1. RADHIKA JAIN
PERMANENT MAILING ADDRESS:
C/o Shitanshu Jain,
B169, Near Arya Samaj Mandir,
Vinobha Bhave Nagar, Vaishali Nagar,
Jaipur, Rajasthan-302021
CONTACT NO.- 07757888269
Email Address: radhika.itsmedolly@gmail.com
Experience Summary
• 6.6 years of IT experience in Business Intelligence (BI) using - Informatica
8.6,9.1,9.5, DAC (Data Warehouse Admin Console), OBIA (Oracle Business Intelligence
Applications), Oracle (9i,10g, 11g), Netezza (Mustang and Twinfin), Sybase ASE and IQ,
UNIX Scripting and PLSQL.
• B1B2 U.S. Visa Holder
• Worked on end to end development projects. Involved in – Requirement
Gathering, Data Modelling, Planning and Designing ETL Codes, Component Integration
Testing and Performance Tuning.
• Handled Administration, Production Support and Repository Metadata
Reporting – Monitoring, Setting Auto Alerting System, Performance Tuning, Resolving
Production Issues, Upgrading Repository and Reporting on Metadata Views in Repository.
• On Practice Management– Created Quick Strike Framework on Performance
Tuning Framework.
• Worked on domains like – Investment Banking, People Soft, Pharmaceutical, Retail
and Marketing, Telecommunication and Healthcare Projects.
• Taken up Boot Camper Training and Expert level Training Sessions in
Informatica.
• Part of Interview panel and Recruitment team for hiring ETL associates.
• Currently working with Cognizant Services Pvt Ltd as Sr. Associate from Jan
2015 till date.
• Worked with Sapient Consulting Pvt Ltd as a Sr. Associate from Oct 2013 to 15th
Dec 2014.
• Worked with InfoCepts Software Pvt Ltd as an Associate Consultant from Jun
2011 to Sept 2013.
• Worked with Accenture Services Pvt Ltd. as Senior Programmer from August,
2009 to Apr 2011.
• Worked in Hewlett Packard as Associate Engineer from December 2008 to July
2009.
Educational Qualifications
Course Year of Passing Institution Percentage
Class 10 2001 St.Joseph’s School (I.C.S.E.) 90.33%
Class 12 2003 Mt. Assisi School (N.O.S.) 85%(PCM)
B.E. (E.C.E.) 2008 Annai Mathammal Sheela Eng.
College (ANNA University)
81%
Technical Skills
ETL Tool Informatica 8.6 , 9.1 , 9.5

2. Data Modeling Dimensional Modeling, Normalized, De-normalized, Star and Snow
Flake Schemas
Business Intelligence Tools OBIEE, Business Objects (Underwent Training)
Databases Oracle 9i, 10g, 11g, SQL Server , Netezza, Sybase
Internet Technologies HTML basic
Quality Assurance Tools Excel Compare, Comparison Utility, Quality Center, Araxis
EBI Developer Tools WinSCP, File Zilla, Notepad++, Putty, Tectia, Microsoft Visio, Toad,
Squirrel
Programming Languages C, PL/SQL, Unix Commands, Shell Script, SQL
Scheduling Tools DAC, Autosys, Tidal, Informatica Scheduler, Control - M
Projects Undertaken
Project Profile
Employer: Cognizant Services Pvt. Ltd. , Pune Jan 2015 – Till Date
Credit Suisse: OnShore Feb 2015 – Till Date
Credit Suisse Group is a Switzerland-based multinational financial services holding company,
headquartered in Zürich, that operates the Credit Suisse Bank and other financial services investments.
The company organized as a stock corporation with four divisions: Investment Banking, Private
Banking, Asset Management, and a Shared Services Group that provides marketing and support to the
other three divisions.
Responsibilities:
 Working with IB - Fixed Income Group, to understand and meet business requirements of the
stakeholders.
 Involved in new data acquisitions from different trading systems.
 Involved in creating processes (Informatica Jobs and PLSQL) around data enrichment and data
reconciliation.
 Enhancing existing processes and creating new jobs in place.
 Analyzing and highlighting data quality risk and fixing the same, post confirmation on business
logic from concerned stakeholders.
 Performing Peer Testing and UAT testing of the component created.
 Creating build plan for Migration of – Informatica, Control M and Database Jobs.
 Creating Incidents and RFCs for any new enhancements and bug fix.
 Leading DBA meets and raising issues pertaining to
Upgradation/Decommissioning/Migration/Tuning/Space Management etc.
 Keeping an eye on the environments w.r.t. growing size, free space, disk addition, setting up
alerts and space clean up etc.
 Involved in end to life cycle of a deliverable and environment keeping.
Employer: Sapient Consulting Pvt. Ltd. , Gurgaon Oct 2013 – Dec 2014
Sapient Consulting Pvt Ltd. (HR Analytics – Phase 2)
Senior Associate
Team Size: 4
Aug 2014 – Dec 2014
People Analytics Phase 2: After successful launch of Phase 1 project, which focused on detailing
employee’s data against all the major dimensions of the Company, based on different events occurring
during the lifecycle of an employee’s tenure, Company is now focusing on the attrition details of
employees and other important person details. This information would help the business to understand
and cater employee needs thereby reducing Attrition Count and in other important decision-making.
Responsibilities:

