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SleepCare: Persuasive Technology 
for Personalized Sleep Coaching 
R.J. Beun
Goal 
Development of computerized strategies to 
improve exercise adherence 
In particular: personalized coaching system 
using mobile persuasive technology in the 
domain of sleep therapy.
Persuasive strategies 
Two main strategies for desired behavior 
– system facilitates spending less attention 
– subject is willing to spend more attention
Ability 
Motivation 
Low High 
High 
Low
Desired and undesired 
WD 
Benefits, 
Pleasure 
WU 
Threats 
Pain 
possible worlds 
Fear, 
Barriers, … 
Triggers 
Self-insight W0 
Beliefs, Intentions, 
Motivation, 
Attitudes, Emotions, 
Norms, … 
Happiness, 
Flow, 
Ability, … 
Choice 
W0: Current world 
WD: Desired world 
WU: Undesired world
Desired and undesired 
WD 
Benefits, 
Pleasure 
WU 
Threats 
Pain 
possible worlds 
Fear, 
Barriers, … 
Triggers 
Self-insight W0 
Beliefs, Intentions, 
Motivation, 
Attitudes, Emotions, 
Norms, … 
Happiness, 
Flow, 
Ability, … 
Choice 
W0: Current world 
WD: Desired world 
WU: Undesired world 
Ability
Desired and undesired 
WD 
Benefits, 
Pleasure 
WU 
Threats 
Pain 
possible worlds 
Fear, 
Barriers, … 
Triggers 
Self-insight W0 
Beliefs, Intentions, 
Motivation, 
Attitudes, Emotions, 
Norms, … 
Happiness, 
Flow, 
Ability, … 
Choice 
W0: Current world 
WD: Desired world 
WU: Undesired world 
Motivation
Ability 
simplify or impede behavior 
Desired behavior Undesired behavior
Motivation 
benefits or threats 
Show goals and pitfalls, explain 
reason, manage expectations, 
…
Motivation 
avoid boredom, annoyance and stress 
Include beauty, competition, 
positive user experience, flow, 
…
Motivation 
include social influence 
Elements: 
trust, commitment, alignment, 
reciprocity, transparency, 
competition, collaboration, … 
Speech acts: 
forbid, encourage, promise, 
negotiate, advise, judge, appraise, 
challenge, thank, compliment, 
welcome, …
Sleep therapy 
Sleep 
education 
Relaxation 
Sleep 
hygiene 
Stimulus 
control 
Cognitive 
restructuring 
Bedtime 
restriction
Sleep therapy 
Sleep 
education 
Relaxation 
Sleep 
hygiene 
Stimulus 
control 
Cognitive 
restructuring 
Bedtime 
restriction 
Bedtime restriction 
– use bed for sleeping only 
– do not sleep outside the bed 
Goal state: sleep efficiency ≥ 85%
Opening phase 
Intro 
coach/user 
Intro therapy 
Inclusion / 
exclusion 
Plan & commit 
Intervention phase 
Technique 1 
Technique 2 
Technique 3 
Technique 4 
Closure phase 
Evaluation 
Referral? 
Departure 
SleepCare 
Therapy model
Alignment 
Plan & 
Commit 
SleepCare 
Exercise model 
Task 
execution 
Evaluation Closure 
Exercise
SleepCare 
Interface metaphor 
status bar 
Dialogue navigation drawer 
Tools 
Blablablab bla bla bla 
blablabba 
Blablablab bla bla bla 
blablabba 
Blablablab bla bla bla 
blablabba bla bla bla 
navigation bar
Example Dialogue: 
Shared Decision Making
Deze week beginnen we met 
de oefening bedtijdbeperking. 
Bij bedtijdbeperking houd je 
regelmatige bedtijden aan en 
verkort je de tijd dat je in bed 
ligt. Omdat je dan minder tijd 
hebt om te slapen, word je 
vermoeider en dat helpt je met 
beter slapen. 
Wil je meer weten voordat we 
beginnen? 
Ik wil beginnen 
Wat moet ik precies doen? 
