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Ray+Keshavan The Brand Union
Adding Value to
Healthcare Brands
3Ray+Keshavan | The Brand Union
Ray+Keshavan was voted India’s No 1 Brand
Design Agency by The Economic Times four
years in a row- in 2008, 2009, 2010 and 2011.
We are part of WPP’s global brand agency,
The Brand Union. Together, we offer more
than 35 years of brand building experience
with about 500 strategists, designers and
researchers across 21 offices serving every
major market.
This means that our clients benefit from the
best of both worlds: a global network and
knowledge pool combined with deep experience
and understanding of the Indian context.
WHO
WE
ARE
5Ray+Keshavan | The Brand Union
BRANDS WE HAVE HELPED
TO BUILD IN INDIA
7Ray+Keshavan | The Brand Union
BRANDS WE HAVE HELPED
TO BUILD WORLDWIDE
9Ray+Keshavan | The Brand Union
WHY
CLIENTS
SEEK
US
To develop powerful strategies to create
new brands or rejuvenate existing ones
To bring modern, world-class design
solutions to Indian brands
To create compelling and memorable
brand visual identities to enable
employees and stakeholders to
understand and live their brands
To rationalise brand portfolios and
create robust, enduring architecture
systems
To provide companies with tools to
manage their brands
11Ray+Keshavan | The Brand Union
How can a long-standing brand stay relevant
for audiences whose expectations are evolving?
This is true for patients as well as other key
stakeholders and medical practitioners. How can
a new entrant carve a position for itself in the
fiercely competitive healthcare market? How
can brand-experience act as a differentiator?
How can brand serve as a rallying point for
employees?
If those are some of your questions, we can
help you find answers. We’ve done it for several
healthcare organizations – helping them align
business and brand strategy for market success.
Read their stories inside and get in touch with us
so that we can help you tell yours.
DELIVERING A
COMPETITIVE
EDGE IN
HEALTHCARE
SERVICES
13Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union
The first branded healthcare delivery provider in
India, Max Healthcare’s brand promise was to
minimize stress in a healthcare environment
and replace anxiety with delight. We created a
seamless brand experience that was extended to
a three-tier structure of primary, secondary and
tertiary care – identifying and designing every
patient touchpoint.
The logo is inspired by Michelangelo’s famous
fresco ‘The Creation of Adam’ in the Sistine
Chapel, where God touches Adam’s fingers as he
breathes life into him. The distinctive jade colour
played an important role in creating rapid brand
awareness – and people can now spot a Max
Healthcare branch from a mile off.
EXPRESSION
OF A NEW
PARADIGM
15Ray+Keshavan | The Brand Union
Ray+Keshavan proved to be the right choice for our brand. A few
things that make the R&K team stand out are: their experience
across categories, their professional approach, their open-
mindedness towards feedback and their passion for work which is
visible in every member of the team.
Analjit Singh, MD
Max HealthCare
GENESIS OF THE LOGO
17Ray+Keshavan | The Brand Union
Fortis always wanted to be a trusted, technology
driven pan-India healthcare brand. During 2004-2005,
we branded Fortis by articulating the healthcare
brand’s essence.
We designed a humanistic identity drawn from the
concept of personalized care. We used a unique colour
and built a memorable brand world along with a
scalable brand architecture.
BUILDING A
HEALTHCARE
LEADER
19Ray+Keshavan | The Brand Union
GENESIS OF THE LOGO
21Ray+Keshavan | The Brand Union3Ray+Keshavan | The Brand Union
ADVANCING
A NEW VISION
IN INCLUSIVE
HEALTHCARE
A first-of-its-kind venture, Chettinad Health City
integrates a specialized hospital, medical education,
research lab, a multitude of support services, offices
and residences within a large campus.
We designed the brand’s visual identity and a range of
touchpoints from patient information literature and
forms to signage, vehicle livery and staff uniforms.
A key part of the project was also signage for the
campus. Located in a rather backward region, a large
number of visitors are illiterate. We developed an
innovative wayfinding system that uses navigation
cards overlaid with simple pictograms and colours to
help visitors find their way about the campus.
23Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union33 Ray+Keshavan | The Brand Union
25Ray+Keshavan | The Brand Union
27Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union
TAKING A
LEGACY TO
THE FUTURE
One of New Delhi’s oldest hospitals, Moolchand
was synonymous with affordable healthcare for
over five decades. However with the emergence
of a new generation of world-class healthcare
facilities in the Capital, it was increasingly
perceived to be rather inefficient and outdated.
