1. Raj Vardhan
E-mail: rajvardhan853@gmail.com. Mobile: +91-9748864698
Address: 16/2, Benaras road, Salkia, Howrah-711106 (W.B)
I would like to be a part of a successful Company, delivering the best of my abilities and skills. I will strive to uphold
the reputation of the organization and at the same time enhance my skills and deliver my best to be a part of a
successful team.
 17 times rewarded asa WOW performancecategory in quality role.
 Guided eastzonequalityteam asa mentorto enhanceproductivity.
 Client appreciated foreffectivefeedbackprocessfordifferent sell campaigns.
 Uppermanagementapprised workculturefortarget accomplishmentin timeline.
 Capable to put across ideas freely, convincingly and powerfully.
 Good communication skills, team player and good coordination skills.
 Motivator each team member, guider, monitoring their performance and implementing corrective actions
as required
 Ability to do a root causes analysis and action planning.
 Work upon the action plans to improve Call Quality scores.
 Motivating each team member, guiding, monitoring their performance and implementing corrective
actions as required.
 Leadership skills, good analytical & reasoning skills, working knowledge of MS Office applications,
excellent communication / interaction skills
 Process orientation, computer savvy, good people management skills strong customer focus, should have
the ability to mentor employees, assertive and target driven.
 Expert in Pareto, Pivot analysis, Graph & trends analysis and other quality tools.
 Have basic etiquette of mailing communication.
Company Job title Year
Aegis BPO LTD Sr. Customer care Executive From 2008 to 2010
Tata business Support service Sr. Quality Executive From 2010 till data
EXPERIENCE PROFILE
CORE COMPETENCIES
CORE COMPETENCIES
PROFESSIONAL OBJECTIVE
PROFILE ACHIEVEMENT

2.  Having basic understanding of Marketing Management as achieved B+ grade in subject during MBA plan.
 Conceptual knowledge in Human Resources Management as prepared different assignment in MBA
program.
 Experience in Principles and Practices of Management by making various assignment during MBA course.
 Expert in Strategic Management & decision making factors.
 Specialized in Quality Systems Management.
 Have good experience in working culture at organization different department and process as completed
Organizational Behavior course during MBA.
Date :-
Place :- Signature
EXAMINIATION BOARD / UNIVERSITY YEAR
B.A. Munnad UNIVERSITY 2009
M.B.A. National Institute Business Management 2014
Date of Birth 20th May 1989
I speak& write English,Hindi &Bengali
Leisure Playingcricket&listeningthe music
Sex Male
Nationality Indian
OtherQualification ExpertMS office tools
EDUCATIONAL QUALIFICATION
PERSONAL DETAILS
ACADEMIC HIGHLIGHTS