1. Image Management RashmiNavaghane

3. No filter on your mouth

5. What is an image? Who defines it? What makes it positive? Define Image

6. Expected Answers DEFINITION OF IMAGE Reputation Others’ perceptions Mental picture Physical picture as well The trucks in the field – what customers see Trust – important in a positive image Perception Connotation Customer-defined Organizationally defined – self-perceived History – prejudices based on past experience affects image Physical appearance – the way you present physically affects image Can present image positively Persuasive Selective information presentation IMAGE IS WHAT YOU DO, BUT ALSO HOW YOU PRESENT WHAT YOU DO

7. Image is how world sees you (others perception of you) It obviously matters when people don’t actually know you as a person. ( first impression) Before we start the ‘improvement, enhancement or development’, you need to stop and think hard about what you would like your image to be. You need to understand the importance of image to you and your career Therefore you can create or adjust the image you want to the best advantage in both you personal and business life. Managing your Image

8. As a communication tool – It sends out messages about you – If the FIRST IMPRESSION isn’t right, you don’t get the chance to make a second – Empathy expedites business relationship – You are the corporate image – that is a position of responsibility in itself As means to achievement – A POSITIVE PRESENT will be treated positively. “halo effect” or ‘Horns effect” – we may assume that someone who complains a lot is also boring, unsociable and weak. – Appearing “successful’ means, that PEOPLE BUY YOU. You must be good at what you do. Others therefore wants you. – Attractive people generally get the best out of people and situation – Climbing the ladder faster Importance of an Image

10. Fit, co-ordinate, accessories appropriately

11. Comfortable, feel good

12. Good grooming

14. Face and Body language

15. Manners

16. Etiquette

17. BehaviourEssentials for Image building

18. Can you picture the image of successful person ? Decide which adjectives describe your image. They should apply to you too Think Tank

20. Non-verbal behaviour – From our face (the way we look) • Eye contact – Normal eye contact, not false fixed stare • Smile – Warm, genuine and frequent smile • Facial expressions – Relax – Not winces, frowns pursing lips screwing up eyes, biting lips and clenched jaw. Learn to look happier, less pinched and smile more Result : YOU ACTUALLY FEEL HAPPIER AND MORE POSITIVE AND FEEL GOOD OF YOUR SELF

21. From our body The way we move - walk, stand and sit – Walk » an assertive, purposeful person will take longer,slowerand more definite strides » Less confident counterparts may scurry, plod and shuffle – Standing (Posture) » Stand with feet side by side » Keep legs straight but not tense » Breath slowly and evenly » Roll your shoulders back » Lift chin slightly – Sitting » Sit squarely and neatly » Your back should be firmly parallel to the back of the chair » Arm should be folded loosely on your lap » Your leg should be folded or crossed tidily

22. Mannerism, Etiquette and Behaviour Greetings – Your accessibility style » Passive approach / Active approach » Body talk • Handshake • Openness to others – Express immediate situation – Revealing information about yourself • Showing interest – Focus – Listening – responding – Asking questions – Compliment

23. Conversational Dynamics – “Do you think about how others feel about themselves after they speak with you?” – What you say and do impacts the way people feel about themselves – How people feel after interacting with you on a first encounter is especially important, because it will impact how they feel about you, at that moment and perhaps permanently. – IF YOU MAKE OTHER PEOPLE UNDERSTOOD AND HAPPY, THEY MAY PROJECT THAT GOOD FEELING ONTO YOU AND FEEL POSITVELY ABOUT YOU.

24. – 4 FOCUS IN IMAGE BUILDING : • How you feel about yourself – Confident – Comfortable • How you feel about other person – Base on their respond to you – You evaluate others based on what they say and do – You make quick decision about their personality, how much you like them and so on • How other person feels about you – Positively / negatively – Whether the other person smiles and pay attention to you, laughs at your jokes, and seem engaged. • How the other persons feels about himself /herself – Other person feel proud or insightful when talking to you Conclusion