3.  Closely worked with various Business Team and understood the business need of the data.
 Listed, Categorized and Scoped the items based on the nature of data.
 Worked with HRMS team and other Source team to understand and analyze the existing data
set and raising risks and concerns if any.
 Designed high-level plan and got involved in detailed level designing.
 Provided team support wherever required and performed peer review and suggesting changes
where needed.
 Defined loading strategy and finalized data migration approach.
Sapient Consulting Pvt. Ltd. (HR Analytics – Phase 1)
Senior Associate: Technical Lead
Team Size: 6
Jan 2014 – Aug 2014
HRPeople Analytics Phase 1: (Sapient Internal Project) – Sapient is re-engineering its legacy
Warehouse system built over PLSQL, to a more subject oriented OLAP system using OBIA. Built in
package (for Finance) provided by Oracle was integrated and then customized as per the needs of
business. The company is now trying to implement People Analytics to track any and every event
around its employees for better visibility and to facilitate growing reporting needs.
Responsibilities:
 Understood Business Requirements from Stakeholders and Internal Business Teams
 Closely worked with Business Users’ Hiring Team, Appraisal Team and HR team to understand
the business requirements around different Subject Areas
 Analyzed the ETL Out of Box jobs provided as part of OBIA package
 Analyzed several Out of Box DashboardsReports and Answer Section Ad-hoc reports
 Understood the business reports from legacy system and involving in high and low level
business decisions around customizations required.
 Understood and Configured HR Workforce Subject Area (People Analytics) provided by Oracle.
 Modified existing Data Model as per need and creating new Custom Tables
 Designed ETL changes and planning and delegating work to the team
 Performed data profiling on the source data and raising risks on the available data
 Tracked and reviewed team’s work and LLD (Low Level Design Document)
 Created HLD (High Level Design) document
 Provided QCUAT Support
 Prioritized and drove code fixes of QCUAT
 Took up Change Requests and planned the roadmap ahead based on priority and LOE.
 Planning Cutover Steps in different environments – QCUATPROD. Planning Contingency Plan
 Deployed code in QCUAT and Production
 Provided Warranty Support
Sapient Consulting Pvt. Ltd. (Operations Support)
Senior Associate
Oct 2013 – Dec 2013
Operations Support: (Sapient Internal Project) – To suffice the reporting needs of the company,
Sapient uses OBIA application. OBIA has been configured for Finance, Cash, Profit & Loss and Mobility
subject areas.
The ETL jobs were scheduled to run daily and incrementally throughout the day to ensure latest
data is available in the Warehouse tables. These jobs need to be monitored on daily basis and any
failures or issues detected needs to be prioritized and fixed. Also any ad-hoc request or enhancement
raised by the business needs to be taken up and code needs to be deployed through established
process.
Responsibilities:
 Monitored Daily and Intraday Feeds
 Prioritized and fixed production issues during raised during feed run.
 Following up on tickets raised by business and helping them resolve any difficulties faced.
 Picking up enhancement requests and other ad-hoc requests and checking it’s feasibility and
business value.
 Attending CAB meetings and Arch Forums to finalize the scope and get a clearance for fix.

