2. SB Top Business Challenges
Attracting new customers Reacting quickly to changing market conditions
Growing revenue Maintaining profitability SBs’ top
Improving cash flow Obtaining financing challenges are
Attracting & retaining quality employees Improving customer experience and retention attracting new
Improving employee productivity Effectively managing relationships with suppliers customers, reve
Adding resources to meet market demand Streamlining business processes to be more efficient nue, profitabilit
Other (please list) y, improving
cash flow--
50-99 empl. 44% 17% 47% 47% 31% 9% 27% 24% 13%7% 15% 19% making it
essential to tie
20-49 empl. 49% 16% 48% 45% 29% 10% 31% 18% 21% 11%9%11%
2% collaboration
solution value
and messaging
1-19 empl. 56% 15% 53% 46% 43% 11% 13% 19% 14% 7% 16%4%
3%
to these areas.
Total 54% 16% 51% 46% 39% 11% 18% 19% 15%5% 15%3%
8%
0% 50% 100% 150% 200% 250% 300%
% Sample Size
Sample Size = 568, 1-19 empl.: 413; 20-49 empl.: 80; 50—99 empl: 75
5.) What do you view as the top 3 business challenges for your company in the next 12 months?
11/15/2011 CRM Essentials/SMB Group Confidential 2
8. Getting in the palm of their hands…
At Intuit good numbers of our
customers are now coming to us
solely through the mobile device.
In the past, they would start out
with a Web-based application and
desktop products, then use the
mobile device as a supplement.
Now we see folks interacting with
our products solely through
mobile.
Trevor Dryer – Intuit Program Manager, Mobile Payments
12. March Madness ON DEMAND
A Brand New Experience
#1 free app for both iPhone and “I’m not sure I need a
iPad in the App store (3/17 & 3/18)
36% of all streams for were from
television anymore. By
the iPad and iPhone apps (3/17-20) opening the
An average of 92.9 minutes per floodgates, the NCAA and
daily unique visitor (3/17-20) CBS is fit to deliver a true
MMOD delivered a 63% increase in revolution in sports. And
total visits across the MMOD
broadband and mobile products in return they’ll get
13.7 million total hours of live audience data, captivity
streaming video consumed. (11.7M and flexibility like no
total in 2010)
sports broadcasting has
ever seen before”. April 2011
FastCompany,