This document discusses how real companies can use social media. It notes that the internet is no longer just another medium like newspapers or television, but has mediated our interactions and identities. It has three main points for how companies can use social media: 1) Deportalization, where the company is present on many external sites and platforms, not just its own website. 2) Transparency, where the company openly shares information across social media. 3) Cultural change within the company, where social media is used for product development, marketing, communications, and the company embraces this new way of interacting with customers and employees. It cautions that companies must be ready to lose some control and trust external channels and ensure employees are comfortable with social