Interpersonal Communications

1. Conflict Resolution
Work Based Learning

2. Conflict
 Opposition
 a clash of opposing ideas
 disagreement
 fight or battle
 contention, hostility

3. Cause of Conflict
 opposing
viewpoints or
opinions
 emotions
 Selfishness
 miscommunication
or
misunderstandings
 assumptions

4. Paradigms
 a theory, an explanation, or model of
something else.
 Wrong or Right map?

9. Strategies to Get Past Paradigms
(Perceptions)
 Avoid Assumptions
 Validation
 Listen
 Problem Solving Skills
 Tell Your Story

10. Strategies to Resolve
Conflicts
 Assume you do not
have all the
answers.
 Ask questions to
understand the
other person(s).
 Be prepared to
compromise or
make a deal.
 Postpone.
 Enforce.
 Compromise.
 Explore.