2. What is the challenge?
0 Less than 1 out of 3 software development projects
make it to completion!
0 Ones that make it, 85% are over budget and time!
- Keith Ellis (IAG Consulting)
- Dr. Jim Young (NZIM)

3. What are the causes?
0 Uncertainties not well defined
0 Expectation not well managed
0 Lax attitude to risk and issue management
0 Communications challenges
0 Customer and supplier speak different languages
0 Customer not aware of technical options
0 Supplier not aware of business process
0 ASSUMPTIONS

4. What have people done about it?
0 Project governance – PRINCE2 came from IT Project
Failures in UK public service
0 IT Infrastructure Library – defines IT service
management best practices
0 Agile – self managing development methodology
preferring close interaction with customer above
traditional methods

5. Why do we still struggle?
0 Each solve part of the puzzle – none solve all
0 PRINCE2
0 Great organization, control, structure
0 Does not cover specialist product delivery
0 ITIL
0 Great service management
0 Does not define interaction with projects
0 Agile
0 Great customer focus
0 Does not provide focus for link with corporate objectives

6. What is the answer?