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Introduction to Marketing 
Management
Introduction to Marketing 
 An essential part of business management. 
 Marketing word is taken from Latin word “Marcatus” which means 
“a place where the business is conducted”. 
 According to “Philip Kotler” - Marketing is a social process by which 
individuals and groups obtain what they need and want through 
creating, offering and exchanging products and value with others.
This definition includes following core concepts : 
Needs 
Want & 
Demands 
Value & 
Satisfaction 
Exchange & 
Transactions 
Markets & 
Marketing
Marketing is divided into two part: 
 Product Oriented Marketing / Traditional Approach: 
 Focus is at product there is no any place for customer. 
 This concept lays more emphasis on production than customer’s 
satisfaction. 
 Objective is to earn profit by sales maximization. 
 Customer Oriented Marketing / Modern Approach: 
 Objective is to earn profit through customer’s satisfaction. 
 Marketing activity starts before production & continues even after the 
sales of the product. 
 Customer satisfaction is main objective of this approach.
Feature of Marketing 
 Customer satisfaction. 
 Objective is to earn profit through customer’s satisfaction. 
 Marketing activity starts before production & continues even after the sales 
of the product. 
 Marketing is concerned with the production and distribution of 
goods & services which increase the standard of living.
Nature of Marketing 
 Marketing generate Revenue. 
 Marketing is a Business. 
 Marketing is a part of Overall Business. 
 Marketing must Deliver Value. 
 Marketing is a Customer Oriented. 
 Marketing is a Managerial Function. 
 Marketing as a Discipline. 
 Marketing is a System.
Scope of Marketing 
 Research 
 Marketing research 
 Product planning & Development 
 Function of Exchange 
 Buying & Assembling 
 Selling 
 Function of Physical Treatment 
 Packaging 
 Standardization, Grading & Branding 
 Storage 
 Transportation 
 Facilitating Exchange 
 Salesmanship 
 Advertisements 
 Pricing 
 Financing 
 Insurance 
 After-Sale Service
Importance of Marketing 
 Importance of Marketing to Customer 
 Increase in customer satisfaction 
 Provide good quality product 
 Make Alternative available 
 Increase in standard of living 
 Price stabilization 
 Increase in knowledge 
 Importance of Marketing to Society 
 Provides Employment 
 Increase in National Income 
 Protection from Depression 
 Reduction in Distribution Cost
 Importance of Marketing to Firm/ Manufacturer 
 Increase profit 
 Planning & Decision-Making 
 Helps in selecting the best Distribution Channel 
 Liaison between firm & Society 
 Importance of Marketing as Business Function 
 Creating of Utility 
 Base for Business Function 
 Base for Economic Activities
Marketing Management 
 According to “Philips Kotler”, “Marketing management is the 
process of planning and executive the conception, pricing, 
promotion & distribution of goods, services & ideas to create 
exchanges with target groups that satisfy customer and 
organizational objectives.” 
 “Marketing Management is the creative management function 
which promotes trade and employment by assessing consumer 
needs and initiating research development to meet them.”
Objective of Marketing Management 
 To Perform Managerial Functions 
 To Create Customer for the Business 
 To Ensure Consumer Satisfaction 
 To Increase Market Share 
 To Generate Maximum revenue 
 To Raise the Standard of Living
Function of Marketing Management 
 Planning of Marketing Activities 
 Organizing Marketing Activities 
 Staffing for Marketing Activities 
 Directing for Marketing Activities 
 Controlling for Marketing Activities
Significance of Marketing Management 
 It satisfy the need of consumer 
 It increase the market share of the firm 
 It raises the standard of living of people 
 It increase the employment 
 It increase the income of business
Marketing Concepts 
The Marketing Concepts can be divided into Two parts 
 Old Marketing Concepts 
 Modern Marketing Concepts
 Old Marketing Concepts 
 Production Concepts 
 Product Concepts 
 Selling Concepts 
 Marketing Concepts 
 Modern Marketing Concepts 
 Mass Marketing 
 Niche Marketing 
 Target Marketing 
 Micro Marketing 
 Strategic Marketing
A SIMPLE MARKETING SYSTEM 
Communication 
Goods & Services 
Industry Market 
Money 
Information/Feedback
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Introduction to marketing management

  • 2. Introduction to Marketing  An essential part of business management.  Marketing word is taken from Latin word “Marcatus” which means “a place where the business is conducted”.  According to “Philip Kotler” - Marketing is a social process by which individuals and groups obtain what they need and want through creating, offering and exchanging products and value with others.
