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By 1953, sales had grown to over $200 million. The corporation was substantially diversified among food processing,
packaging and distribution companies and to emphasize this trend, the company’s name became Consolidated Foods
Corporation (CFC) in 1954. In 1956, CFC bought the Kitchens of Sara Lee, a Chicago bakery having a strong position in
frozenbakedgoods.4 During the same year, CFC entered the retail food business by acquiring 34 Piggly Wiggly supermarkets.
In 1962, the company ventured overseas by acquiring Dutch canned goods producer Jonker Fris, plus a Venezuelan
sauce and vinegar company. In 1966, CFC acquired Oxford Chemical Corporation – a manufacturer of cleaning products,
its first non-food company, and E. Kahn’s Sons Company, its first meat company. In 1967, the company achieved sales of $1
billion. In 1968, CFC sold Piggly Wiggly Midwest supermarkets and acquired Bryan Foods Inc. Cummings served as
president until 1970. Through the early 1970s, CFC also entered the direct sales, apparel and personal care industries
through acquisitions, and diversified into three distinct lines of business: Food and Beverage, Intimates and Underwear, and
Household Products (Exhibit 3).
John H. Bryan was elected as President and a Director of CFC in 1974 and was named CEO in 1975. In 1975, net
sales of the company reached $2.4 billion. Bryan had overseen both the globalization of the corporation and the development
of early diversification initiatives into five distinct lines of business: Sara Lee Foods, Coffee and Tea, Household and Body
Care, Foodservice and Branded Apparel.
In 1980, sales reached $5 billion. Using one of its most respected brand names to enhance the public awareness about
the company, in 1985, CFC changed its name to Sara Lee Corporation to reflect the consumer marketing orientation of the
company and the high-quality, well-known branded products marketed across the world. The company had become a
global manufacturer and marketer of products from hot dogs to hosiery. In 1989, Sara Lee celebrated its 50th anniversary
with record sales of $10 billion. Sara Lee continued to buy small independent companies that suited its business. Over the
years, Sara Lee continued to develop each line of business, build brands, and expand into new markets. From cotton
T-shirts to kosher meats, from furniture care to body care, strategic acquisitions helped the corporation’s outstanding growth.
In 1994, net sales reached $15 billion. In 1998, net sales reached $20 billion.
In 2000, C. Steven McMillan was named CEO and president of Sara Lee. Later that year he became the Chairman.
The company enhanced its position in the meat snacks market in October 2001, by acquiring FHS, the US’ fourth largest
meat snack producer. During fiscal year 2002, Sara Lee made significant changes in the structure of its meat business in the
US, including the combination of ten distinct business units into three, the establishment of a single divisional headquarters
and the creation of common order entry, manufacturing, distribution and customer service systems.
In early 2004 Sara Lee introduced its latest cross-branding product: Senseo, a home coffee service system. In the
end-2004, Sara Lee launched a new website — www.breadrules.com — dedicated to expose the myths and fad about the
low-carb diets compared to bread’s value. Sara Lee planned to add more whole grain products to enhance its bakery and
beverage business.5 But diversification into several non-core businesses and too many brands had been distracting the
company’s focus and affecting the earnings.
Setbacks
Though Bryan developed Sara Lee into a global conglomerate with a huge portfolio of brands through many acquisitions,
by the end of the 1990s, he struggled with the issues: a product lineup that had become far too diversified, a failure to wring
full value out of its most popular brands, and growth that was slowing down in the company’s biggest categories. He wanted
to transform Sara Lee into a lean marketing machine and leave much of the manufacturing to others. In 1997, the company
started selling noncore businesses and closed down more than 90 manufacturing and distribution facilities, and laid off 9,400
employees. It also closed its Mark Cross leather goods business and sold its loose tobacco business to the UK’s Imperial
Tobacco for $1.1 billion. But the moves did not increase its profits or revenues.
Also in 1998, 15 people died after eating tainted hot dogs and deli meats produced at a Sara Lee plant in Michigan. Sara
Lee recalled all hot dogs and packaged meats remained with consumers and distributors, as it was found that the products
had fatal food poisoning. The company settled class-action suits over the incident in May 2000.6 By 2000, the ratio of fixed
4
In 1949, Charles Lubin started a bakery business introducing his first product, Sara Lee cream cheesecake, named after his then eight-year-old daughter. Sara Lee cheesecake had become
his most popular product. He changed the name of the business to Kitchens of Sara Lee in 1951.
