Prodigo Solutions is focused on driving savings in the healthcare supply chain. Created by healthcare supply chain professionals, the company's suite of solutions and services drive compliance, automation, data quality and user adoption. Prodigo's suite of products include: ProdigoMarketplace (content management), ProdigoBuyer (web-based requisition platform), ProdigoXchange (B2B data services), ProdigoTEM (telecom expense solutions) and ProdigoDNA (healthcare supply chain consulting services). Prodigo Solutions is an operating division of UPMC's International and Commercial Services Division. Visit us: www.prodigosolutions.com | Twitter: @prodigo | YouTube Channel: prodigosolutions

1. ProdigoMarketplace™ Case Study
PROGNOSIS FOR A HEALTHY SUPPLY CHAIN AT UPMC
UPMC is an integrated global health enterprise and one of the leading nonprofit
health systems in the United States. Through redefined models of health care delivery,
technological innovation, and cutting-edge medical research, UPMC is improving lives
in western Pennsylvania and beyond. UPMC global operations include 20 hospitals,
4,000 physicians with over 50,000 employees delivering state-of-the-art patient
care in the United States, Europe & Asia.
UPMC is a $7B IDN with $1.7B in annual spend
with over 12,000 active suppliers.
THE SOLUTION
THE CHALLENGE The Supply Chain team at UPMC, led by Chief Supply Chain Officer
In examining UPMC’s own Supply Chain Jim Szilagy, newly arrived from Alcoa, quickly diagnosed the condition
systems a couple years ago, the $7B IDN and implemented the prescribed treatment. Their accumulated experi-
with $1.7B in annual spend and over ence and best practice benchmarking indicated that getting their
12,000 active suppliers, found a patient in 7,000 users to embrace and adopt the eProcurement system was
need of acute care. Despite a significant the key to a healthier Supply Chain at UPMC.
ERP investment, UPMC was struggling to
gain adoption for its eProcurement plat- In order to improve the user experience with the system, UPMC
form. They found that only 20% of the focused on content. Users balked at complying with the current system.
4,000 purchase requisitions processed The process in which clinicians or other users were limited to searching
each week were “on-contract” or compliant static local catalogs that lacked rich product detail (such as images or
orders through the eProcurement system - product specifications) or “punching out” one by one to search supplier
meaning 80% of purchases constituted websites - each had a different and unfamiliar navigation and user
“maverick buys,” most from special interface. This process was inefficient and created frustration and
requests that required extensive manual confusion. Not to mention significant catalog management support
effort by Supply Chain personnel. was required for internal Supply Chain and IT resources.
UPMC’s vision was to create a Marketplace which would afford users
a single user interface to connect to supplier hosted and maintained
“In all my years in Supply Chain,
web catalogs. This provided a consumer-like, Amazon.com type
I don’t know of any other technology
search and shopping experience - all within the parameters of a con-
that has had this kind of impact
on driving savings.” trolled environment to enforce UPMC’s business rules and drive compli-
ance with negotiated corporate agreements.
Jim Szilagy
Chief Supply Chain Officer
UPMC The “Vitals” of UPMC’s Supply Chain Transformation
• 50% Increase in Contract Compliance
• 80% Spend Managed by eProcurement
• 40% Reduction in Time Spent on Item Master Management
• Almost half of 340,000 Orders “Touchless”
• Reduced Internal Catalog Support 40%
• Users Spend 1/3 Less Time to Shop/Order
Copyright© 2009 - Prodigo Solutions, LLC. All rights reserved. Prodigosolutions.com
Prodigo Solutions is a subsidiary of UPMC’s International & Commercial Services Division (visit upmc.com)

2. ProdigoMarketplace enables you
to gain connectivity, visibility and control
over your complex base of supplier content.
IMPLEMENTATION
The team at UPMC moved quickly to implement their strategy
to maximize their use of supplier-managed web catalogs,
allowing their suppliers to leverage existing eCommerce
investments, by deploying Prodigo Solutions “Intelligent Agent”
technology to execute cross-catalog searches of all supplier
sites, as well as internal catalogs such as their Item Master of
inventoried hospital supplies or a site for the in-house catering
We’ve really supercharged our
service, all from the single Marketplace user interface.
eProcurement operation. This
“The ProdigoMarketplace allowed us to eliminate a large
is a prime example of applying
percentage of ‘special requests,’ by requiring users to first
search the marketplace to find what they needed,” says best practices from the Fortune 500
Michael DeLuca, Director of Supply Chain Systems and
Consulting Services at UPMC. “We found they were able
to the healthcare supply chain.”
to find what they wanted, compare product attributes,
and fill the shopping cart, all in about one-third less time
than it used to take to complete an order. That positive Michael DeLuca
shopping experience is what brought users back time Director, Supply Chain Systems
after time,” adds DeLuca.
and Consulting Services
UPMC
THE RESULT
The ProdigoMarketplace solution was up and running
in a matter of a few weeks, key to the positive outcome
for UPMC’s Supply Chain because as DeLuca says,
“if there is any delay in implementing supplier contracts
that take 6-8 months to negotiate, value is eroded and
savings are lost.” UPMC has experienced significant
savings from the ProdigoMarketplace initiative, recently
voted the top “Summit of Excellence” award winner
at the annual IDN Summit & Expo by a panel of
their peers.
The dramatic Supply Chain transformation at UPMC
is achievable by organizations of any size because the
ProdigoMarketplace technology was “up and running
in weeks at a relatively low cost,” stresses Szilagy.
“In all my years in Supply Chain I don’t know of any
other technology that has had this kind of impact,” he
adds.
Contact Us:
(412) 445-8096 | sales@prodigosolutions.com
Copyright© 2009 - Prodigo Solutions, LLC. All rights reserved.
Prodigosolutions.com Prodigo Solutions is a subsidiary of UPMC’s
International & Commercial Services Division (visit upmc.com)