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www.productschool.com
Orderly Innovation: An Oxymoron? by
former 3M Technical PM
Join 35,000+Product
Managers on
Free Resources
Discover great job
opportunities
Job Portal
prdct.school/PSJobPortalprdct.school/events-slack
C O U R S E S
Product
Management
Learn the skills you need to land
a Product Manager job
C O U R S E S
Coding
for Managers
Build a website and gain the
technical knowledge to lead
software engineers
C O U R S E S
Data Analytics
for Managers
Learn the skills to understand web
analytics, SQL and machine learning
concepts
C O U R S E S
Learn how to acquire more users
and convert them into clients
Digital Marketing
for Managers
C O U R S E S
UX Design
for Managers
Gain a deeper understanding of your
users and deliver an exceptional end-to-
end experience
C O U R S E S
For experienced Product Managers
looking to gain strategic skills needed
for top leadership roles
Product
Leadership
C O U R S E S
Corporate
Training
Level up your team’s Product
Management skills
Paul Gibson
T O N I G H T ’ S S P E A K E R
© Cyntalis Limited, 2004-
11
Senior Executive Survey
Harvard Business Review; June, 2015
“Important” “Dis-satisfied”
84% 94%
© Cyntalis Limited, 2004-
12
7 out of 10 products fail.
10th Global Peter Drucker Forum, Vienna; November, 2018
92% of ‘Start-Ups’ fail within 3 years.
Nir Eyal; Better Humans, 2017
© Cyntalis Limited, 2004-
Start-Up Failure...
13
No market need 42%
Ran out of cash 29%
Not the right team 23%
Outcompeted 19%
Pricing/cost issues
No business model
Poor marketing
Product mis-timed
18%
17%
User unfriendly product 17%
14%
Ignore customers (feedback) 14%
13%
CB Insights; 2Feb18
NB. Respondents provided
multiples reasons for failure.
© Cyntalis Limited, 2004-
14
I am satisfied with my company’s ability
to gather customer needs.
There is agreement in my company
on what a customer need is.
I am satisfied with my company’s ability
to gather customer needs.
© Cyntalis Limited, 2004-
Commonly Held Beliefs...
15
Customers struggle
to articulate
their needs.
Customers won’t know
what they want until
they see it.
Customers have needs
they don’t even know
they have (‘latent’).
It is impossible
ever to know all the
customers’ needs
Customers’ needs
change quickly
over time.
© Cyntalis Limited, 2004-
16
People acquire products to help them
get something done.
Winning products help people
get their something DONE BETTER.
© Cyntalis Limited, 2004-
17
More
Efficiently
Less waste
More
Predictably
Less variation
Faster
More speed
© Cyntalis Limited, 2004-
18
Need
An outcome desired by target customers.
© Cyntalis Limited, 2004-
Adult Social Care
19
Assess
& Refer
Equipment
Allocation
Alarm
Monitoring
Call
Handling
Response
Coordination
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
Job Step 1
Job Step 2
Job Step 3
Job Step ...n
© Cyntalis Limited, 2017
© Cyntalis Limited, 2004-
Provide the Right Inputs...
20
Customer
Job Map
Underserved
Needs
Product Ideas
& Biz Models
Pretotyping
& Feedback
Opportunity
Assessment
£ $ €
Understand
Customers
Create
Products
Mitigates commercial risk... Mitigates engineering risk...
Commercial Risk
Desirability, Feasibility & Viability
Valuable, Usable Do-able Profitable
Launch
& Manage
Organisation
Readiness
© Cyntalis Limited, 2004-
21
Invention:
Something that has never been
made before, or the process of
creating something that has never
been made before.
Innovation:
The use of a new idea or method,
or the process of satisfying the
unmet and underserved needs of
target customers.
© Cyntalis Limited, 2004-
Orderly Innovation...
22
Correct Sequence + Right Inputs
Identify target
customers
Understand
their problems
and needs
Help create
winning
solutions
Tell the story
and manage
the product
© Cyntalis Limited, 2004-
Alternatively...
23
© Cyntalis Limited, 2004-
24
Your next move…?
Paul Gibson
Customer | Strategy | Product | Innovation | Satisfaction
Tel: +447 967 001 001
Email: paul.gibson@cyntalis.co.uk
© Cyntalis Limited, 2004-
25
www.productschool.com
Part-time Product Management, Coding, Data Analytics, Digital
Marketing, UX Design, Product Leadership courses and
Corporate Training

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Orderly Innovation: An Oxymoron? by former 3M Technical PM

