Ch11

Chapter 11 – Work System Design Operations Management by R. Dan Reid & Nada R. Sanders 3rd Edition © Wiley 2007 PowerPoint Presentation by R.B. Clough – UNH M. E. Henrie - UAA

Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]

Learning Objectives - continued ,[object Object],[object Object],[object Object],[object Object],[object Object]

Work System Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Job Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Additional Job Design Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Machines or People - Should the Job Be Automated? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Job Specialization ,[object Object],[object Object],[object Object],[object Object],[object Object]

Specialization: Management’s View ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Specialization: Employee’s View ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Eliminating Employee Boredom ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Team Approach to Job Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Alternative Workplaces ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Methods Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object]

Methods Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Methods Analysis at FEAT Company: The methods analyst has been asked to review the transformer wiring operation because of past quality problems from poor solder joints. The solder operation sequence and the workstation layout are shown below. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Analyst’s Recommendations : A. Maize reviews the workplace layout and the present flow chart (below), and recommends reversing the solder sequence from #6-#1, which is less problematic for the right handed operator. He schedules a follow up to insure that the new method has fixed the quality problem.

The Work Environment ,[object Object],[object Object],[object Object]

Work Measurement ,[object Object],[object Object],[object Object],[object Object]

Setting Standard Times ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Doing a Time Study ,[object Object],[object Object],[object Object],[object Object],[object Object]

Doing a Time Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pat’s Pizza Place : Pat hires an analyst to determine a standard time to prepare a large pepperoni and cheese pizza. He takes 10 observations of the 7 elements and calculates the mean time and the standard deviation per element. He must then calculate the # of observations to be within 5% of the true mean 95% of the time. ,[object Object]

Other Time Factors Used in Calculating Standard Time ,[object Object],[object Object],[object Object]

Other Time Factors Used in Calculating Standard Time ,[object Object],[object Object]

Calculating Normal Time and Standard Time at Pat’s Pizza ,[object Object]

Other Time Study Methods ,[object Object],[object Object],[object Object],[object Object]

Work Sampling Procedure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Work Sampling Example: We are interested in estimating the proportion of time spent by secretaries arranging and scheduling travel. We are considering the possibility of bringing an on site travel agency to free up secretaries from this time consuming task. We estimate that the proportion might be as high as .50. ,[object Object],[object Object],[object Object]

Worker Compensation Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Worker Compensation Systems - continued ,[object Object],[object Object],[object Object],[object Object],[object Object]

Learning Curves ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Work System Design Across the Organization ,[object Object],[object Object],[object Object]

Work System Design Across the Organization - continued ,[object Object],[object Object]

Chapter 11 Highlights ,[object Object],[object Object]

Chapter 11 Highlights - continued ,[object Object],[object Object]

Chapter 11 Highlights - continued ,[object Object],[object Object],[object Object]

Ch11

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Ch11