Wat kan ik verwachten? 
What? 
How? 
Why?
Dan stellen we nu samen je 
nieuwe bedtijden vast. 
Op basis van je slaapdagboek 
stel ik voor dat de totale tijd in 
bed 5 uur wordt. 
Ga je hiermee akkoord? 
Ik lig liever iets langer in bed 
Ik wil geen bedtijdbeperking 
Geef aan hoe lang je in bed zou 
willen liggen. 
Ja 
5:30 6:00 6:30
Je hebt voorgesteld dat je de 
komende week niet langer dan 
6:30 uur in bed gaat liggen. De 
oefening werkt beter als je 
ongeveer net zo lang in bed gaat 
liggen als je vorige week sliep. 
Daarom stel ik voor dat de 
totale tijd in bed 5:30 wordt. Ga 
je hiermee akkoord? 
Ja 
Ik lig liever iets langer in bed
Geef aan hoe lang je in bed 
zou willen liggen. 
5:45 6:00 6:15 6:30 
Je hebt voorgesteld dat je de 
komende week niet langer dan 
6:15 uur in bed gaat liggen. 
Daar ga ik mee akkoord. 
Volgende
Other elements 
Awareness of user properties 
• measuring and interpretation 
Supports desired behavior 
• exercises 
Shared commitments 
• appointments 
General domain knowledge 
• sleep information
Shared Commitments: Agenda
Exercise: Tailored Relaxation 
• >250 spoken sentences for 
progressive muscle relaxation 
• professional voice 
• coach suggests default length, 
depending on previous results 
• coachee may choose length 
– 1, 2, 4, 8, 16 minutes 
• no negotiation
Inside the machine
Coaching knowledge 
two types 
• Background 
– timeless information about coaching process 
– e.g. disorders, utterances, constraints, tools 
• Coaching process 
– repository of historical and planning information 
– e.g. state of coachee, performance, commitments 
Information Base 
Coach beliefs 
Background Coaching process 
Coachee beliefs
Sleep Restriction 
scenario’s and negotiation space 
Average SleepTime (hours) 
8.5 8 6 4 2 
Average 
TIB 
(hours) 
10 9 Excl [6;8] [5;8] [5;8] 
8 X Excl [6;7] [5;7] [5;7] 
6 X X Excl [5;5.5] [5;5.5] 
4 X X X Ref_therap Ref_therap 
3 X X X X Ref_therap 
2 X X X X Ref_therap 
1 X X X X X 
X = impossible 
[r ; s] negotiation, min = r, max = s
Schedule 
entry types and status 
Types of tasks Ontological type 
‘Tijd uit bed’ (wake-up time WT) Event 
‘Slaapdagboek invullen’ (SD) Entry 
‘Consult’ (CO) Entry 
‘Ontspanningsoefening’ (RE) Entry 
‘Tijd in bed’ (bedtime BT) Event 
Status Past Today Future 
Not-completed Missed Actual/near miss Planned 
Completed Completed Completed Ahead of schedule
Ontology and architecture 
• Knowledge representation classes (ontology) 
– sleep related 
• e.g. Disorders, Techniques, SleepEfficiency, Tools, … 
– coach related 
• e.g. Contract, Situation, Schedule, Background, Clock, … 
• Sleepcare architecture 
– components 
– responsibilities 
– interaction 
I/O 
Mana 
ger 
Update 
Supervisor 
Prioritizer 
Information Base
– tools for agenda, sleep diary and 
relaxation 
– negotiation: user and system decide 
together 
– rescheduling of agenda entries 
– tells at the right moment what 
should be done (reminders) 
– clear language (checked by 
communication language expert) 
– intuitive interface 
– offers default values 
– frequent alignment and adaptation 
– negotiation: user and system decide 
together 
– commitments: explicit agreement on 
bedtimes 
– shows goals, rationale and results 
– expectation management 
– gives compliments 
– shows danger and pitfalls 
– attractive design (designed by 
professional designer) 
– show non-adherence (impede 
unwanted behavior)
Future 
show/proof genericity of design 
• Experiments (RCT) 
• Apply to other user groups and domains 
– truck drivers, people suffering from depression and psychosis 
– nudging with Philips Hue, sophisticated Eliza, mindfulness, ‘getting 
things done’ 
• Extension 
– sleep tracking (fun and improves ability) 
– include existing and useful functionality (e.g. alarm clock) 
– behavioral activation (fill the extra time) 
– motivation (measurement and adaptation) 
– social media
Utrecht stw rj 28 nov 2014

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Utrecht stw rj 28 nov 2014

  • 1. SleepCare: Persuasive Technology for Personalized Sleep Coaching R.J. Beun
  • 2. Goal Development of computerized strategies to improve exercise adherence In particular: personalized coaching system using mobile persuasive technology in the domain of sleep therapy.
