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Ritd How IT works Demo Screens V1
1.
Goto www.remoteITdesk.comWelcome to
the Home Page. Register or Login to enter the system/ your account/ to open a ticket.
2.
Login steps. Entering
YOUR Username & Password.
3.
Opening a ticket
and starting the technical support session
4.
Entering the Service
Ticket ID/ Remote Connection with the Technician
5.
Running the Secure
Remote Support Software
6.
Shows You the
download progress that should be less than 1 minute
7.
Connection to the
Technician begins. The chat window will open.
8.
Customer/Technician Chat. Technician’s
request to access Customer’s PC
9.
Customer gives permission
to the Technician to access his/her PC
10.
The Technician accesses
client PC to fix the file issues/problem.
11.
The Technician resolves
remotely the problem, being supervised by the Customer.
12.
Evaluation of the
Session. Customer and Technician are both able to provide the feedback on the service received/provided.
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