  • 3. This definition includes following core concepts : Needs Want & Demands Value & Satisfaction Exchange & Transactions Markets & Marketing
  • 4. Marketing is divided into two part:  Product Oriented Marketing / Traditional Approach:  Focus is at product there is no any place for customer.  This concept lays more emphasis on production than customer’s satisfaction.  Objective is to earn profit by sales maximization.  Customer Oriented Marketing / Modern Approach:  Objective is to earn profit through customer’s satisfaction.  Marketing activity starts before production & continues even after the sales of the product.  Customer satisfaction is main objective of this approach.
  • 5. Feature of Marketing  Customer satisfaction.  Objective is to earn profit through customer’s satisfaction.  Marketing activity starts before production & continues even after the sales of the product.  Marketing is concerned with the production and distribution of goods & services which increase the standard of living.
  • 6. Nature of Marketing  Marketing generate Revenue.  Marketing is a Business.  Marketing is a part of Overall Business.  Marketing must Deliver Value.  Marketing is a Customer Oriented.  Marketing is a Managerial Function.  Marketing as a Discipline.  Marketing is a System.
  • 7. Scope of Marketing  Research  Marketing research  Product planning & Development  Function of Exchange  Buying & Assembling  Selling  Function of Physical Treatment  Packaging  Standardization, Grading & Branding  Storage  Transportation  Facilitating Exchange  Salesmanship  Advertisements  Pricing  Financing  Insurance  After-Sale Service
  • 8. Importance of Marketing  Importance of Marketing to Customer  Increase in customer satisfaction  Provide good quality product  Make Alternative available  Increase in standard of living  Price stabilization  Increase in knowledge  Importance of Marketing to Society  Provides Employment  Increase in National Income  Protection from Depression  Reduction in Distribution Cost
  • 9.  Importance of Marketing to Firm/ Manufacturer  Increase profit  Planning & Decision-Making  Helps in selecting the best Distribution Channel  Liaison between firm & Society  Importance of Marketing as Business Function  Creating of Utility  Base for Business Function  Base for Economic Activities
  • 10. Marketing Management  According to “Philips Kotler”, “Marketing management is the process of planning and executive the conception, pricing, promotion & distribution of goods, services & ideas to create exchanges with target groups that satisfy customer and organizational objectives.”  “Marketing Management is the creative management function which promotes trade and employment by assessing consumer needs and initiating research development to meet them.”
  • 11. Objective of Marketing Management  To Perform Managerial Functions  To Create Customer for the Business  To Ensure Consumer Satisfaction  To Increase Market Share  To Generate Maximum revenue  To Raise the Standard of Living
  • 12. Function of Marketing Management  Planning of Marketing Activities  Organizing Marketing Activities  Staffing for Marketing Activities  Directing for Marketing Activities  Controlling for Marketing Activities
  • 13. Significance of Marketing Management  It satisfy the need of consumer  It increase the market share of the firm  It raises the standard of living of people  It increase the employment  It increase the income of business
  • 14. Marketing Concepts The Marketing Concepts can be divided into Two parts  Old Marketing Concepts  Modern Marketing Concepts
  • 15.  Old Marketing Concepts  Production Concepts  Product Concepts  Selling Concepts  Marketing Concepts  Modern Marketing Concepts  Mass Marketing  Niche Marketing  Target Marketing  Micro Marketing  Strategic Marketing
  • 16. A SIMPLE MARKETING SYSTEM Communication Goods & Services Industry Market Money Information/Feedback