This describes the work of the Resilience Shift's Governance for Resilience Water Systems project.

1. Governance for Resilient Water
Systems
Value Chain Update

2. Original Opportunity Statement
• By the end of 2018, the Resilience Shift team will provide a methodology and tool to help cities
across the world improve their water governance to improve their resilience. The methodology and
toolkit will map the catchment functions, roles and responsibilities across the catchment, identify
governance gaps and suggest governance improvements.
• The project will align with the City Water Resilience Framework (CWRF) project including project
programme and fieldwork. The methodology and toolkit will be able to be used by cities both
involved and not involved in the CWRF project.
Partners include the Stockholm International Water Institute (SIWI) and WeAreTelescopic.

3. Progress
March 2018: Framing
workshop.
May and June
2018:Fieldwork
with interviews,
focus groups and
workshop ( some
with tool
prototypes, some
without, two
sprints).
July 2018: Two
workshops: one to
analyse fieldwork
and develop long-
list of tool
functionalities and
one to shortlist tool
functionalities
August 2018:
Prepare workshop
and refreshed
mock-ups for
Global Knowledge
Exchange event
(GKE).
Collect feedback
from cities. Sprint
three.
DECISIONPOINT:TODAY
DECISIONPOINT:GKE
September and
October 2018:
Finalise the tool
DECISIONPOINT:BELLAGIO
Phase 2: Additional
functionality, pilot
projects?

4. User-centric Design
Who will use
the tool and
its outputs?
Why will they
use the tool?
What do they
want the tool
to do?
Where do they
want to use the
tool?
How should the
tool deliver its
value?

5. • Interviews and focus groups:
• What do you perceive to be the extent of the city water system?
• What part of the urban water system do you have responsibility over and interact with?
• What do you think are the strengths and weakness of the way decisions are made for your urban water system?
• How could a tool be of value to your city?
• Workshops:
• Resilience Assessment workshop: map water cycle and stakeholders, structured discussion on tool (three questions), show
mock-ups
• Governance tool workshop: structured discussion on tool (three questions), show mock-ups
• Governance workshop: explain governance in context of resilience, map stakeholders, governance gaps table, governance
functions activity
• Survey form focused on tool
User-centric Design

6. Fieldwork Summary
Amman Miami CDMX Cape Town Hull
Total number of people
engaged
112 164 46 139 150
Interviews 6 7 2 9 14
Focus Groups 6 7 5 5 11
Site Visits 3 5 1 5 2
Workshops 2 2 1 2 2

7. Fieldwork Findings
Beneficiaries represent a much wider group.
• Direct beneficiaries (i.e. using immediate outputs from
thetool) include high-level decisionmakers such as
politicians and heads of agency, who can leverage tool
outputs to define strategy and new policies based on
improved information sharing, greater transparency and
cross sectoral collaboration.
• Indirect beneficiaries include all those who benefit from
minimized disruptions to the water system during
normal conditions; improved response to shocks and
stressors; general efficiencies achieved through
improved information sharing; and new voices
introduced into the governance decision-making
process. Broadly speaking, these include all users of the
water system.
Direct users include those who are likely to engage with the
tool on a regular basis. These include:
• Mid-level government decision-makers, such as heads of
department, project managers who will benefit from
improved / efficient information sharing across
departments and agencies
• NGOs, advocacy groups who will use the tool to understand
local governance processes and access relevant information
resources, to engage directly in the water governance
process
• Academic groups, including research networks and
independent researchers who will use the tool to access
relevant knowledge resources and share their work for
practical results
• Private sector actors and industry / trade groups who will
use the tool to understand and engage with local
governance processes and key decision-makers
Direct users are unlikely to include technical specialists, such as
CAD / GIS technicians, project engineers, etc. who will likely rely
on highly specialized information sources and software.

8. We have identified the following tool objectives based on engagement with five partner cities:
1. Define the city water system and identify and coordinate key stakeholders – actors (including upstream and downstream actors), infrastructure
(including green and grey infrastructure) & administrative extents (including all relevant agencies involved in water resource management)
2. Trace the effect of hazards on urban systems – educate stakeholders, including re: the impacts of shocks and stresses on interdependent
infrastructures
3. Identify stakeholders responsibilities (planning processes and governance functions) and identify governance gaps – including relevant local
policies and programmes and involved stakeholders
4. Identify existing programmes and plans going on in the city – to ensure that existing plans and policies are taken account of and integrated.
5. Facilitate knowledge-sharing within cities – across diverse actors and remits
6. Develop global community of practitioners and repository of information – facilitate information-sharing between cities to allow cities to learn
from other cities, to co-create and adopt innovative solutions to managing water-related challenges
Fieldwork Findings

