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American History & Culture

  1. 1. <ul><li>United States of America </li></ul>
  2. 2. Time Zone <ul><li>9.00 am 10.00 am 11.00 am 12 noon </li></ul><ul><li>Los Angeles Denver Chicago New York </li></ul><ul><li>(Pacific) (Mountain) (Central) (Eastern) </li></ul>
  3. 3. Temperature Freezing >0 >32 Cold 0-13 32-50 Cool 13-15.5 56-60 Pleasant 21 70 Warm 27 80 Hot 32 90 Sensation Celcius (C) Fahrenheit (F)
  4. 4. US Currency $ <ul><li>The currency of United States is the U.S. Dollar (US$). </li></ul><ul><li>Denominations </li></ul><ul><li>The U.S. Dollar comes in coin denominations of US$1, and 50,25,10,5 and 1 cents; and banknotes of US$1, 2, 5, 10, 20, 50, 100, 500 and 1,000. </li></ul>
  5. 5. Education <ul><li>Education is compulsory throughout the country through age 16. Colleges include junior or community colleges (offering two-year degrees), four-year colleges and universities, and graduate or professional schools. </li></ul>
  6. 6. Language <ul><li>Languages Spoken </li></ul><ul><li>There is no official language. English is the most common, especially in business and government, but a number of foreign languages are spoken in various areas. </li></ul>
  7. 7. Age Structure 0-14 year 15-64 years 85 year & above 21.25% 66.11% 12.64%
  8. 8. Ethnic Composition African-American Hispanic Others
  9. 9. US Holidays <ul><li>New Year’s Day January 1 </li></ul><ul><li>Martin Luther King Day January 19* </li></ul><ul><li>Presidents’ Day February 16* </li></ul><ul><li>Memorial Day May 25* </li></ul><ul><li>Independence Day July 4 </li></ul><ul><li>Labor Day September 7* </li></ul><ul><li>Columbus Day October 12* </li></ul><ul><li>Veterans’ Day November 11 </li></ul><ul><li>Thanksgiving Day November 26* </li></ul><ul><li>Christmas December 25 </li></ul><ul><li>*Exact date may vary. </li></ul>
  10. 10. The Economy <ul><li>An open, vibrant economic climate, an entrepreneurial spirit, and innovative the manufacturing and industrial sectors have helped the U.S to become the most powerful economy in the world. As a country rich in resources it has focused on upgrading its broad industrial base and developing its highly sophisticated services sector to maintain its position as the world’s largest economy. Although its markets are now maturing and growth rates in certain industries have slowed substantially, the U.S. remains one of the world’s most efficient markets, offering extensive opportunities to traders from all over the world. </li></ul>
  11. 11. Labor Force by Occupation Technical Sales & Admin Managerial & Professional Servicing Manufac, mining transportation & craft Farming, forestry & fishing
  12. 12. Sports <ul><li>American sports developed separately from the rest of the world and consequently, home-grown games such as baseball, football and basketball dominate the sports scene. The success of the American-hosted 1994 World Cup has raised the profile of soccer, especially among recent immigrants, but ice hockey continues to be the most popular runner-up to the established sporting trinity. Urban America also invented the great indoors: aerobics and the gym, indoor rock-climbing and indoor beach volleyball </li></ul>
  13. 13. Some Common Conversions <ul><li>Temperature </li></ul><ul><li>Millions </li></ul><ul><li>Weight </li></ul><ul><li>Distance </li></ul><ul><li>Date/Address Format </li></ul>
  14. 14. American Values Efficiency and Practicality Involvement and Activity Freedom Achievement and success Individualism Progress
  15. 15. <ul><li>Diversification </li></ul>
  16. 16. Regional Characteristics <ul><li>Americans think of themselves as linked geographically by certain traits: </li></ul><ul><li>New England – Self Reliance </li></ul><ul><li>Southern US – Hospitality </li></ul><ul><li>Midwestern U.S – Wholesomeness </li></ul><ul><li>Western U.S – Mellowness </li></ul>
