1. Communication Skills

4. Communication is a series of experience of Seeing Touching Listening Smelling

6. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior

11. Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative

12. Johari Window Open Blind Hidden Unknown Unknown to Others Known to Others Named after creators Joseph Luft and Harry Ingham Get Feedback Disclose Known to Self Unknown to Self

16. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message

17. Communication code scheme

22. NON-VERBAL COMMUNICATION Nonverbal Communication in Organizations

27. EYE CONTACT

31. FACIAL EXPRESSIONS

36. F ACIAL E XPRESSIONS ANGER “ Anger is one letter short of danger” Author Unknown

37. F ACIAL E XPRESSIONS DISGUST A disgusting expression on the face is considered negative and should be avoided in formal gatherings.

38. F ACIAL E XPRESSIONS FEAR There is nothing to fear, but fear itself.

39. F ACIAL E XPRESSIONS SURPRISE The eye-brows and the eyes are most affected in an expression of surprise.

43. What makes a good communicator? Clarity Integrity Timing Adequacy

44. How do you develop your communication skills? Explore the related skills

47. Winners never quit, Quitters never win .

48. Questions

49. Thanks

50. Mr. Rajib Kumar jena Rajib kumar Campus : Shiksha Vihar, Baranga-Khurda Rd., Chandka, Bhubaneswar: 754 005 Phone: +91 674 2111204, 07, 08 Asian School of Business Management, Bhubaneswar e-mail : [email_address] : [email_address] Mobile : +91 9438412802 Developed for Business Communication by …