1. Global Customer Care and Billing Market 2012-2016
TechNavio's analysts forecast the Global Customer Care and Billing market to grow at a CAGR of 7.41
percent over the period 2012-2016. One of the key factors contributing to this market growth is the need to
increase customer satisfaction. The Global Customer Care and Billing market has also been witnessing the
increased adoption of advanced analytics. However, data security issues could pose a challenge to the growth
of this market.
TechNavio's report, the Global Customer Care and Billing Market 2012-2016, has been prepared based on an
in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, and
the EMEA and APAC regions; it also covers the Global Customer Care and Billing market landscape and its
growth prospects in the coming years. The report also includes a discussion of the key vendors operating in
this market.
The key vendors dominating this space include Amadocs Inc., Ferranti Computer Systems, Oracle Corp, and
SAP A.G.
The other vendors mentioned in this report are Convergys Corp., Hansen Technologies, Junifer Systems,
Logica Corp. (subsidiary of CGS), LogNet Systems, SmartGridCIS LLC, and Tieto Pvt Ltd.
Key questions answered in this report:
What will the market size be in 2016 and what will be the growth rate? What are key market trends? What is
driving this market? What are the challenges to market growth? Who are the key vendors in this market space?
What are the market opportunities and threats faced by key vendors? What are the strengths and weaknesses of
each of these key vendors?
table Of Content
1. Executive Summary
2. List Of Abbreviations
3. Introduction
4. Market Research Methodology
market Research Process
research Design
research Methodology
Global Customer Care and Billing Market 2012-2016

2. 5. Scope Of The Report
market Overview
product Offerings
6. Market Landscape
6.1 Market Definition
customer Care
billing System
6.2 Market Size And Forecast
6.3 End-user Analysis
6.4 Five Forces Analysis
7. Geographical Segmentation
7.1 Customer Care And Billing Market In The Americas
7.2 Customer Care And Billing Market In The Emea Region
7.3 Customer Care And Billing Market In The Apac Region
8. Key Leading Countries
usa
germany
japan
9. Vendor Landscape
9.1 Vendor Analysis
9.2 Other Prominent Vendors
10. Buying Criteria
11. Market Growth Drivers
12. Drivers And Their Impact
13. Market Challenges
Global Customer Care and Billing Market 2012-2016

3. 14. Impact Of Drivers And Challenges
15. Market Trends
16. Key Vendor Analysis
16.1 Amdocs Inc.
business Overview
business Segmentation
key Information
swot Analysis
16.2 Ferranti Computer Systems
business Overview
business Segmentation
key Information
swot Analysis
16.3 Oracle Corp.
business Overview
business Segmentation
key Information
swot Analysis
16.4 Sap A.g
business Overview
business Segmentation
key Information
swot Analysis
17. Other Reports In This Series
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Global Customer Care and Billing Market 2012-2016

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Global Customer Care and Billing Market 2012-2016