  • 3.
  • 4.
  • 5.
  • 6. Persuasive strategies Two main strategies for desired behavior – system facilitates spending less attention – subject is willing to spend more attention
  • 7. Ability Motivation Low High High Low
  • 8. Desired and undesired WD Benefits, Pleasure WU Threats Pain possible worlds Fear, Barriers, … Triggers Self-insight W0 Beliefs, Intentions, Motivation, Attitudes, Emotions, Norms, … Happiness, Flow, Ability, … Choice W0: Current world WD: Desired world WU: Undesired world
  • 9. Desired and undesired WD Benefits, Pleasure WU Threats Pain possible worlds Fear, Barriers, … Triggers Self-insight W0 Beliefs, Intentions, Motivation, Attitudes, Emotions, Norms, … Happiness, Flow, Ability, … Choice W0: Current world WD: Desired world WU: Undesired world Ability
  • 10. Desired and undesired WD Benefits, Pleasure WU Threats Pain possible worlds Fear, Barriers, … Triggers Self-insight W0 Beliefs, Intentions, Motivation, Attitudes, Emotions, Norms, … Happiness, Flow, Ability, … Choice W0: Current world WD: Desired world WU: Undesired world Motivation
  • 11. Ability simplify or impede behavior Desired behavior Undesired behavior
  • 12. Motivation benefits or threats Show goals and pitfalls, explain reason, manage expectations, …
  • 13. Motivation avoid boredom, annoyance and stress Include beauty, competition, positive user experience, flow, …
  • 14. Motivation include social influence Elements: trust, commitment, alignment, reciprocity, transparency, competition, collaboration, … Speech acts: forbid, encourage, promise, negotiate, advise, judge, appraise, challenge, thank, compliment, welcome, …
  • 15. Sleep therapy Sleep education Relaxation Sleep hygiene Stimulus control Cognitive restructuring Bedtime restriction
  • 16. Sleep therapy Sleep education Relaxation Sleep hygiene Stimulus control Cognitive restructuring Bedtime restriction Bedtime restriction – use bed for sleeping only – do not sleep outside the bed Goal state: sleep efficiency ≥ 85%
  • 17.
  • 18.
  • 19. Opening phase Intro coach/user Intro therapy Inclusion / exclusion Plan & commit Intervention phase Technique 1 Technique 2 Technique 3 Technique 4 Closure phase Evaluation Referral? Departure SleepCare Therapy model
  • 20. Alignment Plan & Commit SleepCare Exercise model Task execution Evaluation Closure Exercise
  • 21. SleepCare Interface metaphor status bar Dialogue navigation drawer Tools Blablablab bla bla bla blablabba Blablablab bla bla bla blablabba Blablablab bla bla bla blablabba bla bla bla navigation bar
  • 22. Example Dialogue: Shared Decision Making
  • 23. Deze week beginnen we met de oefening bedtijdbeperking. Bij bedtijdbeperking houd je regelmatige bedtijden aan en verkort je de tijd dat je in bed ligt. Omdat je dan minder tijd hebt om te slapen, word je vermoeider en dat helpt je met beter slapen. Wil je meer weten voordat we beginnen? Ik wil beginnen Wat moet ik precies doen? Wat kan ik verwachten? What? How? Why?