4.  Following up with respective users on final closure of the tickets raised.
Employer: InfoCepts Pvt. Ltd. , Nagpur June 2011 - Sept 2013
ZSAssociates, Market Analysis Sandbox(EnViVo)
BI Associate Consultant
Team Size: 2
July 2013 – Sept 2013
EnViVo (ZS Client) - was planning to launch its first marketed product for use in patients with
Alzheimer’s and Anti-Psychotic diseases. ZS is helping the commercial team to analyze market related
data to answer key business questions and gaining micro insights into HCPs, payers and patient
pathways, as well as macro insights into market segments, growth, influencers, etc.
Responsibilities:
 Closely worked with onshore team and Involved in Requirement Gathering Phase
 Raised alarm on data to acquire for creating business reports.
 Worked closely with Reporting team and created Dimensional Model for the project.
 Performed data profiling and Quality Control check on the data available and highlighted risks
with missing data. Handled exceptional scenarios in several such cases
 Considered business rules, accordingly planned, and designed (high and low level) business
logic around loading strategy and analytical logical solutions.
 Set up Informatica Environment for the load.
 Designed and Tested ETL codes to load files in landing, staging and warehouse
ZSAssociates, Multi-Channel Marketing Predictive(MCM) Analysis
BI Associate Consultant
Team Size: 5
April 2013 – June 2013
ZS Associates, a privately owned American company, provides sales and marketing consulting to over
700 clients. 85% of their clients are in the pharmaceutical, biotechnology industries.
MCM project aims at creating predictive dashboards around Multi Channel Marketing analytics, which
would ensure better ROI for the marketing campaigns undertaken by ZS pharma clients, based on
historical and current data trend study. This would help their clients plan better marketing strategy and
decision-making.
Responsibilities:
 Gathered pharmacy domain knowledge and various marketing tactics (Multi Channel Marketing)
used in the industry.
 Analysed, proposed and incorporated changes to mock up dashboards, which helped
stakeholders, study historical and current trend of loyal customers
 Proposed reports, which would help, study their competitor’s market share, regional and
seasonal sale trends and others.
 Analyzed the source data, revisited data model, raised alarms on model inflexibility and
incorporated necessary changes based on the findings and feedback from the reporting team.
 Designed and implemented - business logic, data integrity check, restart ability and restorability
load strategy, performance gain, error tracking, and re-usability of ETL codes.
 Worked with ETL team and created starsnowflake schema mappings for the designed model.
 Performed white box testing while Unit testing and Black Box testing while UAT and System
Integration
InfoCepts, Designing Performance Tuning Framework
Informatica Solution Architect
Team Size: 1
January 2013 – March 2013
An in-house project aimed at creating a framework around Informatica Performance Tuning Quick
Strike Program. This framework provides an efficient and cost effective approach for clients to enhance
their degrading Informatica systems, by scaling existing hardware and applications, thereby increasing
performance drastically, to handle large volumes of data in a quick turnaround time.

5. Responsibilities:
 Created methodology around Informatica Performance Tuning Quick Strike Program, which
outlines the most appropriate approach to handle performance issues of the Informatica
components
 Created Scope Document, which restricts the scope of the program to a definite number of
deliverables for 1 team unit for a 10-day program.
 Created Solution Outline Document with details on approach, strategy, key challenges,
highlighted risks and deliverables
 Justified and validated the proposed approach based on different case studies with different
clients on Informatica Tuning components after thorough analysis.
 Created master Checklist around all possible tuning areas with their possible solutions based on
scenario. Tuning area covers Source, Target, Mapping, MemoryCache, Transformations, Session,
Workflow, Grid and Application level tuning.
 Created templates for all deliverable documents to be share with the clients as a part of this
program
 Created Marketing presentations to use by the Company on the planned program
InfoCepts, iManage
Informatica Analyst
Team Size:
November 2012 – January 2013
Project aimed at creating an in-house, customized, pro-active alerting tool - which can be used by
Informatica Admins and Management to keep an eye on the overall system and find loopholes within
the system in almost real time. This required creating a real time data warehouse which would pull the
data from Informatica Repository, load them into the logical and physical tables, maintain history and
display result through MicroStrategy Reporting by creating Dashboards.
The tool helps to study - data trend, max load usage window, post migration validation, cleanup of
unwanted objects, hiccups if any, the bottleneck areas in the system and the scope to tuning.
Responsibilities:
 Gathered requirements based on production support and admin experience along with client
feedback/suggestions
 Created the most desirable requirement list, which can help AdminsManagers to keep an eagle
eye on their system and find loopholes within the system.
 Created prototype mockups which maintained details on current trend, historic trend, impact
analysis and inventory of object usage
 Ensured that each snapshot displayed on the iManage application serves a purpose and adds
value to the system information thereby helping the team to take precautionary action on the fly
 Created a generic data model which can be used over any version of Informatica repository
 Worked with reporting team to understand column/table/view requirement from their end
 Created SQL queries and etl jobs to display below information on the customized application -
• Displayed details about running jobs with its average run time comparison and graphical
representation of performance over last 7 days
• Displayed failure (FailedSuspendedTerminated) information of workflowssessions along with
data impact
• Displayed list of deleted, added and modified Objects in Repository
• Displayed list of Invalid and Disabled Objects
• Displayed list of Orphaned Objects, which are not dependent on any other objects
• Displayed sessions with reject, error and performance degradation with its performance trend
over last 7 runs
• Displayed relational and application connection with database type and associated workflows
with each of them, which helps Admins to identify impacted workflows’ during Database
Outages.
• Listed down unused connections and unused workflows lying in Production
• Listed Domain info and other Active users’ information
• Created graphical view to study and compare successfailure ratio of workflows based on their
status code for over 2 weeks
• Displayed peak load usage hour, date wise