5
Abelson, Jenn, “It’s no longer toast”, www.boston.com, February 22nd 2005
6
Tatge, Mark “Sara Lee’s New Clothes”, www.forbes.com, February 10th 2005
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assets and net working capital to sales had fallen to 24% from 31% in 1997. It was well below that of rivals, such as Heinz
(41%) and Kellogg (54%). On the other hand, annual sales growth fell to 2.5% since 1997; and operating profits had grown
by only 4% a year. Apart from this, the share price had dropped by nearly half from its all-time high in 1998, reducing the
group’s market value to a mere 75% of annual sales. 7
Sara Lee announced its reshaping programme in May 2000. McMillan started consolidating, streamlining, and focusing
the company on its core categories—food, underwear, and household products. He divested companies including Champion
Europe (Italy-based company marketing Champion branded apparel, licensed apparel, team uniforms, footwear and
accessories across Europe); Sara Lee Apparel Australasia; Sara Lee’s UK bakery operations; Argal (Spanish processed
meats company); Brossard (French bakery business); Ozark (Salad and deserts company). Two small regional bakery
operations one in India and the other in China; PYA/Monarch (a leading food distribution company); Lyle & Scott (UK based
Sportswear and Knitwear business); Georges Rech (UK based men’s wear business); and Well Hosiery (International
Fabrics business representing more than $4.5 billion in revenue) were also divested.
As of September 2001, he had sold 15 businesses, equaling over 20% of the company’s revenue, and laid off 13,200
employees, nearly 10% of the workforce.8 McMillan used the cash from asset sales to strengthen brands that could
enhance Sara Lee’s growth. McMillan said that the effort would start paying off in the fiscal year ending June 30th 2003.
Brand building was another major part of McMillan’s strategy. He increased the spending on marketing by 8% in 2001,
to $2.3 billion, including a 30% increase in advertising.9 Though the apparel business accounted for 43% of sales, the
growth was standstill. McMillan spent more on apparel brand building to boost profits. But analysts felt that apparel business
was not a high value-added business.
Even though McMillan cut costs through his reshaping plans, the company witnessed lackluster results. Despite this, he
spent more money to add food operations such as bread maker Earthgrains Co., driving up Sara Lee’s debt by almost $2
billion, to $5 billion. Aggressive cost-cutting helped to increase profits in the fiscal year 2001. But earnings fell from $2.3 billion
in 2001 to $1 billion in 2002 while its revenues were $17.6 billion, a 6% increase over the previous year. When investors
called over the company, McMillan again promised them to reshape the company into a focused business that would start
growing in three years.10
In addition, in May 2003, Sara Lee found itself on the verge of an accounting scandal involving rebate payments to
grocers. Federal investigators were probing into such payments at Dutch grocer Royal Ahold US Foodservice Division. But
there was no evidence that Sara Lee made any improper payments. McMillan said that three of his sales people on their
own gave inflated rebate figures to US Foodservice’s executives and its auditor, Deloitte & Touche. Sara Lee said the
Securities & Exchange Commission had contacted it only to check the accuracy of US Foodservice’s numbers. Sara Lee’s
bookkeeping reflected the deals accurately. However, the company’s stock price fell 24% to $17.62. 11
In mid-2003 the Sara Lee Bakery Group was slapped with a $5.25 million fine when the EPA12 determined that ozone-
depleting chemicals leaked from refrigeration systems in many of its plants. The company agreed to pay the fine and spend
an additional $5 million on repairs. Due to falling sales caused by more casual dressing habits, the company that year sold
off its Italian hosiery business, which represented its apparel operations in France, Italy and Spain.
Robert G. Millen, co-portfolio manager at Jensen Investment Management, said that Sara Lee did not focus on key
brands and growth like its rival Procter & Gamble. That put it in a tough spot with big grocery chains. “Wal-Mart stocks at best
the two top brands, and if Sara Lee’s isn’t one of those, it’s out,” 13 said Burt Flickinger III, managing partner at consultant
Strategic Resource Group. Morgan Stanley analyst David Adelman also blamed Sara Lee’s decentralized structure.
