1.  
Voxware 2010

2. • Most voice project failures are not
due to tactical mistakes made
during deployment. Most failures
are due to strategic errors made
during the evaluation
phase, before the decision on
specific voice technology.

3. o Consumer-Grade Voice Recognizers are voice
independent (not trained to recognizer one users way
of speaking)
o Many solutions with consumer-grade recognizers tout
the fact that user training of the recognizer is not
needed. This “benefit”
o Consumer-Grade voice recognizers do not work well
in very noisy and unpredictable environments like a
DC.
o Most companies- even those with very noisy
environments- are succeeding with voice by using
industrial-grade (can handle noise) & speaker-
dependent voice recognizers

4. o Forward-thinking vendors base their software on open
industry standards such as VoiceXML. Open
software leads to open hardware which increases the
customers hardware choices and lowers the cost.
o Large deployments of voice technology have been
accomplished on multi-modal devices with screens,
scanners, and keyboards. These devices can be
used for other applications in addition to voice.
o Voice-only devices are no longer considered the right
choice.
o Companies can succeed with numerous voice-
capable devices.

5.  Companies often buy a solution that is built to fit
their operation and can only be modified by the
vendor, which can be costly.
 After implementing voice, you might need to
alter the business process (e.g., add new
products, change warehouse locations, acquire
other companies)
 Changes to business process may require new
verification steps, refresh voice devices, or
update the WMS.

6.  Use an industrial-grade speaker dependent voice
recognizer to achieve 99.9% voice recognition
 Realize that voice is not a hardware decision
 Plan for Change