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21things 111012220325-phpapp02
1.
21 Things
We’re Learning At Fab.com 10-12-11
2.
130 Days
Ago Fab.com Didn’t Even Exist.
3.
Now, We’ve Got
750,000 Members, 3M Visits/ Month, $100K sales days.
4.
It’s Humbling.
5.
It’s Exciting.
6.
It’s Challenging. We never imagined we’d grow
so fast.
7.
Here are 21 Things
We’re Learning As We Go:
8.
(1) Do 1
Thing. Find 1 thing you can do really well and focus entirely on that one thing.
9.
(2) Say No!
Don’t do anything else except for your one thing. Say no to meetings, ideas, proposal, b.s., outside of your core 1 thing.
10.
(3) It’s Always All About
The Product. Our virtual products (website & apps) and physical products (design objects) must delight every day.
11.
(4) Keep it Interesting. No
one comes back to check out the same thing every day. Keep it fresh, exciting, and unpredictable.
12.
(5) Make
People Smile. We’re not in the design sales business, we’re in the design inspiration business. Inspire people and the sales will come.
13.
(6) Service
Matters More Than Sales. Sales go up and down. Service lasts forever.
14.
(7) Do Whatever It
Takes To Make Customers Happy. Get it right and they’ll tell their friends. Get it wrong and they’ll tell the entire world.
15.
(8) Make Mistakes Take
risks. Move fast. Learn faster.
16.
(9) Recover
Quickly.
17.
(10) Apologize. Own your
screw-ups.
18.
(11) Strive to
HaveYour Customers LOVE Every Interaction With Your Company. Push your team to live this dream.
19.
(12) Celebrate Your Challenges Force
the team to focus on why you suck, even while you’re growing.
20.
(13) Don’t Focus Too
Much On The Vision. Winning is all about execution.
21.
(14) Be Transparent. The
more people know, the better.
22.
(15) Measure Everything.
23.
(16) Grow Your People. Coach
your team to scale with the opportunity.
24.
(17) Fill Your
Gaps. Bring in new talent to spur further growth.
25.
(18) Hire Smarter. Hire
people who are better at their jobs than you ever could be.
26.
(19) Maintain Perspective Success is
fleeting.
27.
(20) Say Please
& Thank You. People do things because they want to, not because they have to.
28.
(21) Have
Fun. Life’s too short to do it any other way.
29.
Feedback? jason@fab.com
Notas do Editor
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