USciences Starfish Training Introduction (PowerPoint)

1. Starfish Training
USciences

2. Agenda
• Overview of Starfish
• Starfish at USciences
• Goals
• Expectations
• Demonstration
• Hands-on training
• Questions throughout
Slide 2

3. What is Starfish?
We are.
A Student Success Company
We believe.
The campus community engaged with a
student will lead to that student’s success.
We help academic institutions.
Identify. Which students are at risk now?
Guide. Where do I go to get/offer help?
Connect. When can I get help?
Optimize. How are services performing?
Slide 3
“I made a
difference for
that one.”

4. Starfish Solutions
Early Warning & Student Tracking System
• Student concerns can be manually
flagged when observed or through
periodic surveys.
• Automatic flags are raised based on
online grade book data.
• Recommendations can be
communicated to the student.
• Appropriate personnel are informed of
flags raised and cleared.
• Close the loop with faculty when
progress is made.
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Educational Support Networking System
• Each student has personal My Success
Network of instructors and campus
staff.
• Online scheduling for in-person
meetings – both individual and group
appointments.
• Appointment confirmation by email.
• Documentation of contact with students
through private and shared notes.
• Service catalog of available campus
support resources.

5. Starfish at USciences
A collaborative effort between the faculty and advisors
at USciences to ensure student success and
persistence.
Goals:
Provide “real-time” information on student academic
performance
Increase collaboration to support student success
Intervene with at-risk students in a timely fashion
Provide advisors/faculty methods to provide constructive
and/or positive feedback (Kudos) to students
Increase retention rate of first-year students through
effective interventions

6. Flags & Descriptions
Flag Name Description
Attendance Concern Student has not been attending class regularly.
Lateness to Class Student has arrive numerous times (typically more than three)
to class or lab tardy.
Low Participation Student is not prepared or actively engaging in class.
Behavior Concern Student is exhibiting concerning behavior. Faculty member
will need to provide specific examples.
Disruptive Classroom
Behavior
Student is disruptive in the classroom environment. (IE
Lateness, cell phone use). Faculty member will need to
provide specific examples.
Interpersonal Relationship
Concern
Student is demonstrating inappropriate interpersonal skills.
(IE communication in class, group dynamics, emotional
outburst.) Faculty member will need to provide specific
examples.

7. System Flags
Flag Name Description
Course Activity Flag Student has not logged into course during past 30 days.
Low Quiz/Test Scores Student is preforming below average. Currently set at 70%.

8. Specific Expectations
Slide 8
Instructors
• Raise flags when
appropriate.
• Submit flag
survey when
emailed.
Academic
Advisors
• Receive email
notifications
from Starfish.
• Record follow
up actions in
Starfish:
• Add notes
• Schedule
appointments
• Clear flags
Students
• Receive email
notifications
when flagged.
• Contact
appropriate
support office.
Everyone
• Complete your
Profile so
students know
more about
you.
• Utilize online
appointment
scheduling to
facilitate
student
meetings.

9. Flag Surveys
• You will receive an email reminding you to complete a flag
survey for your pilot courses.
• Simply check the appropriate boxes and click Submit to raise
flags.

10. Example Survey Reminder to Instructor
Dear Joe Instructor,
As you know, we are piloting a new software solution from Starfish Retention Solutions that will help us make the
process of reporting on the academic progress of our freshmen business students as easy and efficient as possible.
Starfish works in conjunction with our existing CMS.
Please click the link below and login to the CMS. You will be directed to your outstanding flag surveys in Starfish.
Once you reach the flag survey grid, simply check the box next to the particular student's name where you have a
concern. The flag options include Excessive Absences, Low Grade Concern, Poor Participation and General Concern.
Then click Submit. If you don't have any concerns, just click Submit. The appropriate academic advisor will be
notified of your flags and take any appropriate actions.
You have 2 surveys which need to be completed.
Outstanding Surveys:
Course #1
Course #2
View Surveys in Starfish!
This is a quick and easy way for you to tell us how the freshmen business students enrolled in your courses are
doing. Your responses will help us know which students to reach out to and offer help.
Thank you,
Advising Team

