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Customer Experience Principles V2
1.
Rudi Sellers
2.
3.
Identify the customer
Understand their goals Help them achieve their goals
4.
5.
6.
We’re not alone
7.
8.
But nearly everyone
agrees that customer experience too important to get wrong
9.
10.
It’s especially important
and banks and lenders
11.
12.
Net Promoter –
a case study
13.
So where do
we start?
14.
15.
Save Money Generate
Revenue OR
16.
17.
18.
Thank You
Questions
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