Tackling Employee Experience Today As We Embrace The Future Workplace

Tackling Employee
Experience Today As
We Embrace The
Future Workplace
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
#CollabDays
Fri., Apr. 28, 2023 1:00 PM (EST)

My Twitter is @RHarbridge, I’m super friendly & proud to work at @2toLead.
Richard Harbridge
2toLead Chief
Technology Officer &
Microsoft MVP
Speaker & Author
Super Friendly

Attract Talent
The Stages Of Employee Experience

Employees who are satisfied with their organization’s flexibility are
2.1x more likely to recommend working for their employer.

Employees who are satisfied with their organization’s
flexibility are 2.6x more likely to be happy working for their
employer and are 2.1x more likely to recommend
working for their employer.

You will love the way we work. Together. ™
Important Stages to Improve

Recruit & Hire

We use it to improve candidate outreach messaging, job descriptions, recruitment marketing content,
persuasive language for hiring managers, generate interview questions, and more…

Pro-Active Onboarding

Every organization should be targeting information and experiences for new staff. The more
specific the type of new staff the better. Out of the box, many experiences support this.
Example 2
The navigation you use should have some ‘getting
started’ links and material for new employees.
Navigation & Quick Links
Pages
News
Documents
Events
Dashboard Cards
Apps
Example 1
You could organize news with a special news
item that shows up first for new employees.

3rd PARTIES & CUSTOMIZATIONS…
It is much more accessible and easier to build automation or integration that simplifies the
onboarding process today with the Microsoft 365 and Power Platform portfolio.

ESTIMATED COMPLEXITY
Policy Centre App
Employee Communications
Finding unique ways to teach your
employees the policies of your
business can be accomplished with
the proper methods. Built with the
technology of Power Apps and
Microsoft SharePoint, the 2toLead
Policy Centre App creates clarity
and transparency around your
policies with an easy-to-use
integrated platform.
See A Demo Of This In Action Today
2toLead Solution

CROSS-INDUSTRY
INDUSTRIES
Have confidence that each employee is reviewing key documents
whether it is for the entire organization or a single team. As policies
are established, changes are captured in version control and files
are routed for approval.
WHAT DOES IT DO?
Policy Centre App
Employee Communications
POLICY MANAGEMENT
COMMUNICATION
COMPLIANCE
PROCESS AUTOMATION
EMPLOYEE EXPERIENCE
SOLUTION AREAS
TECHNOLOGIES USED
Customized implementation plans are available for purchase.
Interested? We Can Help
• The Policy Centre app solution is scalable to your needs; user-friendly for your IT
team, in-house SharePoint team and other key users.
• Capture compliance with confidence with the dedicated electronic
acknowledgement capabilities.
• Track versions and revisions for Policies, Procedures, and other documents.
• Restrict policy documents to only people who need to have access to them.
• Monitor employee engagement with metrics on how often they access your policies
and if they are understood.
• Improved accountability and transparency by establishing policy standards.

Enable employees to extend and strengthen their networks within
the organization with virtual or in-person connections.
Discover More (40+) Solution Ideas: M365Ideas.com

By highlighting that someone is new and making it appear
throughout the employee experience it encourages others to
reach out and connect.

Discover & contribute to gig projects or volunteer activities
based on your interest to acquire new skills or master the ones
you have from Teams.

Contextualized navigation and discovery based on where and how users work benefiting
from cloud scale AI, digital behavior capture & continual content analysis.
In emails, instant messages,
team messages, pages, news,
documents and more… the
knowledge, people, digital
spaces, and more are
available in context.

By focusing on the curators and content leaders this group of people already understand how
curation works, what governance rules exist around “Intranet” content, and the value of knowledge.
Steering
Committee
Intranet
Working
Group
Administrators Champions
Content
Owners
Content
Authors
Support

Maximize Engagement

The Metaverse can have a long-lasting impact on culture. But it’s
not clear. At this stage we can work to understand and align
current impact.
Do we control backgrounds in Teams video?
What is our stance on green screens and filters?
What is our stance on Avatars?
What is our stance on VR at work…

More frequent and more targeted manager and leader-led pulse
surveys can help highlight the insight needed to target change.

