CAT previously used an analog phone system that had high maintenance costs. They wanted to enable communication across phones, mobiles, and PCs while reducing costs. AIT designed a solution using Cisco's Unified Communication System which allowed CAT to transition to an IP telephony system running on their IP network. This provided the same features from any device connected to the IP network, reducing costs for maintenance and adding new phones.
5. Pre-Project Environment
CAT used an Analog Phone
PABX based System.
CAT faced very high OPEX
for maintaining and for adding
new features and phones to
the PABX System and
maintaining two networks.
7. The Challenge
Enable communications on Phones,
Mobiles and PCs.
Reduce OPEX for maintenance.
Reduce OPEX when adding phones or
features.
Provide seamless communications
between branches through the Internet.
8. “AIT designed and implemented a
new IP telephony system based on
Cisco’s Unified Communication System
which supported many enhanced features
running on the IP network of CAT”
What we found to be the
SOLUTION
9. The Solution
IP Telephony – Changed from the Analog
telephone system to an IP based telephone
system which allowed CAT users to
connect though the IP network, anytime
and from any place.
The solution provided the same virtual
workspace on any device a user logs onto,
either through a LAN or Internet
Connection
Using Soft Phones, CAT users could then
use many devices, such as Mobile Phones,
PC’s and IP Phone as registered endpoints
system
11. What we found to be the
BENEFITS &
RETURN ON INVESTMENTS
12. Return on Investment
Cost saving through easier maintenance
All CAT needs to add new phones when
required on the system is an extra license.
Cost saving through greatly reduced
hardware volume.
Cost saving through far easier operation –
the IP Network Team can operate and
manage this system
Notas do Editor
So the first Case study in a VOIP case……
And we are visiting CAT.CAT is a state-owned company that runs Thailand’s international telecommunications infrastructure, including its international gateways, satellite, and submarine cable network connections. Furthermore, CAT through a JV, is a also a mobile operator and lastly CAT is an ISP. CAT Telecom, today has around 6,000 people in offices all over the country and is a major investor in ICT technology.
Let’s take a look at the pre-project environment
CAT used an Analog Phone on Nortel PABX System.CAT faced very high OPEX from maintenance and adding new features and phones on Nortel PABX System, which , as you know, involves massive configuration and cabling effort….CAT was NOT able to use their internal number (ie: internal extension numbers) to communicate with others from anywhere, anytime through effective means…..
When CAT came to us and told us about their problems …. They had already some idea what they wanted….
CAT wanted: To have flexible communications with Soft Client on Mobile, PC/Notebook as well as the new features available on Enhanced IP Phones.To reduce OPEX for maintenance.To reduce OPEX when new features and Enhanced IP Phones are required. To improve internal communication and co-operation facilities. To be able to use internal numbers and internal telephone resources with strong security from anywhere, anytime through IP or Internet Connection.
As a Cisco Partner that left us with only one alternative……We designed and implemented a NEW telephony system from Cisco Unified Communication Systems – which supported many enhanced features running on the IP network system as follows:
IP Telephony – Changed out the Analog telephone system to IP telephone system which allowed for anywhere, anytime CAT users to connect though the IP network. CAT users also gained new telephone resources. MeetingPlace – Provided the same virtual workspace from anywhere, anytime through IP or Internet Connection - with the addition of strong security.Soft Client – CAT users could then use many devices (such as Mobile Cell Phone, PC/Notebook and IP Phone) as registered endpoints on the Unified Communication System through flexible communication from Anywhere, Anytime on Any Device.
I am showing this diagram to indicate what all is part of a unified communications project blueprint. The individual components such as Meeting Place reside on dedicated servers an voice gateways out in the field manage the voice traffic.Looking at the server volumes here……In today’s world we would always virtualize these Servers and put them all in a nicely packaged UCS environment, and this even further increase the manageability of the system.
Was CAT happy with what we did? ……. You bed they were….! And still are today…. As returns on investment came to CAT rather fast…..
1500 Softphones, 900 Normal Telephonesa.Flexible Communication from Anywhere, Anytime on Any Device. It provides an easy way to communicate and co-operate with colleagues or customers.b. Reduced OPEX: i. All CAT needs to do to add new phones when required on the system is an extra license.ii. Greatly reduced hardware volume – and so easier and faster maintenance.iii. Far easier operation – one IP Network Team can operate, manage and maintain this system with ease. c. Highly Reliable, High Availability and Strong Security with encryption is provided.