As younger management took over, they
approached us to bring the brand up to date. A
vibrant and cheerful new visual identity gave
expression to the brand position of Health
Happiness Life. It brought to life a brand that
combines exceptional healthcare capabilities
with improved service standards and best-in-
class facilities.
29Ray+Keshavan | The Brand Union
31Ray+Keshavan | The Brand Union
BUILDING A
SPECIALTY
SURGERY BRAND
Nova Blue
Nova Gradient
Nova is a is a fully equipped medical facility. It brings
cutting edge medical technology and internationally
trained physicians under one roof to give patients easy
access to quality, affordable healthcare.
We recently reinvigorated brand Nova and looked at
brand name and positioning. We changed the name
to ‘Nova Specialty Surgery’ to present Nova as the
core extendable brand, keeping the focus on expert
surgical care, and removing the non-hospital reference
altogether.
This translated into a visual identity and language
that cued world-class standards, customer-centricity,
simplicity and ease, and the joy of good health
33Ray+Keshavan | The Brand Union
Nova Blue
Nova Gradient
THE LOGO- BEFORE
We renamed the fertility business to incorporate
the joint venture partner and created a direct
association with the mother brand.
35Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union
TRANSFORMING
HIMALAYA
Established in 1934, the Himalaya Drug Company
had a wide range of herbal, therapeutic and
personal care products. However, there was
hardly any awareness of the organization behind
the different products.
We partnered Himalaya on a complete re-
branding exercise – rechristening the brand
Himalaya Herbal Healthcare and making it visible
across all product lines. The makeover covered
every single brand touch-point – from packaging
to marketing collateral, from retail to web
presence.
The central brand idea of ‘Researching Nature,
Enriching Lives’ forms the foundation for the
brand that is now a household name in India and
sells in over 100 countries.
37Ray+Keshavan | The Brand Union
We have seen our investment in brand identity and design
pay rich dividends. This is both in terms of brand building and
impact on revenues. Ray+Keshavan has helped us completely
reinvent the Himalaya brand. Their approach to design is
extremely professional and world-class.
Ravi Prasad
President, Himalaya
39Ray+Keshavan | The Brand Union
THE LOGO- BEFORE
41Ray+Keshavan | The Brand Union
BRANDING
A RESEARCH
FIRM
GVK Bio is Asia’s leading Contract Research
Organization It enables clients to address their
drug development challenges with an effective
combination of science, innovation and people.
We developed a mother brand led brand identity
and brand standard for GVK Bio.
43Ray+Keshavan | The Brand Union
INTERNATIONAL
CASE STUDIES
45Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union
FOCUS ON
PATIENTS
The Brand Union’s solution was to develop a human
oriented identity that helps foster a friendly atmosphere
at Po-ai.
The central concept of the logo design comes from the
Chinese idiom which means that a charitable mind is
as everlasting as a tree‘s life. This is the ultimate spirit
of medical professionals as well. Visualizing the spirit
comes this identity, a tree with a green medical cross
as trunk and 12 hearts as blossom spreading love to
patients and employees alike. The cross identifies the
industry segment and green tree reflects growing hopes
and essence of life. Each heart represents their love
to the world. 12 hearts together echo the name of the
hospital, Po-ai (in Chinese it means ‘A universal love’).
This design successfully softens the image of
hospital from being a medical institute to be a charity
organization. Moreover, the spread of hearts promises
caring and sympathy.
47Ray+Keshavan | The Brand UnionRay+Keshavan | The Brand Union
49Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union
SERVING THE
CANCER
COMMUNITY
The Brand Union developed a new identity which
retains some of the equity of the previous identity,
but has a much fresher, more contemporary feel.
As part of the realignment of the organization, we
created two distinct sub-brands: Action Breast
Cancer and Cancer Research, Ireland.
51Ray+Keshavan | The Brand Union 51Ray+Keshavan | The Brand Union
The spirit of the main identity is echoed through
the design of the two sub-brands, through
format and illustrative style. This has helped
in the clearer communication of the specific
services of the society.
