Case study on Austin B-cycle usability by General Assembly's UXDI cohort 4, in Austin, Texas. Presented May 2016. (Presentation notes not included here.)
5. Why we’re here
Improve our design and presentation skills
Recommend solutions from a case study
on the B-cycle experience
6. Why we’re here
Improve our design and presentation skills
Recommend solutions from a case study
on the B-cycle experience
Increase ridership & happiness of B-cycle users
77. Improve
native
B-cycle app
Recommendations
(long-term solution)
Could address numerous pain points:
• open » explain bikesharing » nearby bikes
• pay for rental like CapMetro, Lyft, Uber
• 5-minute alert when time is running low
• improves transparency and online reputation
• easy feedback in-app
78. Improve
native
B-cycle app
Recommendations
(long-term solution)
Could address numerous pain points:
• open » explain bikesharing » nearby bikes
• pay for rental like CapMetro, Lyft, Uber
• 5-minute alert when time is running low
• improves transparency and online reputation
• easy feedback in-app
• current process is several steps between different applications
80. can’t find a bike in the app
which website do I choose?
for how long am I renting this?
why did I get charged an extra fee?
can’t buy in-advance
want to use longer than one day
Pain points
Recap
81. can’t find a bike in the app
which website do I choose?
for how long am I renting this?
why did I get charged an extra fee?
can’t buy in-advance
want to use longer than one day
Pain points
Recap
82. can’t find a bike in the app
which website do I choose?
for how long am I renting this?
why did I get charged an extra fee?
can’t buy in-advance
want to use longer than one day
Pain points Solutions
only one website
clearer pricing explanation
offer membership options
promote good third-party app
native app improvements
Recap
83. Why we’re here
Improve our design and presentation skills
Recommend solutions from a case study
on the B-cycle experience
Increase ridership & happiness of B-cycle users
86. Thank you
Presented by:
robertboler.com
linkedin.com/in/eunicecook
linkedin.com/in/wtrevorharris
Iconography credits:
Magnifying Glass by Michal Beno from the Noun Project
Blank tag by Straw Dog Design from the Noun Project
Payment by Gregor Črešnar from the Noun Project
Star by Jetro Cabau Quirós from the Noun Project
Browser window by Magicon from the Noun Project
Close window by Magicon from the Noun Project
Tickets Star by Viktor Vorobyev from the Noun Project
Research done by GA UXDI students. Presentation property of
Robert Boler. Sharing with credit permitted. All thoughts & opinions
are our own, and not condoned directly by General Assembly.