The document provides a training guide for processing orders on the Paytm Mall Shop, outlining the four stages of an order (Received, Picked, Delivered, Handover), how to check the pickup code via SMS, app notifications or by resending from the Orders tab, and the steps to process an order by entering the pickup code, invoice number, item details, and marking it as delivered by clicking "Handover Package." It also lists important points to remember like entering the correct pickup code, completing all steps before handover, and having the retail invoice to avoid order cancellation.

1. Training guide for Paytm
Mall Shop
In this module we will discuss-
1. How to process an order?

2. Orders tab
You can check all
your orders here
Date filter
To view your order
details of the
specified date, you
can use the date filter
Search filter
You can use this filter
to search the orders
Overview of orders tab
1.
2.
2
1
3.
Express checkout filter
Here you can search
your order using “pickup
code” or “order no.”
4.
4
3

3. There are four stages to process an order
Pickup
code
Order
Received
DeliveredHandover to
customer
Fill required
details

4. How to process an order?
Before processing the order you have to ask customer for pickup code. The customer can
check the pickup code in these three ways-
Push NotificationSMS
SMS
Paytm Mall App

5. 7PU4
7PU4
How to process an order?
Customer will receive
order confirmation
message along with
Pickup Code
i.
Customer will receive
Push notification on
Paytm Mall App along
with Pickup Code
ii.
Note- Please ensure that you have enabled Paytm Mall Push notification feature.
371451706
371451706

6. How to process an order?
Steps to check pickup code in Paytm Mall App-
Open the Paytm Mall
app and tap on
profile icon
i.
Tap on My orders
tab
ii.
i
ii

7. How to process an order?
Tap on respective
order
iii.
Here the customer
can check the pickup
code
iv.
3749031466
iii
iv
UY87

8. How to process an order?
In case customer does not receive the pickup code via SMS, you can also resend the same
by following these steps-
1
2
3
Click on Orders tab1.
Check and confirm
the order id
2.
Click on Send
Pickup Code
The Pickup code will
be resent to customer
via SMS
3.

9. How to process an order?
Steps to process an order
Click on Orders tab1.
Enter pickup code in
express checkout
filter and Click on
submit
2.
7PU4
2
1

10. How to process an order?
Enter the invoice
number
4.
4

11. Click the item’s check
box
5.
How to process an order?
5
6
7
Click the warranty card’s
check box if applicable
6.
Enter the IMEI/serial
number for your
product if applicable
7.
Note- Select the check box of only those items which you’re processing and rest of the items you can
process later.

12. How to process an order?
Here you can check
Customer details
8.
8

13. How to process an order?
You can see the
payment mode which
the customer used to
pay for the order
9.
9

14. How to process an order?
Click on Handover
Package
Status of the order
will be marked as
delivered
10.
10

15. How to process an order?
Click on More tab9.
9
Click on Delivered
tab from the
dropdown
Here you can check
all delivered orders
10.
10

16. 7PU4
Points to remember-
Pickup
code
1 - Always enter correct pick up code otherwise you will not be able to process the order

17. Points to remember-
2 - Ensure that you have completed all the steps of order processing before handing over the package to the customer

18. Points to remember-
3 - Always get your invoice generated & keep it handy before processing an order because you will not be able to
process the order without retail invoice number
Test
Product
1
1
1

19. Points to remember-
4 - In case the order is not processed in time, it will lead to order cancellation and customer will get the money back. In
this scenario you will not be refunded or compensated for that order

20. Points to remember-
5 - Customer will get the cashback only once you mark the order as delivered by clicking on Handover package tab
Cashback
Received

21. Thanks everyone!
For any query please raise a ticket on support