Griffin chap18

Chapter Eighteen Managing Interpersonal Relations and Communications

Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Interpersonal Nature of Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Interpersonal Nature of Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Communication and the Manager’s Job ,[object Object],[object Object],[object Object],[object Object]

The Communication Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Figure 18.1: The Communication Process

Forms of Communication in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Forms of Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Forms of Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Figure 18.2: Types of Communication Networks

Forms of Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Figure 18.3: Formal Communication in Organizations

Informal Communication in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Figure 18.4: Informal Communication in Organizations

Figure 18.5: Common Grapevine Chains Found in Organizations

Informal Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object]

Informal Communication in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Table 18.1: Barriers to Effective Communication

Table 18.2: Overcoming Barriers to Communication

Improving Communication Effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Figure 18.6: More and Less Effective Listening Skills

Key Terms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Griffin chap18

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