When exploring direct feedback (like Pulse and Viva Glint) we can
use AI to help understand it more rapidly to improve processes.

Drive Performance

Yammer has great capabilities around questions and answers that scale and integrate
in many ways with SharePoint, Viva Topics, Viva Engage and more.

help inspire and aid leaders to connect with their employees more effectively through assistive prompts, inclusive
communications, and valuable insights.

Align work to corporate objectives. Align at all levels of the organization with OKR
approval workflows, Organizational, Team, and Individual goal pages, and Chart View.

Align work to corporate objectives. Share progress and insights across your organization
with shareable links to dashboards and with pinned apps and resources in Teams.

The distribution of collaborative work is often extremely lopsided. In most cases, 20% to 35%
of value-added collaborations come from only 3% to 5% of employees.

Growth & Development

This is why champion programs are so important but also why peer supported learning
matters a great deal.
Learning through coworkers is among the most effective and most used methods.
%
who
said
method
was
“very
helpful”
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%
Myself, through
trial and error

While Managers should be more active in developing that doesn’t mean we can’t take
advantage of peer feedback, and learning recommendations.

Viva Learning itself can be easy to implement,
but most organizations need to learn to
adapt their growth and development plan.

Scenarios: Learner
In a meeting with a colleague, they mention
wanting to brush up on their data analysis
skills
Chat and conversation
Send a relevant course in a meeting or
Teams chat
Include pointers to relevant sections or add
context in chat message
Enable peer coaching or mentor relationships –
formal or informal
A sales analyst is searching Office.com for
a customer pitch deck to give in an
upcoming sales meeting
Cross-M365 discovery
Relevant learning courses like “Effective sales
pitch strategies” surface in search results
alongside pitch decks
Bookmark courses in Viva Learning to consume
later in preparation for the meeting
A marketing analyst wants to improve
her knowledge on web and social media
strategy
Search for keywords like “SEO optimization” in
the Viva Learning home page or a channel
learning tab
See search results from Microsoft, 3rd party
providers, and internal sources
Bookmark interesting courses and recommend
courses to peers
Search and recommend

Scenarios: Manager
A new team member will be joining
next week
A manager wants to foster a culture
of learning and growth
A team member led a presentation on Diverse
and Inclusive marketing that would be helpful
for the broader organization
Onboarding
Add a learning tab to your Teams channel for
onboarding
Add relevant courses and team-specific
resources to the tab
Curate for your team and priorities
Manage view
Recommend relevant courses to team members
Check the completion status of recommended
content in the Manage view
Give kudos to team members who prioritize
learning
Crowdsource learning content
Add the presentation to the organization’s
collaborative SharePoint folder, connected to
Viva Learning
Employees can see added content in Viva
Learning as learning content

Education and training with VR and AR is changing industries but it’s also helping many immerse
and understand them further. The future of every industry is deeper and more digital.
MicrosoftEducation_Immersive_Experiences_Education_2019.pdf (azureedge.net)

ESTIMATED COMPLEXITY
Center Of Digital
Excellence
Adoption
Every organization is working hard
to improve digital excellence.
Having a center for digital
excellence is a foundational solution
that will work to reinforce and
communicate governance, provide a
hub for self-service learning,
connect champions, mentors, and
experts, and house tips, tricks and
considerable adoption material.
See A Demo Of This In Action Today
2toLead Solution Discover More (40+) Solution Ideas: M365Ideas.com

Action Departure

Ambassadors & Alumni

From social network engagement to experiences in Power Pages
to give post departed employees a way to remain connected.

Download our free
80+ page whitepaper
Transform your Employee Experience
at every stage with Microsoft 365
and Microsoft Viva!
Download Today

Let’s connect and find ways to do more and work together.
Message me on LinkedIn or email Richard@2toLead.com
200+ Awesome Presentations at:
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Super Friendly
Thank You
Slideshare.Net/RHarbridge
700+ Pages of Whitepapers at: 2toLead.com/Whitepapers
Elsewhere…
M365Resources.com
Office365Campaigns.com
M365Sprawl.com
M365Intranets.com
M365Metrics.com
SharePointMigrations.com

Tackling Employee Experience Today As We Embrace The Future Workplace

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