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The Engagement
Conundrum
© iperform systems 2015
Employee
Engagement
Positive
Psychology
Leadership
Employee
Wellbeing
Change
Management
Practitioner
DirectorAcademic
Writer
iPerform
Steve Backley OBE Paul Hannam MA, FRSA Roger Black MBE
© iperform systems 2015
Part One
A Brief History of
Employee
Engagement
© iperform systems 2015
Origins of Employee Engagement
© iperform systems 2015
“the harnessing of organisation
membersʹ selves to their work roles;
in engagement, people employ and
express themselves physically,
cognitively, and emotionally during
role performances"
William Kahn 1990
© iperform systems 2015
What have we learned about
Employee Engagement
in the last 40 years?
© iperform systems 2015
Employee Engagement in 1975
© iperform systems 2015
Employee Engagement in 1975You can’t force someone to be engaged
© iperform systems 2015
We don’t just come to work for money
Employees want more than a Salary
© iperform systems 2015
Employee Engagement in 1975
Charismatic Leadership
is not enough
© iperform systems 2015
Employee Engagement in 1975Trust is Vital
The Benefits of Employee Engagement
 Higher Productivity & Performance
 Improvement in Bottom Line
 Increased Employee Retention
 Reduced Sickness, Absence & Stress
 Better Customer Satisfaction
 Greater Creativity
 Improved Wellbeing & Morale
 More Attractive to Talent
Employee Engagement is the
Optimal Strategy for
Sustained High Performance
Employee Engagement
Drives Organisational Performance
© iperform systems 2014
Employee
Engagement
Individual
Performance
Value
Customer
Satisfaction
Customer
Loyalty
Organisational
Performance
© iperform systems 2015
Employee Engagement in 1975Most Programmes don’t work
© iperform systems 2015
71% of Employees are
disengaged or only
‘partially engaged’
Dale Carnegie, 2012
70%
of Employees in the
Public Sector are Disengaged
© iperform systems 2015
Meet Jim - One of the 70%
© iperform systems 2015
How are we going
to Engage Jim?
© iperform systems 2015
© iperform systems 2015
Pay him more? Send him on a
Workshop?
Ask him to
Complete
a Survey?
Tell him to be engaged
at his annual review?
Make him Employee
of the Month?
Set up a
Dress Down
Friday?
Part Two
How to Improve
Employee Engagement
© iperform systems 2015
© iperform systems 2015
Disengaged
Present
Engaged
Flourishing
Building The Flourishing Organisation
The Biggest Lesson from
Psychology. Leadership &
Change Management
© iperform systems 2015
Change comes
from Within
© iperform systems 2015
Determinants of Happiness
Set Point
50%
Intentional Activities
40%
Circumstances
10%
Predisposition
Lifestyle
Education
Conditioning
The Practice of
Happiness
Factors influencing
Employee Engagement
Extrinsic Factors
Intrinsic Factors
45%
Inner Drive
Meaning
55%
Pay
Management
Environment
We need Extrinsic & Intrinsic Engagement
Self Improvement
Emotional Intelligence
Develop New Habits
Practice & Journaling
Transformational Leadership
Incentives
Team & Peer Support
Measurement
Systems & Processes
Intrinsic
Extrinsic
© iperform systems 2014
Focus on Changing the
Intentional Activities
of your Employees
rather than Changing
their Circumstances
© iperform systems 2015
Intrinsic Engagement
© iperform systems 2015
© iperform systems 2015
We have Everything we Need to be Engaged!
The Principles of Intrinsic Engagement
Help Employees Engage Themselves
© iperform systems 2015
The Principles of Intrinsic Engagement
© iperform systems 2015
Employees have all the
natural resources they need
to Flourish and Perform at
their Best.
© iperform systems 2015
Our Natural Resources include
 Resilience
 Optimism
 Self-Motivation
 Being Calm & Thinking Clearly
 Taking Personal Responsibility
 Agility
 Resourcefulness
Focus on Personal Development
© iperform systems 2015
© iperform systems 2015
Authentic
Taking Action
& Practice
© iperform systems 2015
Effective Maintenance
© iperform systems 2015
Precontemplation
Contemplation
PreparationAction
Maintenance
Flourish through Change
© iperform systems 2015
Self Efficacy
© iperform systems 2015
© iperform systems 2014
Growth Mindset
Agile
Collaborative
Emotionally
Intelligent
Creative
Resilient
Growth
Mindset
Resourceful
Engaged
The 21st Century Public Servant
Entrepreneurial
You can Satisfy all your Needs at Work
© iperform systems 2015
Part Four
What Next?
© iperform systems 2015
The last 40 years
© iperform systems 2015
Job
Satisfaction
Employee
Engagement
Intrinsic
Engagement1975- 1990
1990 - 2015
2015 -
Commitment to work
Hygiene Factors OK
Good working conditions
Extrinsic motivation
Trust
Values Alignment
A Fair Deal
External Initiatives
Meaning
Personal Growth
Wellbeing
Flourishing
+
+
Old Habits &
Patterns
Self Awareness
Self Regulation
Self Improvement
Self Actualisation
The Great Adventure
Make Engagement
your Keystone Habit
The Flourishing
Organisation
© iperform systems 2015
Supporting Employees Feel
and Perform at their Best
http://iperformsystems.com/engagement-ebook-pdf/
Or contact me at Paul@iperformsystems.com
Ppma final slides for april 16 presentation   naomi stanford
Ppma final slides for april 16 presentation   naomi stanford

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