3. Four Principles
• Dignity
– Self‐respect, respect of others
• Independence
– Do things without unnecessary help from others
• Integration
– Same service, same way
• Equality of opportunity
– Same options, chances, and benefits
Wheelchair accessible tourism India
4. Barriers to be taken care of
• Types:
– Physical
– Architectural
– Information or communications
– Attitudinal
– Technological
– Systemic
• Key insight:
– Think in terms of barriers; don’t focus on the person’s [disability.
Wheelchair accessible tourism India
6. Feedback Process
• Establish a feedback process.
– Variety of ways – in‐person, e‐mail, telephone,
web, etc.
– Must specify how you will deal with feedback, and
within what time‐frame.
• Document the feedback process.
– Make information about it public and within
reviewed by whom, response timelines
Wheelchair accessible tourism India