11. Demonstration
Student experience
Slide 11

12. Hands-On Training

13. Training agenda
• Find your students list.
• View a student folder.
• Raise/Clear a flag.
• Configure your profile.
• Contact information
• Appointment preferences
• Email notifications
• Create your first office hours block.
Slide 13

14. Find Your Students List
1. Click Students in the top frame
navigation.
2. Search for a student by…
1. Typing the student’s name into the
Search field
2. Choosing your Connection to them
3. To organize your students list by flag,
select the Tracking tab.
1. You can sort the list by flag name
and/or flag status.
2. You can clear or comment on flags
from here.
Slide 14
To clear multiple flags at once from the Flags tab:
Check off the boxes to the right of the
flags you want to clear, then click the
Clear Flags link at the top.

15. View a student folder
1. From your Students list, click the
hyperlink of a student’s name.
2. This brings you to the student’s folder.
Depending on your level of access, you
will find information on…
1. Appointments (past/upcoming)
2. Grades (past/current)
3. Notes (you added/shared with you)
4. Tracking history (raised/cleared)
3. From the student folder you can…
1. Raise a flag
2. Add a note
Slide 15
Anywhere you see a student’s name as
a hyperlink will take you to their
student folder.

16. Configure Your Profile
1. Click Profile in the top frame
navigation.
2. Edit your contact information. Then,
select the email address(es) where
Starfish notifications should be sent.
3. Upload your photo to help a student
put a face to your name.
a. Select the Upload Photo link.
b. Browse for a photo on your
desktop (JPEG, GIF, PNG).
c. Click the Upload Now button.
4. Complete the General Overview and
My Biography sections so students can
learn more about you.
5. Click the Save button.
Slide 16
Students will see your profile
information when they click to view your
online appointment calendar.

17. Appointment Preferences
1.Go to Profile > Appointment Preferences.
2. Select your Minimum Appointment Length.
3. Select your Scheduling Deadline – e.g., if
appointments must be made by 5 p.m. the
day before.
4.Establish My Locations so students know
where they can meet with you.
5. Delegate Calendar Managers – colleagues
who can see your calendar and make any
edits/deletes.
6. Click the Save Button.
Slide 17
When students sign up, they
see time slots for the
appt lengths you allow.
If you check the box to allow
walk-ins after the deadline,
students will see this noted
in your calendar.

18. Email Notifications
1. Go to Profile. Then choose Email
Notifications.
2. Under Appointments
Notifications and Flag
Notifications, set your
preferences for if/when you want
to be notified of appointments
and flags.
3. To receive iCal attachments,
check the boxes to receive an
individual email every time there
is a new or cancelled
appointment.
4. Click the Save button.
Slide 18
You can change your
email notifications settings
at any time.

19. Add Your First Office Hours Block
1. Go to Appointments> Add Office Hours.
2. Give your block a title. Indicate which
day(s) of the week this block occurs.
3. Specify the start and end time.
4. Set the location. You can set up multiple
locations by going to Profile >
Appointment Preferences.
5. Enter any special instructions, or specify a
Start/End Date if it is part of a series.
6. Click the Save button.
Slide 19
How do I edit or delete?
Click the icon to see options for
managing your office hours blocks.

20. Scheduling Wizard
Slide 20
1. Click Scheduling Wizard.
2. Fill in your appointment availability from week to week. Use the arrows to
scroll through the weeks within the entire term.
3. Click the Save button.

21. Schedule An Appointment
1. Click Appointments at the top, then
choose the Add Appointment link.
2. Search for a student name in the
“With” field.
3. Complete the fields to specify the
date, time and duration of the
appointment.
1. You will receive an email confirmation
for this appointment.
2. As the calendar owner, you can add
appointments at any date and time,
regardless of whether they occur within
available blocks.
4. Click Save.
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Students can never see other students’
information. If a time slot is taken, it is
marked as unavailable in your calendar.

22. You are ready to begin utilizing Starfish!
Congratulations!
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23. Support
Slide 23
Having trouble?
Technical Support – Joe Evanick *7090
Functional Support – Ross Radish *7573