Rachel Leonhart
4 SlideShares 26 Seguidores 67 Seguindos
Personal Information
Organização/Local de trabalho
Colorado Springs, Colorado United States
Cargo
Marketing Consultant
Setor
Advertising / Marketing / PR
Site
www.smrtmrktng.com
Sobre
Who I am: I am passionate about knowledge. I love sharing knowledge with others. I believe that in order to be great at what you do, you must love what you do! I have worked in and around customer service for over 10 years. I like spending my time talking to others; swapping stories, challenges, and successes. It brings me great joy to see effort turn into success. I care about the long-term success of my clients, whether they purchase through me or not. I believe challenges are great opportunities in disguise. I am a mother, a student, an artist, and a writer.
Detalhes do contato
Marcadores
customer satisfaction csat customer satisfaction index online survey tool hdi csi service personal development empowerment positive thinking itsm surveying methods csi customer satisfaction survey customer satisfaction goals technology survey questions cx customer experience agent performance survey tool hdi csi service
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Apresentações

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September 2013 HDI CSI Service Presentation

Há 10 anos • 1024 Visualizações

Tool to Meet Your Support Goals (Jan 2014 HDI CSI Webinar)

Há 10 anos • 518 Visualizações

Why Survey - Critical Component of ITSM, Part 1

Há 10 anos • 354 Visualizações

Addicted to Busy

Há 9 anos • 465 Visualizações

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5 Steps to Building a Social Customer Service Team

Michael Pace • Há 11 anos
Personal Information
Organização/Local de trabalho
Colorado Springs, Colorado United States
Cargo
Marketing Consultant
Setor
Advertising / Marketing / PR
Site
www.smrtmrktng.com
Sobre
Who I am: I am passionate about knowledge. I love sharing knowledge with others. I believe that in order to be great at what you do, you must love what you do! I have worked in and around customer service for over 10 years. I like spending my time talking to others; swapping stories, challenges, and successes. It brings me great joy to see effort turn into success. I care about the long-term success of my clients, whether they purchase through me or not. I believe challenges are great opportunities in disguise. I am a mother, a student, an artist, and a writer.
Marcadores
customer satisfaction csat customer satisfaction index online survey tool hdi csi service personal development empowerment positive thinking itsm surveying methods csi customer satisfaction survey customer satisfaction goals technology survey questions cx customer experience agent performance survey tool hdi csi service
Ver mais