6. • Analyzed and displayed top 7 sessions and workflows by elapsed time
PetSmart, AMNO(Application Management and Optimization)
Informatica Administrator
Role: Informatica Offshore Team Lead
Team Size: 7
September 2011 – November 2012
PetSmart, Inc. is a retail chain doing business in the United States and Canada, engaged in the sale of
specialty pet supplies and services such as grooming and dog training, PetSmart Pets Hotel dog and cat
boarding facilities and Doggie Day Care.
We, the Infrastructure Support Group managed the complete Business Intelligence Environment. The
BI environment provides decision support on various retail business areas like Merchandising, Category
Management, Store Operations and Customers. The BI Technical Infrastructure consists of Micro
Strategy, Netezza, Informatica, Tibco and other in-house tools. With around 6 Terabytes of data, more
than 3500 users, more than 2000 MicroStrategy reports and multiple ETL job load - maintenance and
administration of complete environment plays a key role. Both Management and Optimization becomes
critical for the Application (AMNO).
Responsibilities:
 Performed 24X7 support activities which included - monitoring, troubleshooting & problem
solving
 Set up alerting system around long running jobs, load status, outdated/orphaned objects in
Repository
 Optimized jobs to enhance the performance gain through re-designing control flow, SQL query
optimization, changing mapping logic, memory management, etc.
 Automated Informatica jobs for process improvement and stabilizing the system.
 Coordinated with onsite and offshore team and successfully upgraded Informatica and Netezza
servers. The task included end to end testing of workflows and scripts on DevQA environment.
 Raised alarm for Netezza Twinfin bug and worked with IBM team, which provided the bug fix for
the same.
 Involved in maintenance of Informatica server bounce, installing bug fix, updating
nodemeda.xml file etc
 Performed end-to-end POC on SAP Power Exchange Configuration in Informatica to remove idoc
file dependency from SAP system
 Configured and successfully implemented workflows using SAP Power Exchange to connect to
SAP Application, which reads data from SAP application through data streaming and deployed
the same in production environment.
 Handled admin tasks like creating folders, relational connections, deployments, moving
filesscripts from one server to another, modifying odbc.ini file to support any database
migration or new connection creation
 Fixed day-to-day issues such as – data issues, missing files, long running jobs, failures due to
outage, logic issue, etc
 Worked on incident and problem tickets, ensuring issues are resolved within the SLA.
 Shared Key Achievements by the team on weekly basis, with Supervisors and Project Manager
 Followed up with team on any outstanding issues and helping them to resolve the same as and
when required.
 Initiated and lead weekly Admin Call with Clients to address any outstanding issues if any and
updating on team achievements, current progress, hiccups if so and upcoming planned
activities.
InfoCepts, Informatica Research and Development
Informatica Developer
Team Size: 1
June 2011 – September 2011
Responsibilities:
 Worked on limitations of Informatica with their possible workarounds like encoding columns
Informatica, handling null check, using lag lead functions in Informatica, handling micro-seconds
of time column with source and target as flat file and relational database, IO latency
 Worked on Custom Transformation (Java) to implement scenarios like forming dynamic loop for
each input row, creating hierarchy, transporting row to column, calculating and appending
MOD11 check digit to employee id