  • 24. Dan stellen we nu samen je nieuwe bedtijden vast. Op basis van je slaapdagboek stel ik voor dat de totale tijd in bed 5 uur wordt. Ga je hiermee akkoord? Ik lig liever iets langer in bed Ik wil geen bedtijdbeperking Geef aan hoe lang je in bed zou willen liggen. Ja 5:30 6:00 6:30
  • 25. Je hebt voorgesteld dat je de komende week niet langer dan 6:30 uur in bed gaat liggen. De oefening werkt beter als je ongeveer net zo lang in bed gaat liggen als je vorige week sliep. Daarom stel ik voor dat de totale tijd in bed 5:30 wordt. Ga je hiermee akkoord? Ja Ik lig liever iets langer in bed
  • 26. Geef aan hoe lang je in bed zou willen liggen. 5:45 6:00 6:15 6:30 Je hebt voorgesteld dat je de komende week niet langer dan 6:15 uur in bed gaat liggen. Daar ga ik mee akkoord. Volgende
  • 27. Other elements Awareness of user properties • measuring and interpretation Supports desired behavior • exercises Shared commitments • appointments General domain knowledge • sleep information
  • 29. Exercise: Tailored Relaxation • >250 spoken sentences for progressive muscle relaxation • professional voice • coach suggests default length, depending on previous results • coachee may choose length – 1, 2, 4, 8, 16 minutes • no negotiation
  • 31. Coaching knowledge two types • Background – timeless information about coaching process – e.g. disorders, utterances, constraints, tools • Coaching process – repository of historical and planning information – e.g. state of coachee, performance, commitments Information Base Coach beliefs Background Coaching process Coachee beliefs
  • 32. Sleep Restriction scenario’s and negotiation space Average SleepTime (hours) 8.5 8 6 4 2 Average TIB (hours) 10 9 Excl [6;8] [5;8] [5;8] 8 X Excl [6;7] [5;7] [5;7] 6 X X Excl [5;5.5] [5;5.5] 4 X X X Ref_therap Ref_therap 3 X X X X Ref_therap 2 X X X X Ref_therap 1 X X X X X X = impossible [r ; s] negotiation, min = r, max = s
  • 33. Schedule entry types and status Types of tasks Ontological type ‘Tijd uit bed’ (wake-up time WT) Event ‘Slaapdagboek invullen’ (SD) Entry ‘Consult’ (CO) Entry ‘Ontspanningsoefening’ (RE) Entry ‘Tijd in bed’ (bedtime BT) Event Status Past Today Future Not-completed Missed Actual/near miss Planned Completed Completed Completed Ahead of schedule
  • 34. Ontology and architecture • Knowledge representation classes (ontology) – sleep related • e.g. Disorders, Techniques, SleepEfficiency, Tools, … – coach related • e.g. Contract, Situation, Schedule, Background, Clock, … • Sleepcare architecture – components – responsibilities – interaction I/O Mana ger Update Supervisor Prioritizer Information Base
  • 35. – tools for agenda, sleep diary and relaxation – negotiation: user and system decide together – rescheduling of agenda entries – tells at the right moment what should be done (reminders) – clear language (checked by communication language expert) – intuitive interface – offers default values – frequent alignment and adaptation – negotiation: user and system decide together – commitments: explicit agreement on bedtimes – shows goals, rationale and results – expectation management – gives compliments – shows danger and pitfalls – attractive design (designed by professional designer) – show non-adherence (impede unwanted behavior)
  • 36. Future show/proof genericity of design • Experiments (RCT) • Apply to other user groups and domains – truck drivers, people suffering from depression and psychosis – nudging with Philips Hue, sophisticated Eliza, mindfulness, ‘getting things done’ • Extension – sleep tracking (fun and improves ability) – include existing and useful functionality (e.g. alarm clock) – behavioral activation (fill the extra time) – motivation (measurement and adaptation) – social media

Notas do Editor

  1. Baby think it over simulator
  2. Baby think it over simulator
  3. Baby think it over simulator