  • 1. www.productschool.com Orderly Innovation: An Oxymoron? by former 3M Technical PM
  • 2. Join 35,000+Product Managers on Free Resources Discover great job opportunities Job Portal prdct.school/PSJobPortalprdct.school/events-slack
  • 3. C O U R S E S Product Management Learn the skills you need to land a Product Manager job
  • 4. C O U R S E S Coding for Managers Build a website and gain the technical knowledge to lead software engineers
  • 5. C O U R S E S Data Analytics for Managers Learn the skills to understand web analytics, SQL and machine learning concepts
  • 6. C O U R S E S Learn how to acquire more users and convert them into clients Digital Marketing for Managers
  • 7. C O U R S E S UX Design for Managers Gain a deeper understanding of your users and deliver an exceptional end-to- end experience
  • 8. C O U R S E S For experienced Product Managers looking to gain strategic skills needed for top leadership roles Product Leadership
  • 9. C O U R S E S Corporate Training Level up your team’s Product Management skills
  • 10. Paul Gibson T O N I G H T ’ S S P E A K E R
  • 11. © Cyntalis Limited, 2004- 11 Senior Executive Survey Harvard Business Review; June, 2015 “Important” “Dis-satisfied” 84% 94%
  • 12. © Cyntalis Limited, 2004- 12 7 out of 10 products fail. 10th Global Peter Drucker Forum, Vienna; November, 2018 92% of ‘Start-Ups’ fail within 3 years. Nir Eyal; Better Humans, 2017
  • 13. © Cyntalis Limited, 2004- Start-Up Failure... 13 No market need 42% Ran out of cash 29% Not the right team 23% Outcompeted 19% Pricing/cost issues No business model Poor marketing Product mis-timed 18% 17% User unfriendly product 17% 14% Ignore customers (feedback) 14% 13% CB Insights; 2Feb18 NB. Respondents provided multiples reasons for failure.
  • 14. © Cyntalis Limited, 2004- 14 I am satisfied with my company’s ability to gather customer needs. There is agreement in my company on what a customer need is. I am satisfied with my company’s ability to gather customer needs.
  • 15. © Cyntalis Limited, 2004- Commonly Held Beliefs... 15 Customers struggle to articulate their needs. Customers won’t know what they want until they see it. Customers have needs they don’t even know they have (‘latent’). It is impossible ever to know all the customers’ needs Customers’ needs change quickly over time.
  • 16. © Cyntalis Limited, 2004- 16 People acquire products to help them get something done. Winning products help people get their something DONE BETTER.
  • 17. © Cyntalis Limited, 2004- 17 More Efficiently Less waste More Predictably Less variation Faster More speed
  • 18. © Cyntalis Limited, 2004- 18 Need An outcome desired by target customers.
  • 19. © Cyntalis Limited, 2004- Adult Social Care 19 Assess & Refer Equipment Allocation Alarm Monitoring Call Handling Response Coordination Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n Job Step 1 Job Step 2 Job Step 3 Job Step ...n © Cyntalis Limited, 2017
  • 20. © Cyntalis Limited, 2004- Provide the Right Inputs... 20 Customer Job Map Underserved Needs Product Ideas & Biz Models Pretotyping & Feedback Opportunity Assessment £ $ € Understand Customers Create Products Mitigates commercial risk... Mitigates engineering risk... Commercial Risk Desirability, Feasibility & Viability Valuable, Usable Do-able Profitable Launch & Manage Organisation Readiness
  • 21. © Cyntalis Limited, 2004- 21 Invention: Something that has never been made before, or the process of creating something that has never been made before. Innovation: The use of a new idea or method, or the process of satisfying the unmet and underserved needs of target customers.
  • 22. © Cyntalis Limited, 2004- Orderly Innovation... 22 Correct Sequence + Right Inputs Identify target customers Understand their problems and needs Help create winning solutions Tell the story and manage the product
  • 23. © Cyntalis Limited, 2004- Alternatively... 23
  • 24. © Cyntalis Limited, 2004- 24 Your next move…? Paul Gibson Customer | Strategy | Product | Innovation | Satisfaction Tel: +447 967 001 001 Email: paul.gibson@cyntalis.co.uk
  • 26. www.productschool.com Part-time Product Management, Coding, Data Analytics, Digital Marketing, UX Design, Product Leadership courses and Corporate Training

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  1. "As you checked in we sent you an email to join our online communities, events, and to apply for product management jobs. As members of the Product School community we'd like to provide you with these resources at your disposal."