1. Business Intelligence
| Co-Delivery:
Converting Data into Action for Growth
Rotterdam, 25th-29th November

2. Breakthrough X
partnerships
Co-delivering every experience
2

3. Why should I consider partnership as co-delivery
rather than realization numbers?
Sustainably Partnership
More Satisfied Customers
More impactful experiences
More mature operational
and scale management
A GCDP or GIP experience cannot be delivered by only one
entity, that’s why we chose not to separate quality
measurement into OGX and ICX

4. Did you
know?!
Apple is considered to be the expert in supply chain management, and this is because of
the
world class data management practice and feedback system that allow Apple to
co-delivery an iPhone with over 700 suppliers globally.

5. What BI will you need and where to find it?
“The ability to better co-deliver exchange experiences means a more
sustainable and mature operation that allows us to grow like never before.”
Size of my partnership with other MCs
(Past) timeline of Ra/Ma/Re of your
partner MCs
Net Promoter Score (NPS)
MyAIESEC.net
(inc. DAAL file)
CustomerGauge
(Net Promoter Score)
Top promoters and detractors issue
Fire Fighting cases
Interest from potential customers
manage.aiesec.org
(Opportunities Portal)
3

6. Don’t
forge
DAAL t about
files
MyAIESEC.net
Size of my partnership with other MCs
(Past) timeline of Ra/Ma/Re of your
partner MCs

7. Size of my partnerships with other MCs
Step
#1!
Download DAAL file on MyAIESEC.net
(Data Analysis for Advance Leverage)

8. Size of my partnerships with other MCs
Step
#2!
Go to “TN EP realizations raw” (this name could change
depending which version of DAAL file you are using) and then
creating another column called “Realization month”
with formula “=month()” applied to the Realization date
column

9. Size of my partnerships with other MCs
(A)
China.
(B)
China.
(C)
China.
(D)
China.
For
Step
#3!
Step
#4!
I have divided into 4
Let’s say I am oGIP from AIESEC Mainland of
Let’s say I am iGIP from AIESEC Mainland of
Let’s say I am oGCDP from AIESEC Mainland of
Let’s say I am iGCDP from AIESEC Mainland of

10. Size of my partnerships with other MCs
Step
#3A!
Let’s say I am oGIP from AIESEC Mainland of China.
I will need go to “GIP CY Grid”, and then apply filter to the top
filter
(as shown on the printscreen) to just “China, Mainland”

11. Size of my partnerships with other MCs
Step
#4A!
After refresh the data of the pivot table (make sure the data source
cover the newly added column of “Realized month”), drag “Realized
month” under Column Labels. And now you can see the partnership
data broken down into months

12. Size of my partnerships with other MCs
Step
#3B!
Let’s say I am iGIP from AIESEC Mainland of China.
I will need go to “GIP CY Grid”, and then apply filter to the left
filter
(as shown on the printscreen) to just “China, Mainland”

13. Size of my partnerships with other MCs
Step
#4B!
After refresh the data of the pivot table (make sure the data source
cover the newly added column of “Realized month”), drag “Realized
month” under Column Labels. And now you can see the partnership
data broken down into months

14. Size of my partnerships with other MCs
Step
#3C!
Let’s say I am oGCDP from AIESEC Mainland of China.
I will need go to “GCDP CY Grid”, and then apply filter to the top
filter (as shown on the printscreen) to just “China, Mainland”

15. Size of my partnerships with other MCs
Step
#4C!
After refresh the data of the pivot table (make sure the data source
cover the newly added column of “Realized month”), drag “Realized
month” under Column Labels. And now you can see the partnership
data broken down into months

16. Size of my partnerships with other MCs
Step
#3D!
Let’s say I am iGCDP from AIESEC Mainland of China.
I will need go to “GCDP CY Grid”, and then apply filter to the top
filter (as shown on the printscreen) to just “China, Mainland”

17. Size of my partnerships with other MCs
Step
#4D!
After refresh the data of the pivot table (make sure the data source
cover the newly added column of “Realized month”), drag “Realized
month” under Column Labels. And now you can see the partnership
data broken down into months

18. (past) timeline of Ra/Ma/Re of partner MCs
Step
#1!
Go to “Entity Report” under the
Analysis Menu

19. (past) timeline of Ra/Ma/Re of partner MCs
Step
#2!
Let’s say I would like to know the past monthly
pipeline of AIESEC in Mainland of China’s
oGIP. I will then enter the information as shown.
I can also use “Backgrounds”, “Skills”, “Languages” and
“Field of Work”/ “Issues” to filter out the supply from specific
entities or globally. This could help me to spot potential
partner MCs.

