Benchmarking, models, Xerox 10 steps model

1. Benchmarking models for
different organizations
2014

2. Basic understandings
“Benchmarking is the process of comparing
one’s business processes and performance
metrics to industry bests and/or best practices
from other industries.”
Dimensions typically measured are quality, time,
and cost. Improvements from learning mean
doing things better, faster, and cheaper.”

4. 1. Learning from best practices from any industry and incorporating
them for improvement
2. Helping an organization to understand its current performance
3. Encouraging for continuous improvement projects
4. Improved customer satisfaction
5. Improves competitiveness
6. Enhances productivity
7. Helps in thinking out of box
8. Stimulates motivation among the employees.
Reasons for Benchmarking

8. Different Models

10. Benchmarking Model at Xerox
A. Planning: Determining the subject to be benchmarked, identify the
relevant best practice and develop most appropriate data collection
technique.
B. Analysis: Assess the strengths of competitors and compare Xerox’s
performance with competitors.
C. Integration: Establish necessary goals and integrate these goals into
the company’s formal planning processes.
D. Action: Implement action plans established and assess them
periodically to determine whether the company is achieving its
objectives.
E. Maturity: Determine whether the company has attained a superior
performance level.

11. XEROX model

12. Reaping The Benefits
 Number of defects reduced by 78 per 100 machines.
 Service response time reduced by 27%.
 Defects in incoming parts reduced
 Inventory costs reduced by two-thirds.
 Marketing productivity increased by one-third.
 Distribution productivity increased by 8-10%.
 Errors in billing reduced from 8.3% to 3.5%.
 Became the leader in the high-volume copier-duplicator.
 Units improved sales from 152% to 328%.
 During 1990s, Xerox, along with companies like Ford, AT&T, IBM,
Motorola created the International Benchmarking Clearinghouse
(IBC) to promote Benchmarking and guide companies across the
world in benchmarking efforts.

14. Ford model

15. Lean Process model

16.  There are a variety of forms of waste
Defects
Overproduction
Waiting
Transportation
Inventory
Extra-processing
Inefficient use of human potential
 Solution
Error proofing ("Poka -Yoke")
Just-in-time production
Built-in reliability
Proper Implementation

17. Thank you