2. INTRODUCTION
• Dell is an American multinational computer technology
company.
• At age 19, Michael Dell founded PC's Limited.
• Head Quarter : 1 Dell Way, Round Rock, Texas, US. In 2010,
Dell India became the #1 PC brand in India with a market share
of more than 15 percent.
• Dell is listed at number 51 in the Fortune 500 list (2013).
3. MISSION:
“To be the most successful computer company in the world
at delivering the best customer experience in markets we
serve.”
VISION:
“It’s the way we do Business. It’s the way we interpret the
world around us – our customer needs, the future of
technology and the global business climate.”
5. PREVIOUS MARKETING STRATEGY
• Dells brand strategy in 100% customer centric (D2C)
• Dell is using supply chain management and distribute its products
using Just-In-Time manufacturing system.
• Dell uses Direct Distribution Model which eliminates distribution
through middleman and lowers the inventory cost.
• Dell follows comparative lower price to match the customer’s
expectation of value for money (Comparative Pricing).
• It depends on suppliers price ( cost plus pricing).
6. CURRENT MARKETING STRATEGY
Michael Dell : Cloud at the center of our strategy
• The truth of the matter is Dell has slowly been reinventing itself over the past few of
years, making the transition from Dell, maker of low-priced PCs to Dell, cloud-
focused enterprise hardware and services company.
• 15 companies Dell has acquired in the past three years.
• Market would grow at an astounding yearly growth rate of 20.2 percent! This means
it will be growing from $18.2 billion in 2012 to $45.6 billion in 2017.
• The use of servers by corporate customers was growing rapidly.
• Big margins on server sales
9. STRENGHTS
• Ranked at the 2nd largest PC maker globally (2010).
• Renowned for its customized computers, as per customer’s need.
• Direct selling business model.
• Dell uses latest information technology.
• Low cost with high quality.
10. WEAKNESSES
• Dell lacks relationship with retailers.
• Low investment in R&D.
• High dependency on suppliers.
• Quality issues regarding the suppliers.
• Poor customer services.
11. OPPORTUNITIES
• Diversification strategy by introducing many new
products to its range.
• Growing demand for laptop.
• Market of cloud computing
• International Expansion.
• Strengthen presence in emerging market.
12. THREATS
• Growing demand for smartphones and tablets.
• Strong competitors like Acer, HP, Lenovo etc.
• Technological innovation.
• Slowing growth rate of laptop markets.
• Lower prices of competitors.
“ Cloud computing means that instead of all the computer hardware and software you're using sitting on your desktop, or
somewhere inside your company's network, it's provided for you as a service by another company and accessed over the Internet,
usually in a completely seamless way. Exactly where the hardware and software is located and how it all works doesn't matter to you,
the user—it's just somewhere up in the nebulous "cloud" that the Internet represents .”