Mais conteúdo relacionado Semelhante a The power of the web to engage with consumers - Ray Algar December 2008 (20) The power of the web to engage with consumers - Ray Algar December 20081. Start the digital dialogue The power of the web to engage with consumers © Ray Algar – Oxygen Consulting 2008 6. Companies used to just shout and interrupt consumers One way for news flow about brands 25. “ It has a great range of facilities available, staff are really friendly and helpful, I would thoroughly recommend it” 26. “ The Management team are extremely poor, they only have their own interests at heart and do not support the members” 28. “ Because I supposedly didn't give 30 days' written notice, I'm being forced to pay another month for a membership I'm not using” 32. Would you recommend this club to your family and friends? 33. 1 in 10 (10%) promoter rate for 6 large private club chains