Pressurized by retailers, McMillan started consolidating businesses from 200 to 100.14 Unsatisfied with McMillan’s efforts,
Adelman said, “Sara Lee has further to go. They still have remnants of a decentralized company, even with retail consolidation.
They have a very diffuse brand portfolio.” 15
7
“Fashion victim”, www.economist.com, February 26th 2000
8
Forster, Julie “Sara Lee: Changing the Recipe—Again”, www.businessweek.com, September 10th 2001
9
Ibid.
10
Gogoi, Pallavi “Sara Lee: No Piece of Cake”, www.businessweek.com, May 26th 2003
11
Ibid.
12
Environmental Protection Agency - An agency of the United States government that is responsible for regulating environmental pollution and environmental quality. The EPA has been one
of the leading agencies within the United States Government on the climate change issue.
13
“Sara Lee: No Piece of Cake”, op.cit.
14
“Sara Lee: Changing the Recipe—Again”, op.cit.
15
Berner, Robert “One Tough Job: Get Sara Lee Cooking”, www.businessweek.com, July 1st 2004
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Though McMillan sold the non-core brands, remaining businesses were still under performing. McMillan blamed much
of Sara Lee’s performance on the weak economy. But analysts felt that the company also was not as successful as its rivals
in creating blockbuster new products. Kraft expanded its Lunchables line of boxed meals into a $1 billion franchise. Sara
Lee’s Jimmy Dean frozen croissants were selling well but it was not a national brand. In addition, Sara Lee had few big
brands with one billion-dollar name like its Hanes lines of underwear and socks. In food and beverages, which accounted
for over half of Sara Lee’s sales, it had none. But Kraft Foods had seven billion-dollar food brands, ranging from its Kraft
packaged foods and Nabisco snacks to Oscar Mayer meats. 16
Meanwhile, the apparel division’s sales dropped to $6.4 billion in 2003 from $7.5 billion in 2001, as casual workplace
dressing decimated hosiery sales and Sara Lee divested some apparel lines. 17 Analysts felt that the problem with Sara
Lee was due to its premium pricing. Profit had been under pressure in part because consumers had become more
price-sensitive and were buying more of their clothing from discount retailers offering low-cost imports. Retailers like Target
and Wal-Mart Stores, had pushed branded consumer goods companies for discounts. And also, private store brands were
often being placed on shelves side by side with branded goods to help drive the retailers’ own higher-margin private label
products. Some experts opined that McMillan was slow to push Sara Lee ahead of more general market trends.
In February 2004, Sara Lee unveiled its new brand segmentation strategy aimed at channelizing resources behind the
brands with the most growth potential. McMillan reviewed the company’s long-term strategy of investing in its key brands,
developing innovative products, investing in its organizational structure and focusing on cash generation, which resulted in
record cash from operations of $1 billion for the first half of fiscal year 2004. He broke Sara Lee’s entire brands into four
segments and decided to invest more into the two most promising segments.McMillan believed that the brand segmentation
strategy would help to support the key growth brands. In mid-2004 Sara Lee announced the closure of five of its intimates,
sportswear, and underwear production facilities, in an effort to consolidate its manufacturing. The cuts could result in upto
3,900 layoffs in Puerto Rico, Honduras, and Mexico. In addition, the company announced plans to sell off 60 of its smallest
brands globally and re-invest proceeds in larger businesses with higher growth potential. But some analysts felt that it would
not help the growth, and they considered McMillan’s strategic goals too optimistic.18
Analysts felt that Sara Lee had a too diverse product mix. Sara Lee’s stock price had been both dramatically higher and
lower than the average price. Inconsistency seemed to be its major problem, with its very diverse business mix causing the
main problems of this inconsistency. Some experts felt that Sara Lee still held on to under-performing brands rather than
divesting them. Too many of its brands were not considered core to the company’s progress and were declining at a
precipitous pace. Many companies were simply divesting these brands/businesses, while Sara Lee was not doing this.
