1. PENELOPE JANE MARSHALL – Curriculum Vitae
Personal Details
Home Address: 35 Thick Hollins, Meltham, Huddersfield, HD9 4DQ
Contact Number: 07534 908067
Date of Birth: 25/07/1962
Gender: Female
Status: Single
Car owner: Full driving licence with no endorsements
No Criminal Convictions
Qualifications and Education
1985 RMN - Queen’s Medical Centre Nottingham
A Level:
- English – B
- French – C
- General Studies - C
GCSE Examinations / Results:
- English Language - B
- English Literature - B
- French - B
- Biology- C
- Latin - C
- Mathematics - D
A level / GCSE Examinations attained at St Bees Public School
Dates Attended: 1976-1980
Employment Record
• 1981 - Nursing Auxiliary- Saxondale Mental Hospital - Nottingham
• 1982 - 1985 RMN student training
• 1985 - 1986 Staff nurse - Regional Drugs , Alcohol & Forensic Unit Bradford

2. • 1986 - 1988 Staff Nurse E Grade - Regional Drugs & Alcohol Unit Withington -
Manchester
• 1992 - Classroom Assistant- Lindley Junior School
• 1998 - Clerical Work - JA Marshall & Co Brushes
• 1998 - Lunchtime Supervisor - Slaithwaite C of E School
• 2003 - 2011 - Sales Assistant - Tack & Turnout Equestrian Supplies
Duties:Customer support and advice
Ordering and stock taking
Customer Complaints
Cash handling – Using cash register and PDQ machine
Management of premises and general running of the business
Co ordinating sales and displays
• 2011 – Present – Sales and Marketing Advisor – Equi-Trek Ltd
Duties: Taking and processing Orders
Customer service & complaints
Customer appointments, viewings and test drives
Website Advertising
Minute taking
Coordinating hire fleet, managing bookings and arranging insurance
Checking orders
Sending of order confirmation to UK dealers and private customers
Proof reading of brochures and price guides
UK dealer support and advice
Taxation and registration of all new vehicles
Handover of vehicles to UK dealers and private customers
Organising private customer finance
General sales and customer advice for Equi-Trek and Moto-Trek
Trade stand coordination.
Driving vehicles up to and including 7.5 T to and from trade shows
Dealing with customers over the phone and face to face
Filing
Recording information on to Excel spread sheets
Dealer reports
Taking and processing payments
Achievements
• 1993 - Committee For Huddersfield Ladies Circle

3. • 1994 - Chairwoman For Huddersfield Ladies Circle
• 2004 - 2010 - Committee For Colne Valley Saddle Club
• 30/06/2014 – QA Level 2 Award in Emergency First Aid At Work
Hobbies & Interests
• Competing/training horses for competitive equestrian activities
• Assisting with the running of local horse shows
• Reading
• Walking
Personal Statement
I am an extremely caring person, who has a genuine passion for people and animals. I feel I
am well suited for a job that requires a great deal of personal interaction; In my current
position as UK Sales advisor for Equi-Trek I work directly with the General Public from
point of contact to placing an order through to handing over the completed vehicle; I take
customer complaints and co ordinate resolution to the complaint; This can often involve
dealing with upset or angry people. I always conduct myself in a professional manner and am
motivated towards doing the best I can. I feel I have the skills to learn on the job and to
create a positive working environment for those around me. I work well in a team and can
equally work well alone.
References
Professional Reference:
Gemma Arnell
Equi-Trel Limited
Unit BL2
Bent Ley Industrial Estate
Bent Ley Road
Meltham
HD9 4AP
01484 852121
Personal Reference:
Rachel Utting

4. 2 The Coach House
Huddersfield Road
Meltham
Holmfirth
HD9 4BH
07903 739552