9. Prioritized Functionalities
Medium list of tool functions were developed to a rough level of detail
including wireframe models:
1. Stakeholder Mapping
2. System Interdependencies
3. City Water Mapping
4. Programmes and Projects
5. Resource Centre
6. Governance Functions
7. Cross-city Knowledge Sharing
Following Relevant functionalities folded into four consolidated functions:
1. Stakeholder Mapping
2. Governance Functions Table
3. Organisation / Programme Links Circle
4. CWRF Wheel Visualization
Two other functionalities were identified for follow-up discussion at a later
date (potentially Phase 2 development):
3. City Water Mapping
8. Cross-City Knowledge Sharing

10. Functionalities Roadmap
Long list:
• Initial list of potential
functionalities is developed
based on CWRF literature
review, early city engagement
(Amman, Miami) as well as
Stockholm International Water
Institute (SIWI) inputs and
relevant experience
Medium list:
• Reduced list of functionalities is
developed based on feedback from
final three city engagements
(Mexico City), Cape Town, Hull)
• Draft UX iterations and wireframes
explored by WeAreTelescopic
internally and with Hull and
Mexico, with most successful
iterations presented during
Resilience Tool Workshop in July.
Short list:
• Two July workshops with full team
to prioritize functionalities list
• WeAreTelescopic to develop
functionalities and UX/UI options
for presentation to cities in August;
UX/UI will be refined based on city
partners response
May 2018 June 2018 July 2018
Final Functionalities
• Final functionalities and UI/UX
options are presented at Global
Knowledge Exchange (GKE) event
for review by partner cities
• Developed into full tool for Nov
2018
August 2018

11. 1) Stakeholder Mapping
Goal: To identify water
management roles and link
responsibilities to the water cycle
Description: Using a standard
water cycle map, cities can input
the names of organisations
involved in each aspect of the cycle
along with basic contact
information, etc.

12. 1) Stakeholder Mapping
Data filtering allows user to identify which assets are impacted by certain shocks or stresses. Additionally, filtering allows users to search particular assets and parties
responsible for maintaining these assets.

13. 1) Stakeholder Mapping
Water cycle template is pre-populated but can be customized by city user as needed

14. 2) Governance Functions Table
Governance Function Programme Name Organisation Role CWRF
Dimension
CWRF
Goal
Programme
Duration
Programme
Budget
Preparedness Miami Sewer
Maintenance Plan
WASD Responsible Infrastructure &
Ecosystems
Effective
Provision of
Critical Services
18 months $100,000 –
$1,000,000
Preparedness Miami Sewer
Maintenance Plan
EPA Informed Infrastructure &
Ecosystems
Effective
Provision of
Critical Services
18 months $100,000 –
$1,000,000
Coordination Florida Water
Management Initiative
EPA Consulted Infrastructure &
Ecosystems
Effective
Provision of
Critical Services
36 months $1,000,000 +
Goal: To identify gaps and identify inconsistencies in city’s water governance
Description: Listing key programmes associated with each governance function, including information about budget, duration, etc. The information in this table will can
also be shown in more streamlined / graphically appealing ways (to be tested during Global Knowledge Exchange event)

15. 2) Governance Functions Table
National
Gov
Province/
State Gov
Local/City
Gov
Civic
Society
Preparedness R A C C I I I
Coordination A A C I I I
Policy and
Strategy
R
Drought
strategy
A A A C I I
Responsible Accountable Consulted Informed
For example, the table inputs can be translated into simple diagrams showing how many
organisations are involved in each government function…and where gaps exist (e.g. no
organisation is fulfilling one critical RACI role)
Organisations involved in each governance function
Preliminary
Resilience
Assessment
OECD Lens
(lower barrier
to entry)

16. 3) Organisation/Programme Links Circle
Goal: To help identify links between organisations and programmes (are there organisations that aren’t communicating that should be? Is your organisation in regular
contact with others working on a shared project? Is information sharing occurring between organisations in same governance function?)
Description: Visualisation based on information input in Governance Functions Table. User can identify links between different organisations, programmes, etc.
A
CG
E
B
DF
H
e.g. what organisations are responsible for the same assets?
A
CG
E
B
DF
H
…filtered e.g. by shock (organisations addressing urban flooding)

17. 4) CWRF Assessment Wheel
Health & Wellbeing
Goal: Assess overall city water resilience using CWRF wheel, make the process of using CWRF easier by allowing direct data input through digital tool.
Description: The tool allows users to answer a series of qualitative / quantitative questions that measure performance according to each goal, using the agreed upon
indicators. This information is input directly into the tool and creates a CWRF wheel. Borrows from City Resilience Index (CRI) methodology.
Should this be OECD?

18. Alignment between City Water Resilience Framework
and Governance for Resilient Water Systems Project
Assessment Tool
Governance Tool
Methodology
Governance
Quadrant

19. Links
Resilience Shift website
RS Twitter @resilienceshift
RS Linkedin
Global Knowledge Exchange
SIWI World Water Week
Partners:
SIWI
WeAreTelescopic
City Water Resilience Framework