Communication
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RIGHT COMMUNICATION Three criteria should be met before words come out from you: It should be beneficial to the opposite person It should be sweet to hear It should be truth
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Communication
- 2. Are you Professional ? •• Professional Manager with 30 + yearsProfessional Manager with 30 + years Experience in Management of LifeExperience in Management of Life Insurance Marketing and Operation.Insurance Marketing and Operation. ••Global Experience with People CapitalGlobal Experience with People Capital ••More then 200 Seminars on Mind Power.More then 200 Seminars on Mind Power. ••Mentored Messengers to ManagingMentored Messengers to Managing••Mentored Messengers to ManagingMentored Messengers to Managing Directors. Of Corporate World.Directors. Of Corporate World. ••More then 100 Web PublishMore then 100 Web Publish ••T.V PresenterT.V Presenter •• NLP TrainerNLP Trainer •• Motivational SpeakerMotivational Speaker ••Visited UK ,USA, New Zealand, Australia,Visited UK ,USA, New Zealand, Australia, Canada & Other 11 countries by invitationCanada & Other 11 countries by invitation
- 3. What is Communication The way to exchange information Sharing of Ideas IdeaIdea Share
- 5. By understanding other peoples preferred system you can: Communicate with them on their level – resonate with their thinking Motivate them better Be in a better position to influence and persuade them Help them work through their problems more effectively
- 6. Types of Communication • Non Verbal Communication • Body Language • Verbal Communication –Vowels –sounds–sounds
- 7. What is Communication? • Process by which meaning is assigned and conveyed in an attempt to create sharedattempt to create shared understanding • Process of transferring meanings • Origin – Communicare – to share
- 8. Importance of Communication • To reduce conflict • To increase efficiency • For stronger relationships• For stronger relationships • To help people adopt your ideas • To spread knowledge and information
- 9. Types of Communication A. Verbal Communication: - oral - written - through listening- through listening ONLY 7% OF ALL HUMAN COMMUNICATION!!
- 10. B. Nonverbal Communication - Body Language (Kinesics) : 55% - Paralanguage: 38% - Aesthetic : dancing, painting and alike Types of Communication - Appearance - Symbols - Visual communication - Proxemics (space language)
- 13. Intimate Personal Distance - Proxemics (space language) Intimate Distance 0in – 18in Distance 18in – 4ft Social Distance 4ft – 12ft Public Distance 12ft – 24ft
- 15. 7 C’s of Highly Effective Communication 1. Clear 5. Complete 2. Concise 6. Coherent 3. Courteous 7. Concrete3. Courteous 7. Concrete 4. Correct
- 17. Conversing with a stranger? 1. Simple first words: energy, positivity, smile 2. Ask something that make them share 3. Find the Me too’s 4. Give a unique compliment!4. Give a unique compliment! 5. Ask for an opinion 6. Be present and yes, eye contact 7. Remember little details about the person
- 18. Barriers of Effective Communication • Language barrier • Psychological barrier / Individual barrierbarrier • Physiological barrier • Physical barrier • Systematic / Organizational barrier
- 19. Barriers of Effective Communication • Cultural barrier • Interpersonal barrier• Interpersonal barrier • Channel barrier
- 20. What do we communicate? • Information • Feelings • Thoughts • Arguments • Jokes • Warnings • Experiences • Fears• Arguments • Commitments • Gossips • Sarcasm • Threats • Fears • Confidence • Blames • Positivity & Negativity • Hope
- 21. Tricks of Communications • Between men and women • Between different generations • Negative v/s Positive communication • Communication by dropping labels• Communication by dropping labels • Communication for conflict management • Changing communications with time • Communication to direct intelligence
- 22. Tricks of Communication • Gossip is also communication • Communication to serve relationships • Communication for better emotional health • Looking smart on other’s expense!?!• Looking smart on other’s expense!?! • Keeping commitments through communication
- 23. The Art of Criticism • Analogy with rain • Criticize personally. Do not backbite • Focus on bad part, not the person • Provide guidance for improvement• Provide guidance for improvement • Request, do not order • Criticize one thing only once. • Think twice before criticizing
- 24. Ego Management: 7 truths about Ego 1. We all have ego. Nobody in World is egoless 2. We all like to talk more about ourselves then others 3. Every person wishes to get importance 4. Everyone wants to feel appreciated 5. When ego is hurt, person tends to forget5. When ego is hurt, person tends to forget everything else 6. Words cause more harm than anything else in the World 7. If you can learn to handle your and others’ ego, you can do anything in this World!
