twitter.com/cryptonomikon
• rcanlas@alumni.cmu.edu
• http://rubencanlas.com
Saturday, April 28, 12