Parliamentary and Health Service Ombudsman
11 SlideShares 2 Seguidores
Personal Information
Organização/Local de trabalho
Manchester United Kingdom
Setor
NGO / Public Service
Site
www.ombudsman.org.uk
Sobre
We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We do this fairly.
Detalhes do contato
Marcadores
nhs ombudsman phso complaints advocacy patients casework julie mellor health complaint handling nhs complaints prototyping web design wireframing capita health ombudsman parliamentary ombudsman process investigation ukba dvla my expectaitons laura yearsley healthwatch robin hulme yougov compalints compassion customer satisfaction
Ver mais

Apresentações

(11)
Ver tudo

Involving patients and engaging staff to deliver quality care

Há 10 anos • 439 Visualizações

Feedback, concerns and complaints: designing good together

Há 10 anos • 702 Visualizações

Presentation for annual healthwatch conference complaints moving forward...

Há 8 anos • 407 Visualizações

Attitudes towards complaining

Há 8 anos • 544 Visualizações

Working together: The Investigation process

Há 8 anos • 214 Visualizações

Our casework process - end to end

Há 8 anos • 303 Visualizações

Working with Advocacy Services for the benefit of the public

Há 8 anos • 260 Visualizações

Accessing our service

Há 8 anos • 209 Visualizações

Improving complaint handling and learning from good practice

Há 8 anos • 1222 Visualizações

Wireframing the new site

Há 7 anos • 114 Visualizações

20170406 linda tomlinson presentation at hcuk conf 25 apr17

Há 7 anos • 144 Visualizações

Gostaram

(1)

Pedagogy and School Libraries: Developing agile approaches in a digital age

Judy O'Connell • Há 8 anos
Personal Information
Organização/Local de trabalho
Manchester United Kingdom
Setor
NGO / Public Service
Site
www.ombudsman.org.uk
Sobre
We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We do this fairly.
Marcadores
nhs ombudsman phso complaints advocacy patients casework julie mellor health complaint handling nhs complaints prototyping web design wireframing capita health ombudsman parliamentary ombudsman process investigation ukba dvla my expectaitons laura yearsley healthwatch robin hulme yougov compalints compassion customer satisfaction
Ver mais