Successfully managing these brands could add some clarity to the growth ability of the sales, earnings, and cash flow of the
company. The combined failed restructuring charges at Sara Lee equated to about $3 billion in 2004 and was considered
as one of the largest restructuring programs of any large food company. But all the programs failed to improve the company’s
portfolio. Its growth ability had remained relatively unchanged. To combat the weaknesses and improve the growth,
McMillan said, “Our management team is very actively assessing further significant strategic portfolio initiatives”.19
In July 2004, Brenda C. Barnes was appointed as COO of Sara Lee.20 Making her first appearance at a Sara Lee’s
analyst conference in September 2004, Barnes gave some indication that the company would take a harder look at pruning
its brands, as the company had continuous setbacks.
Restructuring Strategies
In January 2005, Sara Lee decided to sell its $1.8 billion European branded apparel business. Further, it was
considering other measures to shed weaker brands, and focus on its strongest businesses. The board replaced McMillan
with new CEO Brenda Barnes to shed the slow growth. In February 2005, Sara Lee announced a comprehensive
transformation plan to improve the company’s performance and long-term growth. The company built its transformation plan
upon three pillars: re-organizing its business operations around consumers, customers and geographic markets in order to
build functional excellence, increase strategic focus, simplify the organization and eliminate layers; focusing its portfolio; and
16
“One Tough Job: Get Sara Lee Cooking”, op.cit.
17
“Sara Lee Faces End of China Quotas”, www.behind-the-seams.com, August 23rd 2004
18
“One Tough Job: Get Sara Lee Cooking”, op.cit.
19
“Sara Lee Reduces 2005 Outlook; Shares Fall”, www.hoovers.com (AP Online), January 25th 2005
20
“One Tough Job: Get Sara Lee Cooking”, op.cit.
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increasing operational efficiency to fund growth.The company decided to focus purely on food, beverages and household
products.
This was planned to be completed in July 2005. The company restructured its five businesses into three: North
American Retail would include the bakery, packaged meats and Senseo coffee retail businesses in NorthAmerica, targeting
the company’s brands at major retailers like Wal-Mart. Another unit, North American Foodservice, would target food-service
businesses such as restaurants and institutions and would include the bakery, coffee and meat foodservice businesses in
North America. The third, Sara Lee International, would target brands outside North America and include the bakery and
beverage businesses outside North America, the global household products business. Barnes said, “By bringing our North
American businesses together in the Chicago area, we will provide a natural catalyst for sharing best practices and pursuing
growth opportunities across the businesses, as well as provide great opportunities for career growth and development for
our employees.”21
In line with its new organization, the company planned to make some dramatic changes to its portfolio, disposing off
businesses not fitting with the strategic focus within the food, beverage or household products categories. Barnes said that
the company would concentrate on a smaller number of well-positioned growth business segments.
Sara Lee also decided to spin off brands totaling 40% of revenues, including its branded apparel business with such
names as Hanes, Champion, and Playtex.22 In addition, the company decided to sell Direct Selling – a $450 million business
that sold cosmetics, household products, apparel and other products in Mexico, Australia, Philippines and Japan; US Retail
Coffee — a $300 million business with well-known, regional retail coffee brands such as Chock full o’Nuts, Hills Bros, MJB
and Chase & Sanborn; and European meats business, with $1.1 billion in sales. 23
The sales and spin-off would create a leaner Sara Lee largely focused on food and household products, including
well-known brands like Jimmy Dean, Ball Park hot dogs, Hillshire Farm lunch meats and Kiwi shoe polish. The new structure
could create savings of up to $800 million a year and the plan would cost about $1 billion in charges and expenses over the
next five years. Sara Lee also planned to reduce its cost structure across the entire enterprise. The centralization of
purchasing would provide the company with the ability to leverage its size and scale. In addition, the company also
planned to eliminate excess administrative costs and non-value-added activities across the company. Barnes believed
that the re-organization would eliminate the need for several divisional headquarters, thereby reducing administrative costs
over time. The company planned to reinvest a portion of cost savings, $250 million, in marketing, research and development.24
The company’s target was to reach an operating margin above 12% by fiscal year 2010.Company officials said that by
2010, Sara Lee would have roughly the same operational profits (as that of 2004) despite 40% smaller revenue. “I’m
thoroughly convinced that the organizational changes we are making are the single most important pillar of the restructuring,
even more important than selling off the product lines”, 25 Barnes said.Sara Lee planned to use the proceeds from the sales
to fund investment in its growth businesses, to pay down debt and position the company for future acquisitions, and to
strengthen its current balance sheet.