53Ray+Keshavan | The Brand Union
Contact us
arvind.hegde@rayandkeshavan.com
+91 98450 64414 M
tasneem.ali@rayandkeshavan.com
+91 99204 03968 M
Ray+Keshavan The Brand Union
22 Brunton Road
Bangalore 560 025
India
+91 (0)80 2555 0486 T
+91 (0)80 2555 0487 T
+91 (0)80 2558 1465 F
rayandkeshavan.com
thebrandunion.com

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Ray+Keshavan | The Brand Union – Healthcare

  • 1. Ray+Keshavan The Brand Union Adding Value to Healthcare Brands
  • 2. 3Ray+Keshavan | The Brand Union Ray+Keshavan was voted India’s No 1 Brand Design Agency by The Economic Times four years in a row- in 2008, 2009, 2010 and 2011. We are part of WPP’s global brand agency, The Brand Union. Together, we offer more than 35 years of brand building experience with about 500 strategists, designers and researchers across 21 offices serving every major market. This means that our clients benefit from the best of both worlds: a global network and knowledge pool combined with deep experience and understanding of the Indian context. WHO WE ARE
  • 3. 5Ray+Keshavan | The Brand Union BRANDS WE HAVE HELPED TO BUILD IN INDIA
  • 4. 7Ray+Keshavan | The Brand Union BRANDS WE HAVE HELPED TO BUILD WORLDWIDE
  • 5. 9Ray+Keshavan | The Brand Union WHY CLIENTS SEEK US To develop powerful strategies to create new brands or rejuvenate existing ones To bring modern, world-class design solutions to Indian brands To create compelling and memorable brand visual identities to enable employees and stakeholders to understand and live their brands To rationalise brand portfolios and create robust, enduring architecture systems To provide companies with tools to manage their brands
  • 6. 11Ray+Keshavan | The Brand Union How can a long-standing brand stay relevant for audiences whose expectations are evolving? This is true for patients as well as other key stakeholders and medical practitioners. How can a new entrant carve a position for itself in the fiercely competitive healthcare market? How can brand-experience act as a differentiator? How can brand serve as a rallying point for employees? If those are some of your questions, we can help you find answers. We’ve done it for several healthcare organizations – helping them align business and brand strategy for market success. Read their stories inside and get in touch with us so that we can help you tell yours. DELIVERING A COMPETITIVE EDGE IN HEALTHCARE SERVICES
  • 7. 13Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union The first branded healthcare delivery provider in India, Max Healthcare’s brand promise was to minimize stress in a healthcare environment and replace anxiety with delight. We created a seamless brand experience that was extended to a three-tier structure of primary, secondary and tertiary care – identifying and designing every patient touchpoint. The logo is inspired by Michelangelo’s famous fresco ‘The Creation of Adam’ in the Sistine Chapel, where God touches Adam’s fingers as he breathes life into him. The distinctive jade colour played an important role in creating rapid brand awareness – and people can now spot a Max Healthcare branch from a mile off. EXPRESSION OF A NEW PARADIGM
  • 8. 15Ray+Keshavan | The Brand Union Ray+Keshavan proved to be the right choice for our brand. A few things that make the R&K team stand out are: their experience across categories, their professional approach, their open- mindedness towards feedback and their passion for work which is visible in every member of the team. Analjit Singh, MD Max HealthCare GENESIS OF THE LOGO
  • 9. 17Ray+Keshavan | The Brand Union Fortis always wanted to be a trusted, technology driven pan-India healthcare brand. During 2004-2005, we branded Fortis by articulating the healthcare brand’s essence. We designed a humanistic identity drawn from the concept of personalized care. We used a unique colour and built a memorable brand world along with a scalable brand architecture. BUILDING A HEALTHCARE LEADER
  • 10. 19Ray+Keshavan | The Brand Union GENESIS OF THE LOGO
  • 11. 21Ray+Keshavan | The Brand Union3Ray+Keshavan | The Brand Union ADVANCING A NEW VISION IN INCLUSIVE HEALTHCARE A first-of-its-kind venture, Chettinad Health City integrates a specialized hospital, medical education, research lab, a multitude of support services, offices and residences within a large campus. We designed the brand’s visual identity and a range of touchpoints from patient information literature and forms to signage, vehicle livery and staff uniforms. A key part of the project was also signage for the campus. Located in a rather backward region, a large number of visitors are illiterate. We developed an innovative wayfinding system that uses navigation cards overlaid with simple pictograms and colours to help visitors find their way about the campus.
  • 12. 23Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union33 Ray+Keshavan | The Brand Union
  • 13. 25Ray+Keshavan | The Brand Union
  • 14. 27Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union TAKING A LEGACY TO THE FUTURE One of New Delhi’s oldest hospitals, Moolchand was synonymous with affordable healthcare for over five decades. However with the emergence of a new generation of world-class healthcare facilities in the Capital, it was increasingly perceived to be rather inefficient and outdated. As younger management took over, they approached us to bring the brand up to date. A vibrant and cheerful new visual identity gave expression to the brand position of Health Happiness Life. It brought to life a brand that combines exceptional healthcare capabilities with improved service standards and best-in- class facilities.
