2012: I discuss and showcase how to balance traditional and unconventional approaches to keep projects on track and deliver on their promises

1. Air Works Information & Technology
AircraftMRO IT, Bangkok – Part II
GlobalChiefInformationandTechnologyOfficer
RavinderPalSingh(Ravi)
ravinps@gmail.com
rp.singh@airworks.in

2. Air Works = Tightly knit federation of entrepreneur led businesses
Largest & only EASA certified business aviation MRO in India
India’s 1st EASA Certified Airline MRO
Avionic retrofits & upgrades in India (Scandinavian Avionics JV)
Aircraft painting & refinishing in Europe & India (Air Livery & ATE)
Aircraft management services in Middle East & India (Empire Aviation)

3. To understandAir Works IT, its important to know its journey withAircrafts …
1996: Became
Authorized
service facility
(ASF) for
1951: Incorporated
by the Menon
family
2010: 89% acquisition of Air Livery ... Expansion
into Europe & Aircraft Painting Services
51% JV with Scandinavian Avionics
2013: 100% acquisition
of ATE (Aircraft painting
services)
2012: 74% acquisition of Empire
Aviation Group ... Expansion into
Middle East & Aircraft
management services
2011/12: Became ASF for
2012: Only EASA certified facility in India
2007/08: Became ASF for

4. … and increasing global footprint and ambitions
United Kingdom
Norwich
Cambridge
London
Birmingham
Manchester
New Delhi
Ahmedabad
Mumbai
Pune
Bangalore
Chennai
Madurai
Hosur
Nagpur
Bhopal
Kolkata
Hyderabad
Trichy
India
Baroda
Goa
Jaipur
Trivandrum
Coimbatore
Calicut
Cochin
India
Slovak Republic
Dubai, UAE
UK
France
South East Asia
Existing MRO Hangar
Existing Paint Hangar
Existing Line Maintenance Facility
Existing Aircraft Management Services
(AMS) Facility
Future Location
Toulouse
Bordeaux
Chateauroux
France

5. Realization of ambitions to meaningful business outcomes, provokes expectations
fromTechnology
Value
No diff. bet. biz. and tech.
Global world class IT infrastructure
Business information - produce & consume
Integration - employee, functions, companies, customers
Business Efficiency &
Non-linear Growth
Employee Harmony
& Motivation

6. Cloud Digitization App. market
2014 Roadmap
- Self service
- Cust. visibility
- True integration
Foundation for future (Air Works globalization)
Culture of co-creation and collaboration
2013 …
CI²O
(Information & Innovation)
CT²O
(Technology & Transformation)

7. 35+ locations
Multifold (2000+ %age) increase in usage of IT
Average 900+/month calls and/or tickets
700+%age increase in BW across 20 locations
2 small (new) facilities provisioned (IT) recently ; now working on 2 small and 2 large
Introduced Cloud - IaaS and PaaS (moved seamless existing app portfolio); automated bkup on Cloud
Server and services infrastructure uptime > 98%
Network now 20+ times faster (<50 ms)
200+ business alerts, reports & tools developed
500 ms or less UI response time
800+ product defects closed
50000+ configurations data points
450+ users 1st training and 2nd training; created user champions
0 downtime (since July’12)
Crossed 250,000+ logins in last 200 days
440+/day user usage
Community of 50+ comes (used to now) together every week to improve, sustain and co-create
No extra budget, shoe-string (do more with less) …
Do more with less …
Ourstakeholdersdon’thaveluxurytohaveITasanothergorilladepartment,
IfyoucantautomateIT–howcanyoudothesamewithbusiness
Looking out
(in) for
CIO/GM India

8. 448; 83
inspection schedules; aircraft
LRUs of 25
aircrafts
86,000+
man hours recorded (in 2013)
100%
aircraft flying hours
SBs/ ADs/ Mods etc.
upcoming maintenance events
AMC, non-AMC & Shop maintenance
parts receipts & issues
MRs
material indents to customers
“reported” aircraft snags
tracking of purchase, loans, rentals & repair orders; stock
transfers; tools calibration; & shelf life expiry parts
Today %change
Aircrafts 241 143
Tasks 78909 212
Inspection Schedules 807 ∞
SBs/ ADs etc. 4237 792
JLBs 22957 191
Parts 60179 105
Component replacements 9448 257
Man hours reported 283576 1247
Aircraft Snags 7946 1098
Tools 3775 2230
Stock transfer 7672 1187
Work orders 22703 1050
Material Indent 3629 545
Purchase Orders 8707 720
Goods receipt 22836 194
Goods Issue 36397 522
Loan Orders 185 2213
Rental Orders 121 404
Repair Orders 562 1656
Example: Last 4 qtrs. of digitization in our GAline of biz

9. 9
… ITcan’t be a silo but a integration glue and growth enabler
114
· Master data preparation/ cleansing
Process setting
Adoption
Religious usage
Involving & encouraging other users
Suggestions for improvements
CAMOPlanningEngineeringMaterialsCustLiaison
Quality&
Others..

10. 10
Biz – ITalignment is not a slogan, we practice it daily – formally and otherwise …
… changing ITinto BusinessTechnology
25
Champions
… a community in making

11. Thus preparing Air Works for New Paradigm …
Observe and Understand Create and Run
Content is animation – hence cant be depicted in static-2D

12. … so that innovation gets deep rooted in its DNA …
Content is animation – hence cant be depicted in static-2D

13. Partners and Vendors
… and quick results are achieved thru co-creation
Content is animation – hence cant be depicted in static-2D

14. CAMO
TodayToday&Tomorrow
Example: buckets of digitization, from Zero in 2012August to …
Planning Engineering Stores
− AMP
− AMDs / Tech Pubs
− MELs
− Aircraft flying
− Maint. Forecast
− Phase inspections
− SBs/ ADs/ Mods
− Material indents
− Work orders
− Defects
− Comp. replacements
− Maint. Records
− Integrate maint. forecast &
indents
− Real time WO lifecycle
− Integrated Tech. publications /
OEM MPDs
− Auto updating of MELs
− Fit list
− Reliability
− Remote CAMO services
− Regulatory reports
− Base maint. checks
− Man hours evaluation
− Deficit and indents
− 3rd party work orders
− Material & tooling
− Task cards
− Shop work orders
− Proactive work tracking
− Customer visibility
− Intelligent man hours suggestion
− Intelligent auto indents
− Warranty tracking
− Resource management
− Aircraft/ component hours/ cycles
− Visibility (Stock, Work orders,
SBs/ ADs/ Mods)
− Material request
− Component’s history
− Work orders closure
− Repetitive defects
− Min.TAT on core return
− Mobility and Search
− Introduce digital signatures in
India
− True KB by and for engineers
− Connect aircraft with hanger
− Quality and Occurrence reporting
− Inventory valuation
− Hanger value chain visibility
− Search
− Tools usage maintenance history
− Intelligent replenishment
− Purchase
− Loans and rental orders
− Material receipt/ issue
− Material transfers
− Shelf life tracking
− Calibration monitoring
− Vendor management
− Auto dispatch
− Auto stock receipts/ issues
− End-to-end core return process
− Auto-inventory

15. Digitization without mobility & design is not sustainable … definitely not in new world
of work, where convergence of social and consumerization driven by cloud and
search is already a reality

16. … Journey continues …
Next time when Ed calls me lets have conversation on realization of technology as an integration enabler