Concerns
Several analysts said that they were surprised by the scope of the plan. “What is left is a more manageable and higher
margin company. Executing such a broad reorganization, however, poses some risks. They have their work cut out,
because what will be left is a large food company and a somewhat small household products company, both of which would
need some reinvigoration. But at least it will be a substantially smaller company with the cash to invest without being distracted
with all these other businesses,” 26 said Wesley E. Moultrie, an analyst at Fitch Ratings. “Taking away layers will make some
employees vulnerable. And how do you change the work culture where there were no economies of scale between
apparel and food, to just focus on food? It’s a challenge. But they can overcome it”, 27 said Marshal Cohen, chief industry
analyst with The NPD Group, Port Washington, N.Y.
21
“USA: Sara Lee announces long-term growth & performance”, op.cit.
22
Berner, Robert “A Crash Diet for Sara Lee”, www.businessweek.com, February 11th 2005
23
“USA: Sara Lee announces long-term growth & performance”, op.cit.
24
“Fitch Affirms Sara Lee Following Transformation Announcement”, www.highbeam.com (Business Wire), February 10th 2005
25
“Sara Lee Names CEO, Returns Focus to Food”, op.cit.
26
Ibid.
27
Reyes, Sonia “Sara Lee Plans More With Less”, www.brandweek.com, February 14th 2005
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Financial experts said that the changes would allow Sara Lee to focus on its core brands with slightly higher profit
margins. Pam Murtaugh, president of Madison, Wisconsin-based Pam Murtaugh & Co., a management consultancy opined
that with both Brenda and CJ Fraleigh, head NorthAmerican Retail, the company could improve. Similarly, Prudential Equity
Group analyst John McMillin and Ron Drane, an analyst and portfolio manager at Champaign’s Main Street Bank & Trust
also expected the positive growth of Sara Lee. A company official felt that marketing and managing the brands would help
Sara Lee to keep up with consumers’ fast-changing tastes.
“The trick with the whole plan is to have the resources that support growth behind the new ideas that we know we are
capable of generating. We are very optimistic that we can build a much stronger, much healthier business in these
categories”, 28 said Barnes.
Some analysts agreed that Sara Lee’s plan was a bold move, but were more reserved in their praise. They felt that Sara
Lee’s aggressive reorganization plan was long overdue and it had to cut much deeper if it planned to have the focused
brand portfolio necessary to compete and had to invest more behind innovation and marketing of its brands.29 David
Nelson, an analyst with Credit Suisse First Boston in Chicago, was skeptical whether the changes would lower overhead
enough and felt that the restructured company would have much higher taxes.
But a section of analysts argued that only restructuring and layoffs could not give growth to the company. They felt that
Sara Lee’s biggest trouble was that the company had many continuous restructurings, but nothing helped in its growth. They
believed that Sara Lee was heading towards a breakup in the next few years. Evan Morris, an analyst with Bank of
America, opined, “We view these moves as less about creating value and more about avoiding further value destruction.”
30
It is to be seen whether the restructuring would help Sara Lee to achieve its objectives.
28
“New menu at Sara Lee”, op.cit.
29
“A Crash Diet for Sara Lee”, op.cit.
30
“New menu at Sara Lee”, op.cit.
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Exhibit 1
Sara Lee: Major Food Categories and Brands
Category Brands
Hillshire Farm, Sara Lee Bakery, Jimmy Dean, Bryan Foods, Ball Park franks,
Sara Lee Foods
Aoste (ham), Bimbo (dough), Earth Grains, Rainbo and IronKids fresh bread.
Beverages Senseo Coffee, Superior Coffee, Maison du Café, Douwe-Egberts (coffee).
Ambi-Pur (air fresheners), Champion USA (sporting goods), Kiwi (shoe care),
Household Products
Sanex (body care).
Intimates and Hanes, Playtex, Leggs, Dim, Bali, JustMySize, Nurdie (hosiery), Lovable USA,
Underwear Wonderbra, Barely There, Champion, Hanes Her Way, Just My Size, Unno.
