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Commercialization and scaling up inclusive
   businesses at emerging markets




                   Minna Halme
Focus on low-income emerging markets
         (Base of the pyramid)




4 billion people
live with less
than 5€ (PPP) per
day
                Minna Halme
Base of Pyramid Approach




          Minna Halme
Aims of Aalto & its network
Vision: To enhance wellbeing               Focus on capabilities and
and reduce poverty through                 strengths of the people and
innovative sustainable design              communities
and enterprise                             Emphasis to build long
A collaborative network of                 term partnerships and
private sector, civil society,             linkages between
academia and public sector                 innovation ecosystems




                             Minna Halme
Finnish partners (2010-2012)




                        Minna Halme
International Partners




            Minna Halme
Key learnings for successful inclusive business
                    models:
  Examples of Grunfos Lifelink, Cemex, ITC
             eChoupal and MyC4




                     Minna Halme
Base of the Pyramid Approach




            Minna Halme
Nearly 200 BOP business models have been documented.
Initiators range from multinational companies to SMEs, social enterprises
and non-governmental organizations.




BOP business examples


                                Minna Halme
Why go for the BOP?

Some BOP markets are large and attractive as stand-alone
entities.
BOP markets are a source of innovation (disruptive innovations):
   Local innovations can be leveraged across other BOP markets: A global
   opportunity for local innovations.
   Innovation blow-back: BOP can be a catalyst of innovations also for the
   developed markets.
   BOP markets can be a source of resource efficient innovations, because of
   scarcity of commodities such as water and electricity.
Opportunity for radical industry renewal.
Additionally, BOP-business may offer an opportunity for
innovative corporate responsibility
                                                                             4
Cemex
Problem: Lack of housing for the poor
Solution: Cemex’s saving & credit scheme Patrimony Hoy allows poor customers
to add on to their homes kitchen, bathroom, one at a time
Groups of three families save
76 weeks
Good quality materials
Advice and technical help in the building the addition
Outcome: Since its inception, over 265,000 poor families have built additions to
their homes with PH. 60 % of participants say they would not have been able to
build their house without the program.
The program creates jobs mainly among local masons and those trained as
promoters. 95 % of promoters are women, 51% of whom had no previous working
experience. 29% of participants use their homes, or extra rooms that they have
built through their participation in Patrimonio Hoy, to build their own businesses.
ITC eChoupal procurement hubs for farmers in India
                     (1/2)


                          Problem: Small farmers do not always get a
                          fair price for their produce at Mandi
                          markets (Indian government controlled
                          produce auction; picture), where cheating
                          is a common practice during the weighing
                          process. At the same time, companies can
                          have difficulty finding good quality soy to
                          make food products.

                          Case: ITC is a major agritrading company in
                          India, which buys mixed quality soy from
                          agents to make food products, particularly
                          food oil.




                                                                        6
CASE eChoupal procurement hubs for for farmers in India
 ITC 6: ITC eChoupal procurement hubs farmers in India
                          (2/2)
                          (2/2)

Solution: eChoupal (two-part program):

Part 1: Through a chain of village internet kiosks,
farmers get access to grain and seed rates prior to
taking their produce to the market and can sell when
the rate is high or acceptable. ITC trains coordinating
farmers to help in this process (picture).
Part 2: ITC procurement hubs are set up with
electronic weighting to avoid cheating in Mandi
markets, to inspect soya quality and pay the farmers
accordingly and immediately.

Outcomes: ITC procures good quality soy and
removes agent commissions and farmers get a fair
price for their produce. 6,500 eChoupals serve
40,000 villages and 4 million farmers in India. Today
eChoupals trade in 13 commodities (2 million tons;
$400 million).
                                                          7
Microfinance over the internet
PROBLEM: Subsistence entrepreneurs have too little
  money or can’t get bank loans.
SOLUTION: MyC4 is a microfinance bank operating
  through the internet since 2007.
    • MyC4 grants loans to small enterprises in African countries
    • Investors are individuals and organizations in developed
      countries.
    • Each investor can choose the loan recipient, follow
      how the enterprise succeeds and can also give advice.
    • Local ”providers” in Africa screen prominent
      entrepreneurs.

