2. about me: ramsey mohsen
Director of Social Media at DEG
National speaker regarding Digital Marketing/Social Media
Over 6.5+ million views on YouTube
Co-founder of the Travel Channel featured „Ugly Christmas
Sweater Party‟ (fundraiser)
Named one of Ingrams Magazine‟s “Twenty In Their Twenties”
3. Founded in 1999 in Overland Park, KS
110+ associates, strategists, designers
& developers
Trusted partner and significant work
for global brands
18. mobile adoption is huge
1.2 billion apps were downloaded in the last week of
December.
Google confirmed that more than 3.7 million Android
devices were activated over the Christmas weekend.
6.8 million new iOS and Android devices activated on
Christmas Day alone, 353% increase. On Christmas
Day alone, people downloaded an estimated 10 million
apps per hour.
73% of men, 63% of women don‟t go 1 hour without
checking their phone.
#IWCA | @rm | DEGdigital.com
21. “ 64% of the top 25 CPG
brands averaged less
than 100,000 visitors
per month to their
websites.
- Emarketer, Accenture, ComScore study
”
22. YouTube is the #2
search engine in the
world. 4 billion+ hours
viewed per month.
- ComScore
23. Twitter has 500 million+
active users. 50% log in
to Twitter each day.
- Twitter.com
24. Facebook has 1 billion+
users. 50% login once a
day. 50% use a
smartphone.
- Facebook.com
25. Average person has 130 friends:
(8,000 >> 1,000,000) = 51% more likely to buy
362% more likely to visit Southwest.com
“friends of friends” = 165% are more likely to
go to your .COM
“The power of friends” + Ads
68% likely to remember the Ad
x4 increase purchase intent
28. your website is not good enough.
It‟s not a destination.
A website is 1 component of a larger digital
strategy.
You must have “outposts” for discovery.
All roads lead back to your website.
#IWCA | @rm | DEGdigital.com
29. You need to have a digital strategy.
All the digital channels should support each other.
Website
Google Search
Email
Facebook
YouTube
Twitter
#IWCA | @rm | DEGdigital.com
34. social media is not just for kids.
Social Networking Penetration Among Worldwide Demographic Groups
Source: comScore Media Metrix, Worldwide
#IWCA | @rm | DEGdigital.com
35. regardless of age, people are connecting…
Percentage of consumers with accounts on social sites:
http://briansolis.posterous.com/infographic-generation-y-and-facebook
#IWCA | @rm | DEGdigital.com
36.
37.
38.
39. blogging case study: blogs.indium.com
Engineers who blog
Use buyer oriented words
6 months of blogging
resulted in a 600%
increase in lead-gen.
Examples:
“Wave Solder Flux Deactivation
Temperatures Explained”
“Using Integrated Preforms for
Solder Fortification”
#IWCA | @rm | DEGdigital.com
40.
41. online technical documentation is the new sales.
“Some offline marketing or advertising
message might have gotten our attention. We
want to check up. We want to verify. We want
detail. We want facts. Particularly for
technical, complex products, we want to know
what happens AFTER we buy this thing.”
- Gerry McGovern
#IWCA | @rm | DEGdigital.com
44. Are you asking your customers to…
Write a Yelp review?
Write a LinkedIn review?
Like you on Facebook?
etc.
45. Before I call my clients or send them
an email, I check their Facebook
updates or Twitter feed.
46. what can social media do?
Free tools make it relatively inexpensive way to
generate leads and increase brand awareness
Fast-paced form of communication for free, instant
feedback on your product
Show your customers you care by quickly
responding to their ideas and concerns
Follow your competitors helps you stay on top of
the industry and keep your product up-to-date
#IWCA | @rm | DEGdigital.com
47. there is no such thing as a [Facebook] strategy.
“The goal is not to be good at social media. The goal is to be
good at business because of social media.” – Jay Baer
http://www.convinceandconvert.com/social-media-strategy/is-social-media-strategy-required-or-redundant/ #IWCA | @rm | DEGdigital.com
48. “ Social media marketing
is not easy. At its core,
you’re trying to market
to audiences that
broadly do not wish to
”
be marketed to.
- Jason Falls
92% of people trust recommendations from friends, family, and strangers above any form of advertising.- Nielsen
Fluid- evolving- The metrics are new, evolving, and unfamiliar, Why social marketing is so hard
"Traffic to Old Spice’s YouTube channel surged to 264,969 unique visitors in December 2011. That same month, the Old Spice brand site’s traffic jumped to 56,525 visitors, according to Compete.
Sam Meers – StoryMom – StoryAmbient intimacy is about being able to keep in touch with people with a level of regularity and intimacy that you wouldn’t usually have access to, because time and space conspire to make it impossible. It helps us get to know people who would otherwise be just acquaintances. It makes us feel closer to people we care for but in whose lives we’re not able to participate as closely as we’d like. Knowing these details creates intimacy. (It also saves a lot of time when you finally do get to catchup with these people in real life!) It’s not so much about meaning, it’s just about being in touch.
"12,000 customers in just the first two days its e-doors were open."
"There is no such thing as a Twitter strategy. Or a Facebook strategy. Or a Google + strategy. Participation in these (or other) social outposts are tactics used in service of a social media strategy, which in turn is in service of a marketing (and sometimes customer service/retention) strategy, which is one element of an overall business strategy."
Burden and opportunity of social is its dependency of content.