  • 15. 29Ray+Keshavan | The Brand Union
  • 16. 31Ray+Keshavan | The Brand Union BUILDING A SPECIALTY SURGERY BRAND Nova Blue Nova Gradient Nova is a is a fully equipped medical facility. It brings cutting edge medical technology and internationally trained physicians under one roof to give patients easy access to quality, affordable healthcare. We recently reinvigorated brand Nova and looked at brand name and positioning. We changed the name to ‘Nova Specialty Surgery’ to present Nova as the core extendable brand, keeping the focus on expert surgical care, and removing the non-hospital reference altogether. This translated into a visual identity and language that cued world-class standards, customer-centricity, simplicity and ease, and the joy of good health
  • 17. 33Ray+Keshavan | The Brand Union Nova Blue Nova Gradient THE LOGO- BEFORE We renamed the fertility business to incorporate the joint venture partner and created a direct association with the mother brand.
  • 18. 35Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union TRANSFORMING HIMALAYA Established in 1934, the Himalaya Drug Company had a wide range of herbal, therapeutic and personal care products. However, there was hardly any awareness of the organization behind the different products. We partnered Himalaya on a complete re- branding exercise – rechristening the brand Himalaya Herbal Healthcare and making it visible across all product lines. The makeover covered every single brand touch-point – from packaging to marketing collateral, from retail to web presence. The central brand idea of ‘Researching Nature, Enriching Lives’ forms the foundation for the brand that is now a household name in India and sells in over 100 countries.
  • 19. 37Ray+Keshavan | The Brand Union We have seen our investment in brand identity and design pay rich dividends. This is both in terms of brand building and impact on revenues. Ray+Keshavan has helped us completely reinvent the Himalaya brand. Their approach to design is extremely professional and world-class. Ravi Prasad President, Himalaya
  • 20. 39Ray+Keshavan | The Brand Union THE LOGO- BEFORE
  • 21. 41Ray+Keshavan | The Brand Union BRANDING A RESEARCH FIRM GVK Bio is Asia’s leading Contract Research Organization It enables clients to address their drug development challenges with an effective combination of science, innovation and people. We developed a mother brand led brand identity and brand standard for GVK Bio.
  • 22. 43Ray+Keshavan | The Brand Union INTERNATIONAL CASE STUDIES
  • 23. 45Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union FOCUS ON PATIENTS The Brand Union’s solution was to develop a human oriented identity that helps foster a friendly atmosphere at Po-ai. The central concept of the logo design comes from the Chinese idiom which means that a charitable mind is as everlasting as a tree‘s life. This is the ultimate spirit of medical professionals as well. Visualizing the spirit comes this identity, a tree with a green medical cross as trunk and 12 hearts as blossom spreading love to patients and employees alike. The cross identifies the industry segment and green tree reflects growing hopes and essence of life. Each heart represents their love to the world. 12 hearts together echo the name of the hospital, Po-ai (in Chinese it means ‘A universal love’). This design successfully softens the image of hospital from being a medical institute to be a charity organization. Moreover, the spread of hearts promises caring and sympathy.
  • 24. 47Ray+Keshavan | The Brand UnionRay+Keshavan | The Brand Union
  • 25. 49Ray+Keshavan | The Brand Union3 Ray+Keshavan | The Brand Union SERVING THE CANCER COMMUNITY The Brand Union developed a new identity which retains some of the equity of the previous identity, but has a much fresher, more contemporary feel. As part of the realignment of the organization, we created two distinct sub-brands: Action Breast Cancer and Cancer Research, Ireland.
  • 26. 51Ray+Keshavan | The Brand Union 51Ray+Keshavan | The Brand Union The spirit of the main identity is echoed through the design of the two sub-brands, through format and illustrative style. This has helped in the clearer communication of the specific services of the society.
  • 27. 53Ray+Keshavan | The Brand Union Contact us arvind.hegde@rayandkeshavan.com +91 98450 64414 M tasneem.ali@rayandkeshavan.com +91 99204 03968 M
  • 28. Ray+Keshavan The Brand Union 22 Brunton Road Bangalore 560 025 India +91 (0)80 2555 0486 T +91 (0)80 2555 0487 T +91 (0)80 2558 1465 F rayandkeshavan.com thebrandunion.com