REVENUE MODEL: MyC4 charges a 6% interest fee
  on the loans when they are repaid.
OUTCOME: Over 19,000 investors from 115
  countries have invested over €15 million through
  the MyC4 website. Over 8,000 businesses in
  seven African countries have been funded.
Grundfos Lifelink
PROBLEM: Lack of safe drinking water
SOLUTION: Water systems for rural communities, schools
and hospitals
    It is crucial to develop community ownership
Users pay with mobile phone & pre-paid key fob (RFID
Technology).
Local banks participate in financing
Solar panel is power source
Maintenance and repair costs are included in the water
price
On-line remote monitoring with GSM/GPRS
    Quick repair in case of faults
    Locals have been trained as repair mechanics

                                       Minna Halme
BOP business innovation checklist

        Types of innovation needed for BOP business models

Product              Delivery         Adaptation to        Relationship       Partnership
innovation           innovation       Infrastructure       and labor          and network
                                                           innovation         innovation
Affordability and   Efficient       Design for          Deskilling work   Untypical
 quality              delivery         hostile              processes          business
Different            process          environment         Local actor        partners
 functionality       Group credit     (e.g. erratic        involvement       Multi-
Commercial           schemes          electricity, dirt   Trust-based        stakeholder
 scale               Effective        roads)               relationships      relationships
Resource             distribution    Hybrids: new        Mutual benefit    Common goals
 efficiency           systems          technology in                          Utilization of
                                       deficient           Capabilities
                     Usable                                development        complimentary
                      interfaces       infrastructure                          resources
                                       conditions
                     Last mile by                                            Network
                      local                                                    assembling and
                      subsistence                                              coordination
                      entrepreneurs
                                                                                                10
Corporate challenges for inclusive innovation
 BOP-markets are considered challenging for market-related barriers
     Deficient market information and regulatory environment, lacking physical infrastructure or access
     to financial services

 But inclusive innovation can often be hampered by corporate management
 frameworks
     Short-term profit maximization, business unit based incentive structures, and uncertainty
     avoidance. Inclusive business innovation processes do not conform to these frameworks
     Promoters of inclusive innovations may face shortage of time for the tasks they have, lack of
     adequate financing, and lack of access to expertise from within their organization.

 Overcoming constraints: Intrapreneurial bricolage
     Dedicated innovators may act like entrepreneurs within a large organization. They ”make do” with
     whatever scarce resources are at hand such as substantial amounts of their free time, private-life
     networks, or previously discarded technologies, and make creative combinations of these resources
     in order to promote their inclusive innovation. Occasionally they work underground and even
     against their superiors’ orders.

 Success depends on organization’s tolerance to intrapreneurial bricolage


                       Read more: Halme, M, Lindeman, S & Linna, P. 2012. Innovation for Inclusive Business: Intrapreneurial
                        Bricolage in Multinational Corporationsjoms. Journal of Management Studies. doi: 10.1111/j.1467-
                                                               6486.2012.01045.x_
Thank you!
 Professor Minna Halme
 For information:
 http://management.aalto.fi/en/research/groups/bop/
 & www.aaltoglobalimpact.org/




     Minna Halme

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Commercialization of Inclusive Businesses at Emerging Markets: Concrete Examples

