This document summarizes a collaboration between Middle Tennessee Electric Membership Corporation (MTEMC) and Sparta Consulting on MTEMC's upgrade to SAP CRM 7 and EhP 2. MTEMC is an electric cooperative that serves around 190,000 members in Middle Tennessee. It upgraded its systems to enable new AMI and customer service functionality. The project was successful due to extensive preparation, a strong project team, thorough testing, and training. The new system went live with minimal issues.
1. A collaboration of:
First CRM 7, EhP 2 Upgrades in the US
Mary Kennedy
Middle Tennessee Electric Membership Corporation
Rajiv Vemula
Sparta Consulting
4. 4
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