7.  Created and updated training materials on Informatica, also created case studies and handouts
for trainees
 Conducted training sessions on expert level - Informatica
 Designed and built queries for Informatica Health Check Dashboard for Pro-active Monitoring
using Repository Queries
 Explored new features of Informatica 9.1
Employer: Accenture Services Pvt. Ltd. , Bangalore August 2009 - April 2011
Cox Communications, Technician Efficiency
Senior Programmer
Team Size: 3
September 2010 - April 2011
Cox Communications, also known as Cox Cable and formerly Cox Broadcasting Corporation is a
privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications
services in the United States.
The Network Operations team using Remedy tool for ticket management had a reporting need that was
not possible through the OBIEE tools they were using, as the audit tables were not related properly to
the ticket tables. In order to resolve the problems and fulfill the required reporting need, the team
provided UET data to the OBIEE presentation report format.
Responsibilities:
 Interacted with onshore SMEs to understand the requirement (BRD)
 Involved in designing phase and data modeling
 Performed data profiling on the source data and raising risks on the available data
 Developed Informatica components.(Dimensions-Type 1-2-4, Facts, Summaries)
 Performed unit testing and peer review of the components created
 Interacted with the onshore team to resolve discrepancies in the data loaded, if any
 Performed ETL fixes and performance tuning
Cox Communications, Wireless CRM Release 2
Senior Programmer
Team Size: 3
July 2010 - August 2010
The Wireless Reporting Project Release 1 enabled various business units to analyze sales, products and
usage by sales channel, market, retail and geographical location. As a continuation of the Release 1
deliverables, Release 2 focused on extending the functionality of CRM data to the OBIEE presentation
report formats.
Responsibilities:
 Interacted with onshore SMEs to understand the requirement(BRD)
 Created aggregate tables at granular level
 Co-ordinated with reporting team to get the right metrics
Cox Communications, Video & Advertising Data Platform
ETL Developer
Team Size: 4
May 2010–June 2010
Established a subscriber-generated data architecture to collect, enrich and store linear tuning events
and reference data. Created an initial audience measurement metrics and reporting solution to allow
the business to identify business opportunities and learning’s for subscriber-generated data and
enhances in future releases.
Responsibilities: Performed data profiling on the source data and raising risks on the available data
 Developed Informatica Components(Dimensions-Type 1-2-4, Facts, Summaries)
 Carried out Unit testing of components
 Co-ordinated with the OBIEE (reporting) team

8. Cox Communications, Wireless CRM Release 1
Informatica Developer
Team Size: 6
January 2010 - April 2010
The Wireless Reporting Project Release 1 enabled various business units to analyze sales, products and
usage by sales channel, market, retail and geographical location. Characteristics of success such as
RGU, customer churn, connects and disconnects was tracked to determine productivity
Responsibilities:
 Performed data profiling on the source data and raised risks on the available data
 Developed and Unit Tested Informatica components.(Dimensions-Type 1-2-4, Facts,
Summaries)
Blue Cross And Blue Shield Of Michigan(BCBSM), Web Sales
Associate Software Engineer
Team Size: 4
November 2009 – January 2010
BCBSM is a Michigan Healthcare Insurance Company who offers health care solutions tailored to fit
one’s lifestyle and their specific health goals.
This module focused on ETL requirements and design specifications for population of sales performance
data to the Sales Performance Dashboard in the database tables in the Business Intelligence (BI)
Enterprise Data Warehouse (EDW). The Sales data was sourced from SQL server database.
Responsibilities:
 Developed Informatica Components and Worked with parameter files. Performed Unit Testing.
 Maintained Trackers for the project
 Reviewed code for peers
 Created Tivoli Schedule and Updated TDD
Accenture, Green Field Training
Trainee
August 2009 – September 2009
Underwent rigorous training course of 2 months on C, RDBMS, Oracle, PLSQL, Unix, Informatica 8.6,
Business Objects
Employer: Hewlett Packard , Bangalore December 2008 - July 2009
HP, Application Support
Associate Engineer
December 2008 - July 2009
Responsibilities:
 Provided Application Support on tools like CISCO, SAP, ATM
 Created tickets and resolved within the SLA
 Trained other new joiners
Personal Profile
Name: Radhika Jain
Date of Birth: 27th
February, 1985
Sex: Female
Marital Status: Married
Nationality: Indian
Languages Known: English and Hindi
Alternate Contact No.: 08605540285

9. Alternate Email Address: radhika_heaven@yahoo.co.in
Declaration
I affirm that the above information is true to the best of my knowledge.
Date:
Venue: (Radhika Jain)

10. Alternate Email Address: radhika_heaven@yahoo.co.in
Declaration
I affirm that the above information is true to the best of my knowledge.
Date:
Venue: (Radhika Jain)