The document discusses different types of hotel reservations including guaranteed and non-guaranteed reservations. Guaranteed reservations require an advance deposit through methods like payment, credit cards, travel agents, or corporate agreements to secure the room. Non-guaranteed reservations are provisional and do not require payment in advance, allowing the hotel to release the room if not cancelled by 6pm on the arrival date. The document also outlines the standard process for handling reservations, which includes receiving requests, checking availability, accepting or denying requests, documenting details, confirming reservations, and maintaining records.

1. 1. GUARANTEED RESERVATION
In the guaranteed reservation the hotel assures the guest that the required rooms shall be blocked after
confirmation. Under this, the hotel agrees to hold a room for a specific time of reservation following the
scheduled day of arrival. Usually the guaranteed reservation, the advance deposit is sent through the
various modes of payments for the anticipated charges for which the booking of the room has been
requested. Thus the room revenue is secured even in the case of no show. The following variations in
the advance payment for guaranteed reservation are:
• ADVANCE DEPOSIT
An advance deposit guaranteed reservation requires that the guest pay the hotel the anticipated
amount of money before arrival. Advance deposit is partially large enough to cover one or two nights'
room charge. This type of reservation is more common in resorts and less in city hotels.
• PRE-PAYMENT
This requires full payment prior to the guest arrival. This is normally the most desirable form of
guaranteed reservation. This type of reservation is rarely used while booking rooms in any hotel
industries.
• CREDIT CARD
Guaranteeing reservations through credit card are most popular method of payment in the business
hotel. It is a form of guaranteed reservation and is customary in commercial hotels. Depending on the
financial status and money n bank, the credit card is issued to the buyers/ clients.
• TRAVEL AGENTS
Guest pays the travel agents in advance for their tour package and the travel agent guarantees the
client's reservation. In lieu, the agent provides the voucher to the guests indicating the required services
that are required to be offered by the hotel. In case of no show, the hotel generally bills travel agencies
for payment, and according to the agreement the travel agent must make the payment to the hotel.
• COOPERATE
This is the contractual agreement between corporation/ companies and hotel which state that the
corporation will accept financial responsibility for any no show guest. Such contracts are often popular
in business hotels and down town hotels.
2. NON- GUARANTEED RESERVATION
Non- guaranteed reservation is a provisional reservation. In this reservation, neither there is any legal
process of confirming the room nor is any payment for the advance deposit made. When the reservation
is confirmed under the non- guaranteed reservation, the hotel agrees to hold the room until the
reservation canellation hour (6 p.m.) on the day of arrival. After the cancellation hour, the room is
released and the reservation gets automatically cancelled.
Process & procedures of reservation handling in the hotel
There is a systematic process & procedure of reservation handling in the hotel. All the
reservation attendants must undergo these procedures to complete the reservation complete.
1. Receive reservation inquiry / request:

2. Reservation section receives a request for room reservation from various process. The
reservation assistant must be capable of quickly determining the clients need and should be ready
with reservation form and pencil or pen while getting reservation inquiry. The reservation
assistant must obtain the following guest related information:
Guest name, address and telephone number, Date of arrival and departure, Desired room rate and
Plan, Number of pax, Type of room requested, Method of payment, Any other special request
2. Determining the room availability: After receiving the information about the guest duration
the next step of reservation procedure is to check the availability of the room type of room
requested by the guest referring to the forecast board, reservation chart or through computerized
system.
3. Accepting or denying the request: After checking the room availability, if the requested room
is available the reservation will be accepted. If the rooms are sold out on the requested date,
apologize with the suggestion of any other alternative rooms or hotels. The request is also denied
if the guest or travel agencies are black listed.
4. Documenting the reservation details: If the reservation request is accepted, the reservation is
taken in the reservation form with all the necessary information.
5. Confirming the reservation: Once the rooms requested by the guest is available and guest
agrees to the rates, the reservation is confirmed by the reservation assistant by the advance
deposit through various modes and confirmation number is given to the guests as a proof that the
room is booked.
6. Maintaining the reservation record: After recording the reservation details in the reservation
form, it should be properly filed for the future reference. In case of any changes or cancellation is
done, the details must be attached with reservation form and updated.
7. Compiling the reservation report: The details from the reservation are most important. Such
details help in forecasting cancellation, no show analyzing the market segment, preparing the
history card, et
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