Main Takeaways:
- Alignment on overall goals and outcomes is key
- Build empathy for diverse points of view
- If in doubt escalate in the spirit of seeking input on "hotly contested" topics
4. Come join us on Launch!
Become part of our exclusive community
Where Product People go to connect, exchange
ideas and build better together!
Join exclusive product community
8. A bit about my product Journey
Graduated
[2014]
Graduate
Development
Programme
Chief of Staff
to Chief Digital
Officer
Venturing &
Incubation
Lead
Product
Manager
Senior Product
Manager
[now]
9. Disagreement is common but can be stressful ⛈
Data Science
Engineering Design
Operations
Marketing
Machine Learning
Product
11. Getting the Foundations Right 🏛
Align on the vision, goals and metrics
- Where are we trying to get to?
- How are we going to measure progress to the end state?
Sources: the immediate team, peers in Tech, business
stakeholders, leadership, customers
Outputs:
● description of target end-state (vision)
● prioritised goals and metrics
● Share widely & publish!
12. Empathy for Diverse VIewpoints: Stay Curious 💡
Dig deep to understand where each person is coming from
- What are this person’s goals? What are they here to
achieve?
- What is their personal definition of success?
Sources:conversations with disagreeing stakeholders, other
teams’ goals & metrics
Outputs:
● Consolidated list of core areas of misalignment
13. Escalate the most Hotly Contested Principles ⬆
Leverage your Leadership team and regular check-ins - that’s what
they’re here for!
Seek alignment on overarching principles rather than implementation
details
-What are the fundamental points of misalignment?
Sources:List of core areas of misalignment, clearly worded
recommendation
Outputs:
● Guidance and a way forward
14. Takeaways
● Start with the foundations 🏛
● Empathise and stay curious💡
● Be ready to surface and escalate in the right way ⬆