  17. 17. Six Main Regions <ul><li>New York </li></ul><ul><li>New Jersey </li></ul><ul><li>Pennsylvania </li></ul><ul><li>Delaware </li></ul><ul><li>Maryland </li></ul><ul><li>Main </li></ul><ul><li>New Hampshire </li></ul><ul><li>Vermont </li></ul><ul><li>Massachusetts </li></ul><ul><li>Connecticut </li></ul><ul><li>Rhode Island </li></ul><ul><li>The Middle Atlantic </li></ul><ul><li>New England </li></ul>
  18. 18. Six Main Regions The Midwest Ohio Nebraska Michigan Indiana Wisconsin Illinois Minnesota Iowa Parts of Missouri Dakota Kansas Eastern Colorado The South South West Virginia Florida Central Texas Kentucky Tennessee North & South Carolina Georgia Alabama Mississippi Arkansas Louisiana Parts of Missouri Oklahoma
  19. 19. Six Main Regions The West Colorado Wyoming Montana Utah California Nevada Idaho Oregon Washington Alaska Hawaii The Southwest Western Texas New Mexico Arizona Nevada Parts of Oklahoma Parts of California
  20. 20. Percentage of immigrants from different countries in 1990 Mexicans Koreans Dominicans Vietnamese Philippines Chinese Indians Russians Jamaicans Iranians
  21. 21. <ul><li>Culture Perspective </li></ul><ul><li>United States of America </li></ul>
  22. 22. Objective <ul><li>At the end of the program the participants will </li></ul><ul><li>Have got some vital information people </li></ul><ul><li>Have learned the basics of dealing with Americans as a people </li></ul>
  23. 23. YOU <ul><li>Represent your Country </li></ul><ul><li>Represent your Company </li></ul><ul><li>More importantly – you represent yourself !!! </li></ul><ul><ul><ul><li>That is a lot of responsibility !! </li></ul></ul></ul><ul><ul><ul><li>Are you ready for it? </li></ul></ul></ul>
  24. 24. <ul><li>Forewarned is forearmed ….. </li></ul><ul><li>What do you need to know about your job? </li></ul><ul><li>Industry knowledge </li></ul><ul><li>Basic Quality Principles and terminology </li></ul><ul><li>Goldshield values </li></ul><ul><li>Integrity policy </li></ul><ul><li>Knowledge of Goldshield business </li></ul><ul><li>Where does your destination fit into the big picture </li></ul>While it is the responsibility of your Manager to tell you your tasks, you must also find out
  25. 25. At a Glance <ul><li>Full country name : The United States of America </li></ul><ul><li>Population : 275,000,000 </li></ul><ul><li>Area:3,618,000 sq miles (9,370,000 sq km) </li></ul><ul><li>Capital city : Washington, DC (pop: 607,000) </li></ul><ul><li>Peopl e: Caucasian (74%), African American (12%), Latino (9%), Asian (3%), Native American (0.8%) </li></ul><ul><li>Languages : English, plus many secondary languages, chiefly Spanish </li></ul><ul><li>Religion : Protestant (56%), Roman Catholic (28%), Jewish (2%), Muslim (1%) </li></ul><ul><li>Government : Federal republic of 50 states </li></ul><ul><li>President : George Walter Bush </li></ul>
  26. 26. <ul><li>Social Etiquettes </li></ul>
  27. 27. <ul><li>As ambassadors we need to be familiar with Global Social Etiquette Office Protocol. </li></ul><ul><li>What does it all involve? </li></ul>
  28. 28. <ul><li>Americans are very precise about deadlines and time </li></ul><ul><li>American are to the point and appreciate the same in others </li></ul><ul><li>First names are preferred in American, nick names or shortened names are to be used only if you are invited to do so </li></ul><ul><li>All Email messages and phone messages are to be answered promptly and it not done an indication of unreliability </li></ul><ul><li>Boundless cordiality does not mean friendship. Friendly not friends! </li></ul>
  29. 29. <ul><li>Generally, the working week is Monday through Friday, 8.30 or 9.00 to 5.00 or 6.00 pm. </li></ul><ul><li>Many people, however, work overtime. </li></ul><ul><li>Usually, business is conducted at an extremely fast pace in a meeting, the participants will proceed with business after some brief, preliminary small talk keep your business cards ready. You may not get one in return always regardless of the negotiator, company policy is always followed </li></ul>