20. (past) timeline of Ra/Ma/Re of partner MCs
Step
#3!
Once you click search, you will see a table of the
Ra/ Ma/ Re monthly breakdown for the last
4 years. And if you click the number, you will be
able to see the details of all the TN or EP forms.

21. an
as X
G
O
CustomerGauge
Net Promoter Score (NPS)
Top promoters and detractors issue
Fire Fighting cases

22. Co-delivery/ partnership as OGX
ICX data from partner MC:
For realized and completed stage
1. NPS data:
• NPS, Promoter %, Breakdown of promoter/passive/detractor
1. Top 3 promoter & detractor Self Selected Issues
2. Weekly breakdown of (In progress + Close Case)/ Total in Fire
Fighting
There are 2 ways to get the BI above (except 3.)
Via Customer Gauge menu
Via Export Response

23. [OGX] Net Promoter Score (NPS) data
Step
#1!
Go to “Net Promoter Score” under the
Reports menu on the left column once
you logged in.

24. [OGX] Net Promoter Score (NPS) data
Step
#2!
I will need to repeat this
for Completed stage as
well afterward.
I want to evaluate the
partnership monthly from
Jan to Oct 2013
Let’s say I am oGCDP from
AIESEC in Indonesia and I want
to evaluate my partnership with
AIESEC in Mainland of China.

25. [OGX] Net Promoter Score (NPS) data
Step
#3!
Here, I can see the
graphical representative
of the NPS score data

26. [OGX] Net Promoter Score (NPS) data
Step
#4!
Promoter % =
PROMOTERS/
RESPONSES
Here, I can see the NPS, Breakdown
of promoter/passive/detractor

27. [OGX] Net Promoter Score (NPS) data
Months
NPS
Promoter %
Promoters
Passive
Detractors
2013-01
Step
#6!
2013-02
2013-03
2013-04
2013-05
2013-06
2013-07
2013-08
2013-09
2013-10
0
0
0
50
27
50
0
0
0
0
0
0
0
0
0
0
4
5
7
1
0
0
0
0
0
0
4
9
4
2
1
0
0
0
0
0
0
1
1
1
0
0
0
50%
33%
58%
25%
0%
0
0

28. [OGX] Top promoters and detractors issue
Step
#1!
Go to “Self Selected issue” under the
Reports menu on the left column once
you logged in.

29. [OGX] Top promoters and detractors issue
I will need to repeat this for
Detractors as well afterward
for Top 3 detractors issues.
I will need to repeat this
for Completed stage as
well afterward.
I want to evaluate the
partnership monthly from
Jan to Oct 2013
Step
#2!
Let’s say I am oGCDP from
AIESEC in Indonesia and I want
to evaluate my partnership with
AIESEC in Mainland of China.

30. [OGX] Top promoters and detractors issue
Step
#3!
Click “count” to sort the
table into ascending order.
Top 3 promoters self selected issues
Click the numbers to read the
comments from your EPs.

31. [OGX] Fire Fighting cases
Step
#1!
Go to “Task Details” under the
Fire Fighting menu on the left column
once you logged in.

32. [OGX] Fire Fighting cases
Step
#2!
It is recommended to collect Fire Fighting BI in a
weekly basis. However, please be aware that at
this moment in time, there is no quick way to collect
Fire Fighting BI for all your X partners at once.
Let’s say I am oGCDP from
AIESEC in Indonesia and I want
to evaluate my partnership with
AIESEC in Mainland of China.

33. [OGX] Fire Fighting cases
Step
#2!
You can click here to CHANGE
TO PERCENTAGE VIEW.
Fire Fighting BI: We can see that
this partnership is quite healthy with,
100% non-Open Case. But this must
be tracked on a weekly basis to avoid
detractors.

34. [OGX] Export Response
Step
#1!
Alternatively, you can complete BI items
(except Fire Fighting cases) on a spreadsheet
with “Export Response” option.

35. an
as X
IC
CustomerGauge
Net Promoter Score (NPS)
Top promoters and detractors issue
Fire Fighting cases

36. Co-delivery/ partnership as ICX
OGX data from partner MC:
For matched, realized and completed stage
1. NPS data:
• NPS, Promoter %, Breakdown of promoter/passive/detractor
1. Top 3 promoter & detractor Self Selected Issues
• Should pay more attention on Self Selected Issues that can
influence matching rate or matching time
1. Weekly breakdown of (In progress + Close Case)/ Total in Fire
Fighting
There are 2 ways to get the BI above (except 3.)
Via Customer Gauge menu
Via Export Response

37. [ICX] Net Promoter Score (NPS) data
Step
#1!
Go to “Net Promoter Score” under the
Reports menu on the left column once
you logged in.