Source: “Corporate Food Pyramid-Sara Lee Corp.”, www.holology.com
Exhibit 2
Sara Lee: Financials (1995-2004)
Year Revenue ($ mil.) Net Income ($ mil.) Net Profit Margin Employees
Jun 04 19,566.0 1,272.0 6.5% 150,400
Jun 03 18,291.0 1,221.0 6.7% 145,800
Jun 02 17,628.0 1,010.0 5.7% 154,900
Jun 01 17,747.0 2,266.0 12.8% 141,500
Jun 00 17,511.0 1,222.0 7.0% 154,000
Jun 99 20,012.0 1,191.0 6.0% 138,000
Jun 98 20,011.0 (523.0) -- 139,000
Jun 97 19,734.0 1,009.0 5.1% 141,000
Jun 96 18,624.0 916.0 4.9% 135,300
Jun 95 17,719.0 804.0 4.5% 149,100
Source: Colbert, Catherine “The Company Fact Sheet-Sara Lee Corporation”, www.hoovers.com
Sara Lee: Stock Chart (2000-2004)
Source: “ Sara Lee Corp.-Stock Chart”, www.advfn.com
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Exhibit 3
Major Acquisitions of Sara Lee
Year Acquisition
1968 Electrolux, Gant and Country Set, Canadelle
1971 Hillshire Farm and Rudy's Farm
1972 Erdal, a Dutch company
1978 Douwe Egberts (coffee, tea, and tobacco; the Netherlands), Chef Pierre,
manufacturer/distributor of frozen prepared desserts
1979 Hanes Corp., manufacturer/marketer of women's hosiery, foundation garments and
swimwear, men's and boys' underwear and cosmetics; Superior Tea and Coffee Company,
nationwide distributor of coffee, tea and related products; and Gallo Salame, Inc.,
manufacturer of Italian dry sausage products
1980 Spanish household products company, Productos Cruz Verde
1982 Standard Meat Company, processor of meat products
1984 Jimmy Dean Meat Co., Nicholas Kiwi (shoe care and pharmaceuticals, Australia),
1985 Coach Leatherware International
1987 Bil Mar Foods, major producer of turkey-based products
1988 Adams-Millis Corporation, a manufacturer of hosiery products
1989 Champion Products (athletic knitwear), Dim (hosiery and underwear, France) Van Nelle, a
Dutch company active in coffee and tea; and Hygrade Food Products, manufacturer of hot
dogs, luncheon meats, bacon and ham
1990 The international manufacturer and marketer of intimate apparel products Playtex, Henson-
Kickernick, Inc., manufacturer of high-quality foundations and daywear
1991 Rinbros, manufacturer and marketer of men's and boys' underwear in Mexico; and Mallorca
1992 BP Nutrition's Consumer Foods Group, Giltex Hosiery, Bessin Corporation, the furniture care
businesses of SC Johnson Wax, a majority interest in Maglificio Bellia, S.p.A. and select
assets of Mark Cross, Inc.
1993 SmithKline Beecham's European bath and body care brands
1994 Joint venture with Kir Alimentos and Imperial Meats
1996 Skin care and sweetener brands of Bayer AG
1997 French meats company Aoste, Italian intimate apparel manufacturer Lovable Italiana S.p.A.,
and Brossard France S.A., a French manufacturer of bakery products
1998 Strouse, Adler, and Continental Coffee Products, NutriMetics and Café do Ponto
1999 Chock full o’Nuts, Wechsler Coffee, and the Hills Bros., MJB, and Chase & Sanborn coffee
operations from Nestlé, D. Canale Food Services, Royal Ahold’s Dutch meat processing
units, Meester and Nistria, and J.E. Morgan Knitting Mills
2000 U.K.-based Courtaulds Textiles and its intimate brands Gossard and Berlei, the number-one
coffee-company in Brazil, Café Pilão, and the leading company in women’s underwear in
Argentina, Sol y Oro
2001 St. Louis-based The Earthgrains Company, the number-two player in the US bakery market,
and a major European bakery company
Source: Compiled by ICFAI Business School-Case Development Centre from www.saralee.com.
8