- 25. 8 Communication Habits You Need to Break 1. Constantly interrupting 2. Multitasking 3. Using qualifiers 4. Equating your experiences4. Equating your experiences 5. Floundering/ Rambling around topic 6. Avoiding direct contact 7. Waiting instead of listening 8. Using filler words
- 26. Trick that can always work for Communication Three criteria should be met before words come out from you: 1. It should be beneficial to the opposite person 2. It should be sweet to hear2. It should be sweet to hear 3. It should be truth
- 28. What is Effective Communication? • Understanding the listener • Choosing an appropriate channel • Frames the message suitable to channel • Encodes message in such a way that reduces• Encodes message in such a way that reduces misunderstanding • Will seek for feedback • If any misunderstanding, solve it.
- 29. Benefits of effective communication • Baat karne se hi to baat banti hai (Conflict) • Isko laga dala to life jinga lala (Efficiency) • Rishta wahi, soch nai (Relationship improves) • Je lalchaye, raha na jaye (Spread ideas)• Je lalchaye, raha na jaye (Spread ideas) • Dimag ki batti jala de (Spread knowledge)
- 30. 7 C’s of Highly Effective Communication 1. Clear (Chokkhu) 2. Concise (Sankshipt) 3. Courteous (Namrata) 4. Correct (Sachu)4. Correct (Sachu) 5. Complete (Puru) 6. Coherent (Susangat) 7. Concrete (Vishwasniya)
- 31. Conversing with a stranger? 1. Simple first words: energy, positivity, smile 2. Ask something that make them share 3. Find the Me too’s 4. Give a unique compliment!4. Give a unique compliment! 5. Ask for an opinion 6. Be present and yes, eye contact 7. Remember little details about the person
- 32. Barriers of Effective Communication • Language barrier • Psychological barrier / Individual barrier • Physiological barrier • Physical barrier• Physical barrier • Systematic / Organizational barrier
- 33. Barriers of Effective Communication • Cultural barrier • Interpersonal barrier • Channel barrier• Channel barrier
- 34. What do we communicate? • Information • Feelings • Thoughts • Arguments • Jokes • Warnings • Experiences • Fears• Arguments • Commitments • Gossips • Sarcasm • Threats • Fears • Confidence • Blames • Positivity & Negativity • Hope
- 35. Tricks of Communications • Between men and women • Between different generations • Negative v/s Positive communication • Communication by dropping labels• Communication by dropping labels • Communication for conflict management • Changing communications with time
- 36. Tricks of Communication • Gossip is also communication • Communication to serve relationships • Communication for better emotional health • Looking smart on other’s expense!?!• Looking smart on other’s expense!?! • Keeping commitments through communication
- 37. The Art of Criticism • Analogy with rain • Criticize personally. Do not backbite • Focus on bad part, not the person • Provide guidance for improvement• Provide guidance for improvement • Request, do not order • Criticize one thing only once. • Think twice before criticizing
- 38. Trick that can always work for Communication Three criteria should be met before words come out from you: 1. It should be beneficial to the opposite person 2. It should be sweet to hear2. It should be sweet to hear 3. It should be truth
- 40. Did I communicate well?
- 41. SIX Catalysts of Subconscious Mind • Fasting • Silence • Prayer rravindrakumar@gmail.comrravindrakumar@hotmail.com 41 • Positive Thinking • Meditation • Hypnosis Learn it from the R. RAVINDRA KUMAR JOIN ME AT http://www.ca.linkedin.com/pub/r-ravindra-kumar-chief-mentor/0/670/107
- 42. R.R. RavindraRavindra KumarKumar Chief Mentor UTOPIA’S MASTER of POSSIBILITIES rravindrakumar rravindrakumar rravindrakumar@hotmail.com 42 rravindrakumar rravindrakumar.mop +91 9773091448 Only Or send TEXT ON +919427960310 Like my page: therravindrakumar Email ME@ rravindrakumar@hotmail.com rravindrakumar@gmail.com rravindrakumar@yahoo.com rravindrakumar@rediffmail.com Join me @http://www.ca.linkedin.com/pub/r-ravindra-kumar-chief- mentor/0/670/107 Tweet your comments on http://www.twitter.com/#!/rravindrakumar https://www.facebook.com/rravindrakumar.mop