38. [ICX] Net Promoter Score (NPS) data
Step
#2!
I will need to repeat this for
Realized and Completed
stage as well afterward.
I want to evaluate the
partnership monthly from
Jan to Oct 2013
Let’s say I am iGCDP from
AIESEC in Russia and I want to
evaluate my partnership with
AIESEC in Mainland of China.

39. [ICX] Net Promoter Score (NPS) data
Step
#3!
Here, I can see the
graphical representative
of the NPS score data

40. [ICX] Net Promoter Score (NPS) data
Step
#4!
Promoter % =
PROMOTERS/
RESPONSES
Here, I can see the NPS, Breakdown
of promoter/passive/detractor

41. [ICX] Net Promoter Score (NPS) data
Months
NPS
2013-01 0
Step
#6!
2013-02 -100
2013-03 100
2013-04 57
2013-05 66
2013-06 36
2013-07 -100
2013-08 50
2013-09 0
2013-10 0
Promoter %
Promoters
Passive
Detractors
0
0
0
0
0
0
7
11
7
0
1
0
0
0
0%
100%
62%
68%
36%
0%
50%
0
0
1
13
26
4
0
1
0
0
1
0
1
1
0
2
0
0
0

42. [ICX] Top promoters and detractors issue
Step
#1!
Go to “Self Selected issue” under the
Reports menu on the left column once
you logged in.

43. [ICX] Top promoters and detractors issue
I will need to repeat this for
Detractors as well afterward
for Top 3 detractors issues.
I will need to repeat this for
Realized and Completed
stage as well afterward.
I want to evaluate the
partnership monthly from
Jan to Oct 2013
Step
#2!
Let’s say I am iGCDP from
AIESEC in Russia and I want to
evaluate my partnership with
AIESEC in Mainland of China.

44. [ICX] Top promoters and detractors issue
Step
#3!
Click “count” to sort the
table into ascending order.
Top 3 promoters self selected issues
Click the numbers to read the
comments from your trainees.

45. [ICX] Top promoters and detractors issue
Self Selected Issues (level1) that
can influence matching rate or
matching time:
Matching support
Communication effectivity during
acceptance procedure
Visa documents and information
Self Selected Issues that OGX
need to look out for in “Completed
stage”:
AIESEC’ support during the
experience
 Support by home entity
during the experience

46. [ICX] Fire Fighting cases
Step
#1!
Go to “Task Details” under the
Fire Fighting menu on the left column
once you logged in.

47. [ICX] Fire Fighting cases
Step
#2!
It is recommended to collect Fire Fighting BI in a
weekly basis. However, please be aware that at
this moment in time, there is no quick way to collect
Fire Fighting BI for all your X partners at once.
Let’s say I am iGCDP from
AIESEC in Russia and I want to
evaluate my partnership with
AIESEC in Mainland of China.

48. [ICX] Fire Fighting cases
Step
#2!
You can click here to CHANGE
TO PERCENTAGE VIEW.
Fire Fighting BI: We can see that
this partnership is quite healthy with,
100% non-Open Case. But this must
be tracked on a weekly basis to avoid
detractors.

49. [ICX] Export Response
Step
#1!
Alternatively, you can complete BI items
(except Fire Fighting cases) on a spreadsheet
with “Export Response” option.

50. manage.aiesec.org
Interest from potential customers

51. Interest from potential customers
Step
#1!
Go to “Analysis” tab at the top. And then
now I will go through each of the menu one
by one.
•ORS
•OP Users
•OP Searches

52. Interest from potential customers (ORS)
Step
#2!
Through this data you can
understand the profile of people you
are attracting. You know who you
are attracting, what do they want
and how they heard about us.
You can do this for national and
local data

53. Interest from potential customers (OP users)
Step
#3!
Through this tab, you can get a
detailed profile of your
users/customers.
You can now judge whether you are
attracting the right target audience
through your marketing campaigns.

54. Interest from potential customers (OP searches)
Step
#4!
Through this tab, you can
understand what your customers
are searching for.
You can judge whether your
marketing campaign has attracted
the students that can be matched.

55. Interest from potential customers (ORS)
All 3 tabs shown just now can be use to
evaluate the success of your marketing
campaign for your partnership: whether you
are attracting the right people for the
partnership.
Alternatively, you can also access whether your
partner MCs are attracting the right people for the
partnership too.
Or even able to give you data to access which is the
most suitable partner MCs.

56. Who?
MC responsible (MCVP or NST) for X partnership
management and/or Co-delivery management
How often?
All data is recommended to be collected monthly, except
Fire Fighting cases which should be monitored monthly
How to give this information to LCs and how
often?
A report should be presented to LCs on X partnerships and on action
steps to improve co-delivery. Frequency can be decided by MC, it is

57. “Co-delivery is not an option,
it is essential for creating
any exchange experiences.”