Dokk1 as library development in society context

1. Dokk1 - Urban Mediaspace Aarhus

2. 1. The project
2. Society trends and libraries
3. User involvement
4. Digital development
5. A new culture?

3. Library and Citizens’ Services 18.000 m2
Rental spaces 11.000 m2
Covered outdoor area under building 10.500 m2
Areas for tecnical equipment and depots 4000 m2
Automatic P-facility for 1.000 cars
Arrival Center
+
Opening of river
Etablishing of harbour squares and spaces
Traffic regulation
Light rail tracé
Climate protection (flooding) of central city
The Project
The largest construction
project in the history of
Aarhus municipality

4. Costs Mill. Euro
Economic Frame for the total project
Urban Mediaspace Aarhus 280
Financing Mill. Euro
Foundations Realdania og Realdania
Byg
100
Sale of old main library and
capitalising of rental income
55
The Municipality 119
Salling Foundation + Maersk
Foundation
6
I alt 280
Ecnomy
Rolf Hapel, Borgerservice og Biblioteker, Aarhus

5. 3 times the size of the public area
- now on two levels
Special place for kids and their families
- 5 times the old childrens
Increaset level of technology
- the building, the functions, the size
Learning activities and partnerships
Increased opening hours

6. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

19. ..but WHY?

20. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

21. Libraries of the industrial age
Democracy
Free and equal access to
information
+ Education
Support to the formal education
system
+ Culture
Access to cultural heritage and
experiences
= Success
60 -70 % of population users
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

22. Urbanity..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

23. Mobility..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

24. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Democracy
Co-creation and citizens involvement

25. New citizens
The “new elderly"
Demography
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

26. Demography
30 % fewer
young people..
..than when I was young!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

27. The social excluded
Polarisation?
40 % of the labour force
has no vocational education
20 % of youth does not get
education beyond
secondary school
15 – 20 % of population
are illiterate = 1 mio people
Larger gap between
information strong and
information weak citizens?
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

28. 0
200
400
600
800
1000
1200
1400
More than 60 % decrease in number
of service points in Denmark since
1980!
Fewer libraries..
.

29. Reinvent the library
new ways of professionalism
new products
new alliances
new ways of funding
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

30. Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
A question for you..
To which problems in society is
the library the answer?

32. A new library model
for the knowledge
society
Danish Digital
Library
The ’Open Library’
Partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

33. The modern library
D. Skot-Hansen et. al.
Royal School of Library and
Information Science
Cognition/information
Engagement
Innovation Empower-
ment

34. A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Partner
activities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DING
TRAI-
NING
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

35. Citizens’ Services
Now all Danish public libraries offer
some sort of Citizens Services

37. -Citizens cooperation
-User driven innovation
-Co-production
-Co-creation
Sherry Arnstein, 1969
Rolf Hapel Citizens' Services and Libraries Aarhus Denmark

38. ..meetings..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

39. ..focus groups..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

40. World Café 3-4 consecutive rounds of discussion
A new question posed at each round
Participants change – the host of the
table stays an picks up the essence
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

41. Photo typing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

42. Users and staff introduces ideas
and projects and participants
elaborate and develop those
ideas
Village Square
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

43. Lead Users
Hiring young people – Mindspotters - on a
short term basis to create events and
develop ideas for this user group
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

44. ..participatory design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

45. ..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops with children btw 9-14 prototyping a library.
The results were used as part of the competition programme for UMSA

46. Vision
Space for human development and interaction ..
promoting experience, learning, innovation, perception,
contemplation and inspiration..
through a flexible and programmable building..
with special focus on children and families
Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

48. Interaction
Distance
Short term Long termSponsorships
Short duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-production
R & D
Business development projects
Branding
Sponsorships
Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

49. Therefore partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
Increased diversity and quality in
service production
Enhanced communication and
marketing
Legitimization
New ambassadors
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

50. DESIGN
THINKING
Design thinking is about accelerating
innovation to create better solutions to
the challenges we meet!

51. Download:
www.designthinkingforlibraries.com
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

53. Self service return

54. Increased diversity in collections
at the branches
Less unproductive transportation
Saves time, costs and resources
Floating collections

55. Online reservation lists on
Smart Phones
Predetermined collection
paths on every branch
Work flow

56. 870.000 items
4.3 mill loan per year
80.000 reservations at any given time
770.000 reservations per year
Main library + 18 branches

57. Maximum and minimum amount of
material on the shelves
Maximum and minimum number copies to
each title
Automatic refill from the Material hotel
when shelves are low on materials

58. Automatic regulation of overflow
and shortage
Material scanned to position
100 % net. usage of shelves
Reservations on the fast track
Media hotel

60. Infrastrucure for
digital objects
+ Collaboration on
purchasing
+ Promotion and
mediation
Danish Digital Library
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
All Danish municipalities has joined!

61. Idea
 Liberate data and information
 Create relations between data
 Make the users knowledge visible and
useful
 Place information in a meaningful
context for the users
..by using open source software and
forming communities for development
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

62. Concept
The well
(data repository)
O
Sources Application layer
O
m
Presentation
User transactions
Harvesting
and
indexing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Shared
Library
automa-
tion
system

64. Editing the screens

74. Hackerspaces
Makerspaces
Fablabs
Share premises, tools,
knowledge
Create projects, ideas,
network

75. .. performances..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

76. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
.. gaming..

77. ..hacker labs..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

78. ..peoples lab..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

79. ..idea pitching..

80. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

81. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

82. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

83. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

84. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

85. Open Data hackathon
50 young developers
A weekend at the library
Experts as mentors and evaluators
Prizes for the winners
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark

86. Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark

87. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

88. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

89. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

91. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

92. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

93. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

94. Rolf Hapel Citizens’ Services and Libraries City of Aarhus

95. Rolf Hapel Citizens’ Services and Libraries City of Aarhus

96. From
Information searchable
anywhere
To
What is only possible to
experience in the library
Space for media The space as a media
On-line On-site
Information Meaning and significance
Facts Reliability
Encounter with information Encounter with people
Well informed Eksperimental
Visitor Resource
Neutrality Sensuous
Serious Playful
Programme Events
The library as a space
Ivar Moltke, Create

97. LESSONS LEARNED
Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think ’relations’ rather than ’transactions’
Build value chains, formats and ”universes” in service production
Make space for transformations in the library: Prototyping, fablabs, hackerspaces,
urban offices, demo-teques
Be where the users are
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

99. 1,3 mill. visitors - 3600 per day all week
10 % are users of Citizens’ Services
900 school class visit (10,000 kids)
255 kindergarden visits (2,500 kids)
180 guided visits from 35 countries
140 programmes every month
400 inquiries at Info desk per day
10,000 instagram pictures
Families with Children: Saturdays/Sundays
Day care mothers/Kindergardens: Weekdays
Students
First year

100. Architects Academy
Childrens Culture House
Chesshouse Aarhus
Danish Authors Association
Farthers Playground
Peoples University
Classical Listerners Club
Pokemon Club
Promenade Orchestra
Save the Children Youth
Causes that Unite
Song Power
Write Your Life Story
Genealogical Association
Students Council Juridical Aid
Wild About Words (Literature)
The Word School (Dyslectics)
NOTA (Dyslectics)
The primary schools (Early
literacy)
Aarhus Movie Workshop
etc…
100 partnerships

101. One week = 42 activities
- mostly done
in partnership!

102. The
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