This presentation about the difference between formal and informal communication

1. THE QUALITY OF YOUR
LIFE
IS THE QUALITY OF YOUR
COMMUNICATION ~
BOTH WITH YOURSELF &
OTHERS

2. To the Presentation

3. Md. Reajul Kabir

4. Communication
The sharing of information between
two or more individuals or groups to
reach a common understanding.

5. Why does communication matter?
• Organizational : greater info access & awareness
• Improves coordination: reduces logical gaps
• Encourages cooperation: helps to bring everyone
in the mainstream
• Gives a direction: to tasks and activities
• Decision making : helps to make decision
• Speeds up: organizational processes
• A Problem Solving Tool: by clarity, preciseness &
feedback

6. Communication Process:
Sender or
Instigator
Channel Medium Receiver
Feedback

7. Communication Styles:
Informal and Formal
Can apply to any mode of
communication
Both styles are necessary
Appropriate style depends on the
situation or setting and the people
involved

8. vs

9. Formal Communication
A Formal communication is
the process of exchanging
information by following the
prescribed or official rules

13. Formal Communication
Includes 3 types of communication Inside the organization. . .
Downward Upward
Horizontal
Messages flow
laterally between
people of the same
rank.
Messages flow upward
through the chain of
command—i.e., from
employee to boss.
Messages flow downward
through the chain of
command—i.e., from
manager to employee.

14. Downward Communication
• Employee performance appraisals
• Job instructions
• Job rational
• Motivational appeals

15. Upward Communication
• Employee opinions & feelings
• Outlines of work problems
• Ideas for improvement
• Employee work, achievements & progress

16. Horizontal Communication
• Intradepartmental Problem solving
• Interdepartmental Coordination
• Staff advice to Departments

17. An Informal
communication is the
process of spontaneous
exchange of information
among various people of
different status in the
Informal Communication:

20. A
JB
D H I
K
F
G
E
C
Gossip A
C
D
F
J
IB
Cluster
Y
D
C
B
A
Chain
Formal and Informal Channels of Communication
Informal Communication Networks

21. Informal Communication
Indicates the health of the organization
Adds to employee satisfaction &
commitment
Indicates employee concerns is 75-95%
accurate
Travels fast

22. Examples of Appropriate Situations
for Using Each Communication Style
Informal Mode of
Communication
Formal
• Text message to a friend
• Birthday card for a
relative
• Tweet or Facebook
status
Written • Email to a professor
• Resume & cover letter
• Online discussion board
post
• Skipping with a sibling
• Family dinner
• Socializing at a club
meeting
Verbal • Teaching
• Job interview
• In-class presentation

23. Scenario Informal
Communication
Formal Communication
You want to confirm
that you have an
appointment with a
professor after class.
Hey, we still
meeting today,
Dr. J?
Hello Dr. Jones. I just
want to confirm that
we’re meeting today at
4:00. Does that still
work for you?
You were supposed
to meet a friend but
she’s 45 minutes late.
You send her a text
message.
hey, where r
u? weren’t
we working
out at 3?
Jessica, please update me
on your where about. I’m
concerned that you haven’t
arrived for our 3:00 pm
workout. Best wishes, Taylor
Samples of Informal and Formal Communication Styles:

24. Communication
Why Communication
Formal Communication
Ways of formal communication

25. Informal Communication
Importance of Informal communication
Implementation of Formal and
Informal Communication

26. THANK YOU FOR NOT BEING ASLEEP