1. THE BUSINESS ORGANISATION

3. CASE STUDY - HOLDEN PRIVATE SECTOR Company Name : Holden Ltd Ltd – Limited (which means that owners can only lose the value of their investment and not called on to sell their personal assets to meet the debts of the company) Main Business Manufacture and distribution of motor vehicles, engines, components and parts Parent Company General Motors Corporation, Detroit, Michigan, USA (GM)

4. CASE STUDY - HOLDEN PROFIT “ And it makes money. Plenty of it” “ … .. has helped enhance its stance within the GM world, where it is Rated as one of the most agile, competent and PROFITABLE of divisions” (The West Australian, Friday January 2 2004)

5. CASE STUDY - HOLDEN ECONOMIC PRODUCTION “ It makes more vehicles than any other manufacturers, exports a healthy proportion of those, has built up a major engine export business and shown great agility on th factory floor and in the showrooms, where it launched 10 new models during 2003” (The West Australian, Friday January 2 2004)

6. CASE STUDY - HOLDEN EFFICIENCY “ Prime aim was to make sure the company was BUILT TO LAST, and that meant beefing up its car production and engine operations” (The West Australian, Friday January 2 2004)

7. CASE STUDY - HOLDEN FORMAL Organisational Structure Dennis M. Mooney – Chairman and Managing Director Plus THE BOARD (e.g Brian DuCasse – Executive Director Customer Satisfaction and Quality Andrea Grant – Executive Director Human Resources Jeff Jamieson – Executive Director Manufactuirng Tony Hyde – Executivre Director Engineering and Design Vincent Kekhof – Executive Director Finance Ross McKenzie – Executive Director Sales and Marketing ) Plus GROUP OF 150 Employees below the board Plus NORMAL EMPLOYEES

9. CASE STUDY - HOLDEN OWNERS/MANAGERS Parent Company – General Motors Corporation, Detroit, Michigan The Board at Holden – Chairman and Chief Executive; Executive Directors

11. FORCES ON AN ORGANISATION

15. ORGANISATIONAL EFFECTIVENESS Owners (shareholders) Profitability, growth Financiers Financial stability, liquidity Management Efficient production processes, profitability, market share Customers Price, product quality, satisfaction of needs Suppliers Promptness of payment, fairness of demands, resource use Employees Salary, satisfying work, personal growth potential, non- discriminatory promotion Government Contribution to exports, employment, compliance with laws, payment of taxes General public Community involvement, environmental impact, ethical practices Stakeholders Criteria

33. DRAW FIGURE 1.3 PAGE 10 TEXTBOOKS “ KEY BUSINESS FUNCTIONS”