Here’s 10 ways your service organization can achieve your goal of increasing service revenue and customer value by gaining a strategic view of service through a best-in-class approach to service lifecycle management (SLM).

1. 10 Ways Strategic Service
Optimizes Service Performance

2. 1
It optimizes your service performance through
connected service functions and collaborative service
information.

3. 2
It provides you with a “big picture” view of your
service organization and allows a proactive, rather
than reactive, response to service challenges.

4. 3
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It enables better service performance and ultimately
leads you to better insight into product performance.

5. 4
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It boosts your service revenues via maximum
customer satisfaction.

6. 5
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It allows you to achieve high first-time fix rates and
low warranty costs.

7. It optimizes the system of people, processes, and
technology used by your service organization.
6
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8. It breaks down the silos between your service teams
so all groups share up-to-date service intelligence for
improved collaboration.
7
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9. 8
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It maximizes your customers’ value by ensuring that
customers get the most value from every contact with
your service organization.

10. 9
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It connects your entire service organization by
enabling a suite of software solutions that provide
visibility across all service functions.

11. 10
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It allows the planning, delivery, and analysis to link in
a closed loop of shared insight so your service teams
can work together efficiently and effectively.

12. Want further information on how you can optimize
service performance? Learn more by clicking below.
View the eBook