  • 1. Commercialization and scaling up inclusive businesses at emerging markets Minna Halme
  • 2. Focus on low-income emerging markets (Base of the pyramid) 4 billion people live with less than 5€ (PPP) per day Minna Halme
  • 3. Base of Pyramid Approach Minna Halme
  • 4. Aims of Aalto & its network Vision: To enhance wellbeing Focus on capabilities and and reduce poverty through strengths of the people and innovative sustainable design communities and enterprise Emphasis to build long A collaborative network of term partnerships and private sector, civil society, linkages between academia and public sector innovation ecosystems Minna Halme
  • 7. Key learnings for successful inclusive business models: Examples of Grunfos Lifelink, Cemex, ITC eChoupal and MyC4 Minna Halme
  • 8. Base of the Pyramid Approach Minna Halme
  • 9. Nearly 200 BOP business models have been documented. Initiators range from multinational companies to SMEs, social enterprises and non-governmental organizations. BOP business examples Minna Halme
  • 10. Why go for the BOP? Some BOP markets are large and attractive as stand-alone entities. BOP markets are a source of innovation (disruptive innovations): Local innovations can be leveraged across other BOP markets: A global opportunity for local innovations. Innovation blow-back: BOP can be a catalyst of innovations also for the developed markets. BOP markets can be a source of resource efficient innovations, because of scarcity of commodities such as water and electricity. Opportunity for radical industry renewal. Additionally, BOP-business may offer an opportunity for innovative corporate responsibility 4
  • 11. Cemex Problem: Lack of housing for the poor Solution: Cemex’s saving & credit scheme Patrimony Hoy allows poor customers to add on to their homes kitchen, bathroom, one at a time Groups of three families save 76 weeks Good quality materials Advice and technical help in the building the addition Outcome: Since its inception, over 265,000 poor families have built additions to their homes with PH. 60 % of participants say they would not have been able to build their house without the program. The program creates jobs mainly among local masons and those trained as promoters. 95 % of promoters are women, 51% of whom had no previous working experience. 29% of participants use their homes, or extra rooms that they have built through their participation in Patrimonio Hoy, to build their own businesses.
  • 12. ITC eChoupal procurement hubs for farmers in India (1/2) Problem: Small farmers do not always get a fair price for their produce at Mandi markets (Indian government controlled produce auction; picture), where cheating is a common practice during the weighing process. At the same time, companies can have difficulty finding good quality soy to make food products. Case: ITC is a major agritrading company in India, which buys mixed quality soy from agents to make food products, particularly food oil. 6
  • 13. CASE eChoupal procurement hubs for for farmers in India ITC 6: ITC eChoupal procurement hubs farmers in India (2/2) (2/2) Solution: eChoupal (two-part program): Part 1: Through a chain of village internet kiosks, farmers get access to grain and seed rates prior to taking their produce to the market and can sell when the rate is high or acceptable. ITC trains coordinating farmers to help in this process (picture). Part 2: ITC procurement hubs are set up with electronic weighting to avoid cheating in Mandi markets, to inspect soya quality and pay the farmers accordingly and immediately. Outcomes: ITC procures good quality soy and removes agent commissions and farmers get a fair price for their produce. 6,500 eChoupals serve 40,000 villages and 4 million farmers in India. Today eChoupals trade in 13 commodities (2 million tons; $400 million). 7
  • 14. Microfinance over the internet PROBLEM: Subsistence entrepreneurs have too little money or can’t get bank loans. SOLUTION: MyC4 is a microfinance bank operating through the internet since 2007. • MyC4 grants loans to small enterprises in African countries • Investors are individuals and organizations in developed countries. • Each investor can choose the loan recipient, follow how the enterprise succeeds and can also give advice. • Local ”providers” in Africa screen prominent entrepreneurs. REVENUE MODEL: MyC4 charges a 6% interest fee on the loans when they are repaid. OUTCOME: Over 19,000 investors from 115 countries have invested over €15 million through the MyC4 website. Over 8,000 businesses in seven African countries have been funded.
  • 15. Grundfos Lifelink PROBLEM: Lack of safe drinking water SOLUTION: Water systems for rural communities, schools and hospitals It is crucial to develop community ownership Users pay with mobile phone & pre-paid key fob (RFID Technology). Local banks participate in financing Solar panel is power source Maintenance and repair costs are included in the water price On-line remote monitoring with GSM/GPRS Quick repair in case of faults Locals have been trained as repair mechanics Minna Halme
  • 16. BOP business innovation checklist Types of innovation needed for BOP business models Product Delivery Adaptation to Relationship Partnership innovation innovation Infrastructure and labor and network innovation innovation Affordability and Efficient Design for Deskilling work Untypical quality delivery hostile processes business Different process environment Local actor partners functionality Group credit (e.g. erratic involvement Multi- Commercial schemes electricity, dirt Trust-based stakeholder scale Effective roads) relationships relationships Resource distribution Hybrids: new Mutual benefit Common goals efficiency systems technology in Utilization of deficient Capabilities Usable development complimentary interfaces infrastructure resources conditions Last mile by Network local assembling and subsistence coordination entrepreneurs 10
  • 17. Corporate challenges for inclusive innovation BOP-markets are considered challenging for market-related barriers Deficient market information and regulatory environment, lacking physical infrastructure or access to financial services But inclusive innovation can often be hampered by corporate management frameworks Short-term profit maximization, business unit based incentive structures, and uncertainty avoidance. Inclusive business innovation processes do not conform to these frameworks Promoters of inclusive innovations may face shortage of time for the tasks they have, lack of adequate financing, and lack of access to expertise from within their organization. Overcoming constraints: Intrapreneurial bricolage Dedicated innovators may act like entrepreneurs within a large organization. They ”make do” with whatever scarce resources are at hand such as substantial amounts of their free time, private-life networks, or previously discarded technologies, and make creative combinations of these resources in order to promote their inclusive innovation. Occasionally they work underground and even against their superiors’ orders. Success depends on organization’s tolerance to intrapreneurial bricolage Read more: Halme, M, Lindeman, S & Linna, P. 2012. Innovation for Inclusive Business: Intrapreneurial Bricolage in Multinational Corporationsjoms. Journal of Management Studies. doi: 10.1111/j.1467- 6486.2012.01045.x_
  • 18. Thank you! Professor Minna Halme For information: http://management.aalto.fi/en/research/groups/bop/ & www.aaltoglobalimpact.org/ Minna Halme