  30. 30. <ul><li>There are established rules for everything and experts are relied upon at all levels. </li></ul><ul><li>The concept ‘time is money’ is taken seriously in U.S. business culture, so always get to the point. </li></ul><ul><li>American businesspeople can be very blunt and will not hesitate to disagree with you. </li></ul><ul><li>Anxiety often develops over deadlines and result. The work ethic is strong. So that it appears that Americans’ lives revolve around work </li></ul><ul><li>Refrain from discussing personal matters during business negotiation. </li></ul>
  31. 31. Verbal Communication Courtesies: <ul><li>Greet strangers or acquaintances if eye contact is made. </li></ul><ul><li>Smile and greet briefly. It does not indicate that a conversation should follow unless started by the other individual </li></ul><ul><li>Use please while asking and thank you extensively </li></ul><ul><li>Do not interrupt when others are speaking, wait. </li></ul><ul><li>Avoid barging into conversation, or eavesdropping </li></ul><ul><li>Avoid speaking in any Indian language on the side. </li></ul><ul><li>Use of four letter words is highly offensive </li></ul>
  32. 32. Smart Communication <ul><li>In case you do not understand anything – ASK II </li></ul><ul><li>Admit to any mistake (big or small) that you may have </li></ul><ul><li>Answer questions to the point in short and crisp sentences. </li></ul><ul><li>Be direct and honest. </li></ul><ul><li>Subtle reminders after deadlines are missed are appropriate </li></ul><ul><li>Assertion – no aggression or raising the voice. </li></ul><ul><li>If in doubt about stretch targets say so! </li></ul><ul><li>Unsetting remarks are best ignored or side stepped </li></ul>
  33. 33. <ul><li>Email Etiquettes </li></ul><ul><li>Keep them short, simple and to the point </li></ul><ul><li>Respond in time </li></ul><ul><li>Do not use uppercase while writing </li></ul><ul><li>Conference Call Tips </li></ul><ul><li>Be on time </li></ul><ul><li>Know the agenda and be prepared. </li></ul><ul><li>Keep all documents, facts and figures ready. </li></ul><ul><li>Use verbal cues to indicate your understanding. </li></ul><ul><li>Summarize clearly for all action plans at the end with dates and responsibilities </li></ul>
  34. 34. <ul><li>Voice Mail Etiquette </li></ul><ul><li>Find out if there is any set pattern for voice mails </li></ul><ul><li>Give your name and reason for calling and where and when you can be reached. </li></ul><ul><li>Telephone Etiquette’s </li></ul><ul><li>Avoid phraseology like ‘ya’ or ‘ok’ </li></ul><ul><li>Be clear of what is being discussed, ask if in doubt </li></ul><ul><li>At the end of the conversation summarize what is expected of you or vice-versa </li></ul><ul><li>Take notes do not depend on memory </li></ul><ul><li>End on a cordial note </li></ul>
  35. 35. Famous Restaurants Ruby Tuesday Shoney’s International House of Pancakes Macaroni Grill Applebee’s PF Changs Tony Roma’s Village Inn Starbucks Café Perkins Olive Garden Red Lobster Macayo’s Chili’s Claim Jumper TGIF Cracker Barrel Denny’s Outback Steakhouse Lone Star
  36. 36. Gas Stations Shamrock Amoco Shell AARCO Texaco Mobil Exxon Citgo
  37. 37. Retail Stores Sears Mervyn’s TJ Max Ross Ulta 3 Pier 1 Walmart / Supercenter Target Dillard’s Lord & Taylor Marshall Fields Banana Republic Dressbarn Macy’s Kmart Old Navy Nordstrom’s JC Penney The Gap J Crew
  38. 38. More Stores AmberCrombie & Fitch Crate & Barrell Fao Schwarts Bath & Body Works Hallmark Costco Blockbuster Video Barnes & Noble Victoria Secret
  39. 39. On Line Services <ul><li>America On-line (AOL) </li></ul><ul><li>QWEST </li></ul><ul><li>COX Communications </li></ul><ul><li>Microsoft Servicing Network (MSN) </li></ul><ul><li>AT & T WorldNet </li></ul>
  40. 40. Cellular Phone Services Voicestream Qwest Verizon Cellular One Cox Cricket At & T Wireless
  41. 41. Electronic Stores <ul><li>Best Buy </li></ul><ul><li>Circuit City </li></ul><ul><li>Radio Shack </li></ul><ul><li>Gateway Computers </li></ul><ul><li>Dell (online) </li></ul>
  42. 42. Office Supply Stores <ul><li>Kinko’s </li></ul><ul><li>Office Max </li></ul><ul><li>Staples </li></ul><ul><li>Office Depot </li></ul>